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Freddyfruitba... |
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Freddyfruitba... World Chat Champion
Joined: 20 May 2016 Karma :
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Posted: 17:46 - 28 Jun 2017 Post subject: Insurance weirdness |
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Query on behalf of my son, who's just received the following email from his car insurer:
Quote: | We have been advised of a possible incident involving your vehicle. As such a claim has been set up under your policy to investigate this.
Please contact us as soon as possible on the number above (please select the option for a new claim) to confirm your involvement and the incident circumstances. Even if you or your vehicle has not been involved, we would like to confirm this with you.
Please send us, unanswered, any correspondence you receive to do with the above claim. You must also tell us straight away of any impending prosecution by the Police Authorities. |
He's a bit freaked out by this as he knows nothing about any such incident, and as far as he's aware he didn't even use the car on the day in question. He's not phoned them yet, and has just asked my advice before doing so. Any thoughts as to what this may be about, other than someone having maybe taken down an incorrect VIN?
There's no damage anywhere on the car. As he has a 'black-box' policy, hopeful the insurer's 'spy-in-the-cab' will back him up if it's working properly. Obviously he needs to find out WTF this is about; but mindful that he now already has something on his insurance record, it's entirely likely that whatever the outcome of this, this will screw him over come renewal time. Any thoughts much appreciated ____________________ KC100->CB100N->CB250RS--------->DL650AL2->R1200RS->R1250RS |
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Ben90 |
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Ben90 Brolly Dolly
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Tracer1234 |
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Tracer1234 World Chat Champion
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 18:40 - 28 Jun 2017 Post subject: |
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Email looks legit enough. I'd call the insurer using the number from their public site. Record the call, tell them that you're doing so.
Be absolutely adamant that this is a fraudulent claim made by a third party and that they are not to indemnify you for an incident that didn't happen.
For good measure, I'd instruct them to send you any correspondence about it that they receive, unanswered.
Lulz, but also srs. Get on top of this, don't let them admit guilt on kiddo's behalf just because it's cheaper for them than investigating a fraud. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Freddyfruitba... |
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Freddyfruitba... World Chat Champion
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Tracer1234 |
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Tracer1234 World Chat Champion
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rpsmith79 |
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rpsmith79 World Chat Champion
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skatefreak |
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skatefreak World Chat Champion
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- Super Spammer
Joined: 22 Oct 2013 Karma :
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Posted: 09:58 - 29 Jun 2017 Post subject: Re: Insurance weirdness |
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Freddyfruitbat wrote: | Query on behalf of my son, who's just received the following email from his car insurer:
Quote: | We have been advised of a possible incident involving your vehicle. As such a claim has been set up under your policy to investigate this.
Please contact us as soon as possible on the number above (please select the option for a new claim) to confirm your involvement and the incident circumstances. Even if you or your vehicle has not been involved, we would like to confirm this with you.
Please send us, unanswered, any correspondence you receive to do with the above claim. You must also tell us straight away of any impending prosecution by the Police Authorities. |
He's a bit freaked out by this as he knows nothing about any such incident, and as far as he's aware he didn't even use the car on the day in question. He's not phoned them yet, and has just asked my advice before doing so. Any thoughts as to what this may be about, other than someone having maybe taken down an incorrect VIN?
There's no damage anywhere on the car. As he has a 'black-box' policy, hopeful the insurer's 'spy-in-the-cab' will back him up if it's working properly. Obviously he needs to find out WTF this is about; but mindful that he now already has something on his insurance record, it's entirely likely that whatever the outcome of this, this will screw him over come renewal time. Any thoughts much appreciated |
I've had exactly the same wording from Admiral after a group of 3 Nepalese are trying to pull a whiplash scam, where they allege I nudged them during a slow parallel parking manoeuvre and 2 claim to have been left in the car. There is zero damage to either vehicle.
If this was the case, would the police not also be asking who the driver was? ____________________ TZR250 2MA road, TZR250 1KT road, TZR250 2MA race, TDR250, YZF-750R Boost colours.
Jaguar S Type 3.0 V6 Sport R, VW Transporter T5 GP LWB Shuttle 140ps DSG. |
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Freddyfruitba... |
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Freddyfruitba... World Chat Champion
Joined: 20 May 2016 Karma :
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Posted: 13:12 - 29 Jun 2017 Post subject: |
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Follow-up - we just phoned the insurer together.
Turns out that my son's car was supposedly involved in an accident about 100 miles away, in a town he's never even visited. The insurers were passed the name of the driver at fault (who is unknown to my son) and the reg number.
Insurer was very non-confrontational and seemed to be sympathetic, he said it was most likely caused by an incorrect VIN having been recorded ("happens all the time"); my son asked about the likelihood of cloning and the guy said that while it was certainly possible it's much less likely; he'd only ever come across a couple of instances ever before.
Anyway, on the plus side they are definitely going to rebut the claim, and if necessary will check the black box and even come to inspect the vehicle if required, and will keep us informed. Fortunately the policy renewal is many months away, so hopefully this should have gone away long before that.
Thanks all! ____________________ KC100->CB100N->CB250RS--------->DL650AL2->R1200RS->R1250RS |
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Tracer1234 |
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Tracer1234 World Chat Champion
Joined: 13 Sep 2014 Karma :
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Posted: 13:40 - 29 Jun 2017 Post subject: |
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Freddyfruitbat wrote: | Follow-up - we just phoned the insurer together.
Turns out that my son's car was supposedly involved in an accident about 100 miles away, in a town he's never even visited. The insurers were passed the name of the driver at fault (who is unknown to my son) and the reg number.
Insurer was very non-confrontational and seemed to be sympathetic, he said it was most likely caused by an incorrect VIN having been recorded ("happens all the time"); my son asked about the likelihood of cloning and the guy said that while it was certainly possible it's much less likely; he'd only ever come across a couple of instances ever before.
Anyway, on the plus side they are definitely going to rebut the claim, and if necessary will check the black box and even come to inspect the vehicle if required, and will keep us informed. Fortunately the policy renewal is many months away, so hopefully this should have gone away long before that.
Thanks all! |
Glad to hear, Hopefully this all goes away will little fuss. ____________________ Riding: Yamaha MT-09 Tracer Occasionally Riding: 08 Suzuki SV650, Potato: 2011 Yamaha YBR Custom.
Used to ride: 2015 Yamaha MT-09 Tracer (smidsy) 09 Triumph Street Triple (P/X'd) 08 Yamaha YBR (Sold)
CBT 04/14. A: Mod 1 & 2 13/04/15 |
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Freddyfruitba... |
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Freddyfruitba... World Chat Champion
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Old Thread Alert!
The last post was made 6 years, 238 days ago. Instead of replying here, would creating a new thread be more useful? |
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