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fixing credit score who do i talk to

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Hahadumball
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PostPosted: 08:43 - 12 Jul 2017    Post subject: fixing credit score who do i talk to Reply with quote

I have 2 issues on my credit score currently which have taken my score down to 177... considering ive always had over 450 and these 2 have impacted it so much its pissing annoying...

Default from BT
HSBC seriously in arrears (£54)

BT: they put prices up and removed stuff from package so i canceled within the time period, during the chat they agreed it wouldn't cost me anything to cancel, 6 months later got a debt collection letter demanding £185, called collectors and explained it and they stopped chasing, called bt and explained it but they didn't want to know... 3 more debt collector companies same story and bt didnt care. year later i have a default.

HSBC: did an account switchover and i got a letter (somewhere) from hsbc and one from nationwide confirming the switch was complete and account was closed, went on my merry way until i saw on my credit score one about hsbc... low and behold my account hadnt been closed and it had gone overdrawn somehow and they had been adding interest charges for months.

BT resolved: called bt recently as i get declined credit everywhere now, explained to the guy and he came back 15 minutes later saying it was clearly a mistake on their side and fixed it, he said he would raise a complaint about the credit score thing but that was 3 months ago and its still on there.

HSBC: called and was told it shouldnt have happened as my account is unusable just not closed... so he said he would clear the account and close it then talk to someone about credit score, a month later letter demanding £11... he didnt remove all the debt and account was still open gaining interest on the debt... called back and was told it will be cleared and my account is now closed... checked today, credit mark still there, account still open and still £11 in debt...


hsbc im guessing i have to fight with more to get them to remove the £11 but with bt and i imagine hsbc after they clear the debt... how can i go about having it removed off my credit score, is there a special department at these companies i need to talk to?
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virus
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PostPosted: 08:58 - 12 Jul 2017    Post subject: Reply with quote

Sign up to the moneysavingexpert.com credit club, on your credit score you can lodge a disagreement with a credit score and explain why you disagree. Experian will then chase it to resolve the problem, I had an ongoing issue with NPower for over a year yet Experian got it dealt with in a week and a half.
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stinkwheel Well I just had my hands up a pigs fanny. Which makes your concerns pale into insignificance.
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Hahadumball
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PostPosted: 09:03 - 12 Jul 2017    Post subject: Reply with quote

did mine via clearscore and cant find a way to do it there however bt live chat just now ive been told to call equifax so i shall do that for both and see where it goes.
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Ste
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PostPosted: 09:12 - 12 Jul 2017    Post subject: Reply with quote

Noddle say:

"The information contained within your credit file is based on the data provided to us by the lender. However if you think a section of your credit file contains inaccurate information, you can either contact the lender directly or you can use our services and we will raise the issue with the lender on your behalf. If the lender agrees that the information is inaccurate, they can make the necessary amendment or ask us to update your file.

Balances are updated every 4-6 weeks. So if the balance shown doesn't reflect the actual balance, there's no need to contact the lender unless you believe the balance is more than 4-6 weeks out of date.

Alternatively, you’ll find a button beside each account on your report which will allow you to tell us of any problems you have with the information on your report and we will then notify the lender and ask them to investigate.

If you prefer, you can write to us about inaccuracies. We will pass this on to the relevant lender on your behalf and respond to you within 28 days. Please write to us within 6 months of accessing your credit report, quoting your credit file reference number and an explanation of why you believe the information is incorrect. Enclose any supporting evidence (such as letters or statements from the lender involved). Send your letter to Customer Services Team, Callcredit Consumer Limited PO Box 491, Leeds LS3 1WZ."
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Hahadumball
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PostPosted: 09:32 - 12 Jul 2017    Post subject: Reply with quote

noddle can never verify or validate me... is odd

nvm got it and disputed on noddle
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Fin: no matter how much I look at It I can't understand what was going through my head, all I remember is going about 80 and redlining it to stop it seizing.
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P.
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PostPosted: 10:35 - 12 Jul 2017    Post subject: Reply with quote

Lol, mines low for some reason. I personally don't care but silly issues like "your credit card is near its limit/high usage" ... check card, used £400, limit £8000.... riiiiiiiiight Laughing

They seem to be quite aids.. perhaps I should prod them.
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Hahadumball
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PostPosted: 11:31 - 12 Jul 2017    Post subject: Reply with quote

i had to fix mine because it went from over 9000 to 177 because of 2 negatives which is quite frankly ridiculous... even wonga wouldnt approve that low score which is stupid because my credit card has always been paid off as it should and on time
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Fin: no matter how much I look at It I can't understand what was going through my head, all I remember is going about 80 and redlining it to stop it seizing.
360 Deg... Five 1/4 turns. :- Teflon-Mike 18 Jan 2015
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t121anf
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PostPosted: 13:24 - 12 Jul 2017    Post subject: Reply with quote

I had to get mine resolved a number of years ago, I found a CCJ on it when I had never been to or been summonsed to court.

Turned out I had a car accident which my insurance handled including the personal injury to a 3rd party. Well they didn't pay on time and the 3rd parties insurance took my insurance to court and won, CCJ was then added in my name as it was my insurance.

I find this out years later, the problem was I was insured with Barclaycard Insurance, who now don't exist. I rang various versions of Barclays insurance until I was lucky enough to get a lady on the other end the phone who recognised the type of insurance number (guess they are all prefixed the same) and admitted to Barclaycard insurance existing.
She passed it onto someone in Barclay Insurance who agreed that the policy did payout but was slow in doing so and no fault my mine. They had to write to the court and have it remove. This was done promptly and without any issue

I confirmed it was gone a couple of months later using the same £2 statutory report as I had used to find it.

If you genuinely believe you are correct, get on to them, I'd suggest a letter as Rogerberg would say titled as complaint and await your response (i'd recommend saying you want a response within 30days)

A couple of defaults are nothing though, (Unrelated to the above) I had a large number and still could get credit with ease, but that was in a time before people believed a number on a credit score matters (it doesn't btw).
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winz
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PostPosted: 09:02 - 13 Jul 2017    Post subject: Reply with quote

Payday loans such as Wonga don't do your rating any favours either.

I had a mark against my score after a utility charged me after moving, few phonecalls and it was gone, did take a month or so for it to disappear from my report though.
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Hahadumball
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PostPosted: 12:05 - 13 Jul 2017    Post subject: Reply with quote

wonga claims to help build a credit score, i took out a few wonga loans over a week to build my credit up as the fees where like £4 so no loss for building my score.
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Fin: no matter how much I look at It I can't understand what was going through my head, all I remember is going about 80 and redlining it to stop it seizing.
360 Deg... Five 1/4 turns. :- Teflon-Mike 18 Jan 2015
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dodsi
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PostPosted: 13:23 - 13 Jul 2017    Post subject: Reply with quote

CrippleTron wrote:
wonga claims to help build a credit score, i took out a few wonga loans over a week to build my credit up as the fees where like £4 so no loss for building my score.


Terrible idea.
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Ste
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PostPosted: 13:34 - 13 Jul 2017    Post subject: Reply with quote

CrippleTron wrote:
wonga claims to help build a credit score, i took out a few wonga loans over a week to build my credit up as the fees where like £4 so no loss for building my score.

Oh dear. Laughing

I'd expect that even having a credit search done by Wonga or one of the other payday loan companies will act as a massive red flag to any other companies doing a credit search.
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J4mes
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PostPosted: 14:39 - 13 Jul 2017    Post subject: Reply with quote

Money saving expert said

Quote:
While the Wonga statement doesn't specifically say having a payday loan will help your credit rating, it says if you pay it off, and by implication that you therefore have one, you will benefit. But it fails to mention, or warn customers, that even having a payday loan can make you look unattractive to other lenders


Is there any care in the community type system near you that can help?
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M.C
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PostPosted: 14:48 - 13 Jul 2017    Post subject: Reply with quote

CrippleTron wrote:
wonga claims to help build a credit score, i took out a few wonga loans over a week to build my credit up as the fees where like £4 so no loss for building my score.

Clapping

Arcane

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ScaredyCat
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PostPosted: 14:52 - 13 Jul 2017    Post subject: Reply with quote

Wonga or any payday loan type companies set lenders alarm bells ringing. They'll stay on a credit report for 2 years as well ... so stop using them ASAP.
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t121anf
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PostPosted: 16:35 - 13 Jul 2017    Post subject: Reply with quote

I'm curious about how a payday loan has a negative affect if paid under the terms.

These are my headings on the MSE credit report (I've not had a payday loan so can't confirm they show up different)

Quote:

Current accounts
Loans
Utilities
Mortgages
Multi communication accounts
Communications
Credit and store cards


Surely a payday loan comes under "Loans"

Expanding on that I see my loans and the provider, does a potential lender of money even see that detail?

Whats to stop Lloyds Bank saying we're not loaning to people with TSB loans just cos?

I'm not convinced of the negative affect, but hope I won't need to find out.

This page doesn't seem to explicitly say lenders see the "who" only the amounts paid, amount owed and if you pay on time.
https://www.experian.com/blogs/ask-experian/the-good-the-bad-and-the-ugly-what-lenders-look-at-on-your-credit-report/


Digging deeper I find
https://www.experian.co.uk/consumer/questions/askjames246.html

Which says Experian doesn't separate them, so they are just a loan, if paid on time should have a positive effect on your credit score.

Still not convinced they are bad for your credit. It's probably worse getting quotes from lots of lenders.
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Ste
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PostPosted: 18:07 - 13 Jul 2017    Post subject: Reply with quote

Put it this way, would you want to give a loan to someone who's had a payday loan or has tried applying for one? Laughing

As to what lenders see on your credit report:
https://www.thisismoney.co.uk/money/cardsloans/article-3073267/What-credit-report-says-check-it.html

If Lloyds Bank don't want to lend to people who've already got a loan with TSB then that's up to them. All lenders have their own criteria and scoring for what they consider good and what they consider bad.

Noddle has a separate section for short term loans which makes sense since they're very different to "just a loan".

Getting quotes from lots of lenders is bad, whether it's as bad as having had a payday loan is up to the individual lenders to decide.
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Polarbear
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PostPosted: 20:07 - 13 Jul 2017    Post subject: Reply with quote

Payday loans are 1 step up from 'Friendly Fred' and his team of baseball fans. Rolling Eyes

If you can't manage your finances month by month you aren't going to get a loan. If you have a bank account, unless you have been a complete spazz you will be able to have an arranged overdraft for those tight situations which doesn't show up on on a credit check.

If you are so desperate you need Wonga and co. and their 1500% you are fucked. Give up and top yourself (just joking PC people) Wink
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iooi
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PostPosted: 20:17 - 13 Jul 2017    Post subject: Re: fixing credit score who do i talk to Reply with quote

CrippleTron wrote:
did an account switchover and i got a letter (somewhere) from hsbc and one from nationwide confirming the switch was complete and account was closed,


If you owe money on the account being switched from. As it says in the switching doc's. The debt is still payable to the bank. NO debt is transferred over to your new bank.....
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iooi
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PostPosted: 20:20 - 13 Jul 2017    Post subject: Reply with quote

CrippleTron wrote:
wonga claims to help build a credit score, i took out a few wonga loans over a week to build my credit up as the fees where like £4 so no loss for building my score.


Laughing Laughing Laughing

Well that will be flagged into your banks credit team. Who will now be watching you account like a hawk....
Any hint of issues and they will be locking it down tighter than a ducks arse Embarassed

The idea that a payday loan will increase your credit score ( a meaning less figure anyway) is a joke. Any lender will be upping the interest rate to the max they can. As clearly anyone using a payday loan co is not good and managing their money..
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Hahadumball
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PostPosted: 07:42 - 14 Jul 2017    Post subject: Reply with quote

M.C wrote:
CrippleTron wrote:
wonga claims to help build a credit score, i took out a few wonga loans over a week to build my credit up as the fees where like £4 so no loss for building my score.

Clapping

Arcane

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not this time, im a new account of someone whos been here much longer than you and arcane put together..

a member who survived the sockpocalypse
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Fin: no matter how much I look at It I can't understand what was going through my head, all I remember is going about 80 and redlining it to stop it seizing.
360 Deg... Five 1/4 turns. :- Teflon-Mike 18 Jan 2015
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Hahadumball
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PostPosted: 07:43 - 14 Jul 2017    Post subject: Re: fixing credit score who do i talk to Reply with quote

iooi wrote:
CrippleTron wrote:
did an account switchover and i got a letter (somewhere) from hsbc and one from nationwide confirming the switch was complete and account was closed,


If you owe money on the account being switched from. As it says in the switching doc's. The debt is still payable to the bank. NO debt is transferred over to your new bank.....


oh i agree, i however had nothing on there owed the balance was at £3 ish when i switched
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Fin: no matter how much I look at It I can't understand what was going through my head, all I remember is going about 80 and redlining it to stop it seizing.
360 Deg... Five 1/4 turns. :- Teflon-Mike 18 Jan 2015
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mudcow007
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PostPosted: 11:51 - 14 Jul 2017    Post subject: Reply with quote

Never done a credit score before, so just went on Experian.

Turns out my score is 977 outta 999.

Dunno why/ how but im guessing that is good?

I have only just got a credit card for my self, so that might explain it
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Ste
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PostPosted: 11:54 - 14 Jul 2017    Post subject: Reply with quote

That's a nice example of how meaningless credit scores are. Laughing
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mudcow007
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PostPosted: 16:40 - 14 Jul 2017    Post subject: Reply with quote

To be honest i don't understand how they got that score anyways so meh....?

NA i dont understand how spending £15 per month with Experian with make it more understandable
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