Don't Dealers Care Any More ?

Yorick · Derestricted Danger Joined: 02 Jul 2017 Karma :

A week ago I sent emails to 10 Suzuki main dealers about the headlight on my GSXR1000L3.
And also to ask about a new GSXR1000 I intend to buy in winter for export

I got 2 replies. One from Thunder Road who were very helpful about the light and were keen to sort me a new bike and sort the VAT out. And the other from Single Tracker who I bought my current bike from. They also have been very helpful since I bought the bike.

Why did 8 dealers completely ignore me ? If I was selling something for £100, I'd reply to every email hoping for a few hits. But somebody selling a £14,000 bike should surely grasp at every chance of a sale.

Well, if/when I do get a new one, it will be from one of the 2 above

stevo as b4 · World Chat Champion Joined: 17 Jul 2003 Karma :

You think dealers are bad?
Try getting replys to emails or your calls answered by engineering specialists, or custom one off parts manufacturers.

I swear they get to a stage where they only want so many customers, and usually repeat business and often only from people that are well known in motorsports or competition circles.

arry · Super Spammer Joined: 03 Jan 2009 Karma :

The phrasing 'any more' implies they once did. I've never experienced it.

Warm and fuzzy whilst extracting cash - and then cold and distant thereafter.

grr666 · Super Spammer Joined: 16 Jun 2014 Karma :

thepuma · World Chat Champion Joined: 16 Jul 2012 Karma :

It seems not.

I test rode a Brand New Ducati Panigale at Ducati Coventry with the view to putting a deposit down and ordering it from them...when I returned from the rest ride the sales bloke was tied up with another customer so I told him not to worry and just to contact me by phone or email with the figures and I'd pop back in the week to sort paperwork etc when it was quieter.

I never heard back off him!!

Clearly Ducati are doing so well that they can easily let a £14k sale just walk away without a second thought.
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Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

I expect that every staff member was so genuinely busy with their jobs that they couldn't find 2 minutes to reply, even at their own convenience.

It had nothing to do with them being lazy or incompetent or disinterested or contemptuous, or that they'd rather banter or take smoke breaks, or do pretty much anything except doing what they're ostensibly being paid for.

Sure of it.
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GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

chickenstrip · Super Spammer Joined: 06 Dec 2013 Karma :

Working at a bike dealership would be a good job if it wasn't for those pesky customers. I mean, what is it they want?!
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Rogerborg · nimbA Joined: 26 Oct 2010 Karma :

They covet the precious bikes of the shop.

https://i.imgur.com/dLxjJSt.jpg?1
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

fatjames · World Chat Champion Joined: 09 Jul 2011 Karma :

I've had exactly the same thing at Fowlers. Luckily for me, as I also got a much better deal elsewhere (from a fellow BCFer).
I haven't been back since. Not even for a bacon butty or parts. Fuck them, they clearly don't want or need my business.

If anyone perseveres with this sort of behaviour and ends up going back in, begging them to take your money - you're worse than them.

chickenstrip · Super Spammer Joined: 06 Dec 2013 Karma :

pepperami · Super Spammer Joined: 17 Jan 2010 Karma :

This poor dealer service attitude is all over.
When I tried to buy my Chinese pos brand new, I went to two places.
Twice the dealers were disinterested and I ended up leaving with the monies still in my pocket.

I found one on thief-bay at a fraction of the price.
After a bit of work/cost, I have a usable bike.
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I am the sum total of my own existence, what went before makes me who I am now!

MCN · Super Spammer Joined: 22 Jul 2015 Karma :

thx1138 · World Chat Champion Joined: 06 Oct 2005 Karma :

Local Beta place is very nice and helpful. Thumbs Up

It probably helps that the staff own the business and compete in enduros and trials on the same bikes that they sell.

But, yeah, I've had the same in the past when buying motorcycles.

Dealer apathy is the reason I traveled further afield to by bikes, and I've had the cash to buy a bike right there and then and been ignored more than once.

M.C · Super Spammer Joined: 29 Sep 2015 Karma :

I assumed they thought another mug will be along shortly, then you see the closed down sign in the window Rolling Eyes