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Honest John |
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Honest John Derestricted Danger
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P. |
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P. Red Rocket
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Posted: 21:49 - 08 Aug 2017 Post subject: |
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SP Engineering blocked me on their FB page after I commented about the new 1 day old exhaust rusting. |
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Honest John |
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CaNsA |
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temeluchus |
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temeluchus World Chat Champion
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Honest John |
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Ste |
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Ste Not Work Safe
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CaNsA |
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Honest John |
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CaNsA |
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Ste |
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Ste Not Work Safe
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Alex A |
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Alex A World Chat Champion
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Rogerborg |
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Rogerborg nimbA
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Honest John |
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CaNsA |
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Honest John |
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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Posted: 22:56 - 08 Aug 2017 Post subject: |
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I think you're a loony.
This thread is a great advert for Max Torque Cans.
They sound professional, diligent and reasonable.
Thanks for bringing that to our attention. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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Ste |
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Ste Not Work Safe
Joined: 01 Sep 2002 Karma :
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Posted: 22:56 - 08 Aug 2017 Post subject: |
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Having seen their reply to the disgruntled customer, I'd buy from MTC. |
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CaNsA |
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Honest John |
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CaNsA |
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Honest John |
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Honest John Derestricted Danger
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Posted: 23:02 - 08 Aug 2017 Post subject: |
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Had to polish out unfinished welds. No fitting instructions are supplied + wrong parts sent. Aptitude and attitude very disappointing. Can't say that I'd recommend them to anyone.
There are no pictures on the MTC website that show anything but a perfect product. No sign of any flaws or dirty welded seams.
The end can that I received did not, in my opinion, match the quality of the end cans pictured on the website.
I called to make an enquiry and was passed on to Martin. (The Boss?)
The abbreviated conversation,....
I asked what the marks were on the welded seam and why it was not polished like the rest of the end can?
I was told,.. That's what a seam weld looks like. Every manufacturer in the world leaves the seam weld like that, unpolished.
I disagreed. I have never seen a new end can look like this. Why would you leave it in a dirty state? (It doesn't just rub off)
I was told that the marks can be polished out using autosol and that it could be done in the workshop in 2 minutes.
I asked why, if it only would take 2 minutes, the marks would not be polished out during the manufacturing process. Why would you choose to send out a product unfinished?
In MTC's opinion, the end can was not unfinished and as the seam was on the bottom of the end can, it would not be seen, so didn't matter.
I stated that it is in fact the only part of the end can that is easily visible. The top and sides are covered, but as it is a high level exhaust, the bottom can be seen. Does it matter if it can't be seen?
The reply was barked,... Send it back to me, I'll polish the marks out and I'll send it back to you again.
The weld marks on the end can were inconsistent, suggesting that maybe too much heat was being put into the metal in places. Surely it should be uniform along the entire length of the weld?
We never got to this part, the conversation was going nowhere. I bailed out and sorted it myself.
As I stated in writing to MTC, this first begrudging offer was not accepted as I did not feel that I should have to pay to return the end can and waste more time waiting for it to come back.
The condescending reply, hours later, after I had polished the marks out on the end can, (it took me a lot longer than 2 minutes) offered free return. Too late.
For me, MTC's lack of attention to detail was obvious. For me, the devil is in the detail and I see the end can as unfinished. I could not put it on my bike in this state, seen or unseen. I regarded my enquiry as valid, my criticism valid, my opinion valid and their response to be angry, condescending and unprofessional. |
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Honest John |
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Honest John Derestricted Danger
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CaNsA |
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CaNsA Super Spammer
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Old Thread Alert!
The last post was made 6 years, 234 days ago. Instead of replying here, would creating a new thread be more useful? |
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