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331X2 |
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331X2 Crazy Courier
Joined: 10 Jul 2013 Karma :
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Posted: 00:43 - 13 Dec 2017 Post subject: Logging ISP downtime |
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We've been with Sky broadband over a BT line for a year now and it's been patchy since we got it, the speed is good enough for what we need but it's the seemingly random downtime we get that I can't handle any more. I've got my suspicions that the line coming from the pole to our house is past it's best due to age (probably 50+ years old) and the fact that the downtime seems to be more consistent with wind and rain but I'd like some kind of log of the downtime so I've got some kind of evidence when I ring Sky/BT and start demanding answers. Unfortunately we can't get Virgin so we're stuck with whatever comes down the BT line.
What I think I'd like (I'm not particularly techy) is an app/program that can send/receive small packets of data say every 30 seconds and log when the connection has fallen over, even better if it could differentiate between internal (wifi/ethernet) failure and anything past the router.
Hardware wise would ideally be Android or windows as I've got gear that I could leave running just for that purpose.
Edit: Also have an Ubuntu machine I could dedicate to the cause...
Thanks in advance |
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M.C |
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M.C Super Spammer
Joined: 29 Sep 2015 Karma :
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Posted: 02:28 - 13 Dec 2017 Post subject: |
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Sky broadband (over a BT line) was probably the worst service I've ever had, and that included being with AOL It wasn't downtime that was the issue though, just consistently slow speeds (0.2/0.3mb), so I left.
Were you previously with o2 (only way I know to get Sky broadband with BT)? I suspect they want people to leave so put you on some peasant service. |
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Stoker |
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Stoker Nitrous Nuisance
Joined: 13 Sep 2014 Karma :
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Rogerborg |
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Rogerborg nimbA
Joined: 26 Oct 2010 Karma :
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owl |
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owl World Chat Champion
Joined: 21 Oct 2016 Karma :
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Pjay |
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Pjay World Chat Champion
Joined: 18 Jan 2016 Karma :
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Jayy |
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Jayy Mr. Ponzi
Joined: 08 Jun 2009 Karma :
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CBFcarl |
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CBFcarl Nearly there...
Joined: 29 Oct 2013 Karma :
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Posted: 16:12 - 13 Dec 2017 Post subject: |
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Give Sky a call.
When you say that your line is BT, do you mean BT Wholesale (and pay line rental to Sky) or BT Retail (and you pay line rental to BT)?
If you pay line rental and broadband to Sky, the first thing that they should be doing is a Line test, and potentially an enhanced line test.
This tells you if there is any degredation on the line. If that is the case, it doesn't matter who you are with (cable provider notwithstanding), because the problem is with the infrastructure. If there is a problem, whoever you pay your line rental to should take care of it.
If you pay your line rental to BT, they don't care if your Sky broadband is slow, so call them, but tell them you have a crackly telephone line, especially when it is cold / wet / etc.
Once the underlying problem is solved, Sky can (rarely do, but certainly can) reprofile your line. The official word is to reinstate line management that will improve your speed as the line stays stable, but get someone who knows what they are doing, and they can reprofile, and reinstate DLM for fine tuning.
tl:dr - problem will follow you, get that line tested. ____________________ thx1138 wrote: Well if you had a car, I'd bet it would smell like urine had had drunken sex with vomit and made a poo baby.
Polarbear wrote: They are all old now. Probably had more abuse that a Rotherham schoolgirl.
Hellkat wrote: I want to know if Nigella smells of garlic, or just minge. |
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M.C |
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M.C Super Spammer
Joined: 29 Sep 2015 Karma :
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CBFcarl |
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CBFcarl Nearly there...
Joined: 29 Oct 2013 Karma :
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The Shaggy D.A. |
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The Shaggy D.A. Super Spammer
Joined: 12 Sep 2008 Karma :
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Posted: 18:53 - 13 Dec 2017 Post subject: |
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I find PingPlotter handy at work.
https://www.pingplotter.com/fix-your-network ____________________ Chances are quite high you are not in my Monkeysphere, and I don't care about you. Don't take it personally.
Currently : Royal Enfield 350 Meteor
Previously : CB100N > CB250RS > XJ900F > GT550 > GPZ750R/1000RX > AJS M16 > R100RT > Bullet 500 > CB500 > LS650P > Bullet Electra X & YBR125 > Bullet 350 "Superstar" & YBR125 Custom > Royal Enfield Classic 500 Despatch Limited Edition (28 of 200) & CB Two-Fifty Nighthawk > ER5 |
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P. |
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P. Red Rocket
Joined: 14 Feb 2008 Karma :
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Posted: 18:56 - 13 Dec 2017 Post subject: |
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Days like this I love my wireless home connection. Only noise on the line would be someone smacking the AP with a hammer
Will use that tool Rogerborg, looks pretty good... unsure if it'll work in this side of things though. |
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Jayy |
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Jayy Mr. Ponzi
Joined: 08 Jun 2009 Karma :
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331X2 |
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331X2 Crazy Courier
Joined: 10 Jul 2013 Karma :
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Posted: 14:41 - 15 Dec 2017 Post subject: |
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Thanks for the help folks. Installed and ran 'PingInfoView' by Nirsoft which did exactly what I wanted, ran for half an hour before getting on the phone to Sky customer services just to see how much resistance they were going to put up.
Wednesday 7.45PM Called customer services and spoke to an adviser about the issue, he did a line test at their end and said there was an issue with the line, is Friday 10-12 OK for an engineer visit?
Friday 10.10AM Engineer turns up, get a phone call off my mum (as me and the Mrs are at work) spoke to the bloke, confirmed there is loads of noise on the line and he'll sort it if he can, if not he'll book an appointment with Openreach at our convenience.
Friday 11AM Mrs rings to tell me they've sent her a message saying it's all sorted, master (only) socket replaced, monitor it for a few days and let them know if there's an issue.
Sat at home now and all seems hunky dory so hats off to sky for getting it sorted and not trying to fob us off with bullshit excuses.
Thanks again for the help, much appreciated |
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owl |
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owl World Chat Champion
Joined: 21 Oct 2016 Karma :
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Old Thread Alert!
The last post was made 6 years, 132 days ago. Instead of replying here, would creating a new thread be more useful? |
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