Bike delivered broken by dealership, any advice? Am gutted!

[Squiffy_The_Wombat]

Any advice or help would be great. I’m totally fucking gutted…saved for two years for my dream bike… (Excuse the lengthy post)

29/01/18 – I purchase a Ducati 999 ’04 from KD Motorcycles, Lancashire. Paid in full via BACs and paid an extra £120 for delivery to Canterbury, Kent.

01/02/18 – Bike is delivered and has a flat battery. Driver rings main office who tell him that an optimate is included (which it was). The OS fairing infill panel is missing along with some of the paperwork. I ring KD Motorcycles who tell me its flat because “the driver left the alarm on in the van overnight” but luckily they give away free optimates with all new batteries so that’s why one was sent down. Paper work and infill panel will be posted down to me.

02/02/18 – Battery was charged for 24hours, I take the bike for a 3mile spin. The temp gauge reaches 108c and the fans come on. Its -2c outside. I check coolant level and can’t see any. I ride straight home and ring KD Motorcycles who agree to collect and repair the bike. I’m offered the chance to take to the local Ducati shop in Ashford instead as it will cost KD Motorcycles £400 to collect and re-deliver.

03/02/18 – Bike is collected by Laguna Ducati Performance centre.

05/02/18 – Laguna discover the bike only has 0.9L of coolant in it (should be over 2L) and the battery is fubar.

06/02/18 – KD Motorcycles refuse to pay Laguna because “they didn’t offer a good enough trade rate”. Several phone calls later they’ve paid up. They’re extremely defensive, borderline rude on the phone. They flat out refuse to pay to have the bike re-delivered to me, “As collection and delivery are not covered in the warrenty”. This is despite them originally agreeing to redeliver from Lancashire.

07/02/18 – I pick up the bike and the battery fails at the first junction. I push the bike back to Laguna. They say chances are the original battery is fubar. I buy a new one out my own pocket.

Fast forward 10 days….I’ve ridden around 50miles on the bike. Its been a bit iffy starting but put that down to “Ducatiness”.

Went to start bike this morning and its dead again. Battery reading less than 12V. Laguna and Ducati club agree its most likely dead rectifier/alarm and/or shorting somewhere. I still have not received the missing paperwork or fairing infill (which apparently, they are only sending as a gesture of good will because the bike was not advertised with one).

Any advice on where I stand? Obviously I see this as KD Motorcycles problem but I strongly suspect they are going to kick up a fuss about this….

They did provide a “warranty” with the bike, however, having spoken to the warranty company, this is only up to £500 and does not include any delivery or collection. I have several emails between KD and Laguna. Laguna happy to provide documentation on work/faults etc.
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Squiffy_The_Wombat
Eagles may soar but wombats dont get sucked into jet engines

[P.]

I would give you the thread issues by GrumpyGuts... but I can't find it.

Reject the goods.
Letter before action.
Court.

If its not working and its expected to work... reject and bye.

You've had it looked at, they've lightly diagnosed the issue. You've offered them the chance to fix it I guess..

Warranty means pretty much jack shit vs the law

[kerr]

Either fix it yourself or return the bike, not fit for purpose etc.
They obviously included the optimate as they knew fine well there is an issue, i assume you haven't been using it.
Depends how much you like the bike tbh, are they hard to come by?
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aprilia 125 Af1 Futura >> Suzuki gsxr 600 srad >> J1 zx6r >> cbr 600rr >> Speed Triple

[stinkwheel]

I think you should contact trading standards for specific advice of what to put in your letter. Warranty notwithstanding (that's between them and the warranty company), they are a trader and so there is a requirement for their bikes to be roadworthy and of merchentable quality.

By allowing repairs, you may have stymied your chance to reject it outright in return for a full refund but if this is still a possability, it's the one I would be going for.
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“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[Ste]

Warranty is nothing to do with your statutory consumer rights.

You want to reject the bike and get a full refund. I believe you need to do this within 30 days of purchase.

[P.]

[Squiffy_The_Wombat]

Thanks for the swift replies guys!

I love the bike, and would prefer to keep it...i'm just concerned that, being a Ducati the bill to fix could be hefty! Ive ridden it maybe 50miles over the past week max.

@paddy - legally speaking then, this should be covered under the "sale of goods act" or similar right?
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Squiffy_The_Wombat
Eagles may soar but wombats dont get sucked into jet engines

[Squiffy_The_Wombat]

[Tankie]

Walk away from both these idiots, they will just pass the buck, pointing to each other as being at fault . Bring it to me , or i will collect, i shall check it out , quantify what is needed , and correct on your instruction .
I'm just up the road in Sittingbourne
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Always learning, everyday is a school day

[Squiffy_The_Wombat]

Thanks Tankie!
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Squiffy_The_Wombat
Eagles may soar but wombats dont get sucked into jet engines

[kramdra]

Its a 2004 shitter, nothing special, one year newer than my cbr6. Rectifier and battery are a cheap, minor fault easily repaired. If the engine is good, consider next time you might get a major fault instead.

It also sounds like they made some efforts and paid some monies, eating into their massive profit. May not have been competently spent. I would also avoid laguna for that reason. (do not replace battery without checking the charging as a system, 5 min task with a meter..)

Warranty/rejection/court will be a lot of effort and wont get you a working bike. Noone has time for that.

[Rogerborg]

Trade in your 14 year old hack so that some other mug has to deal with this fvcking pieve of svit and get on with your life.
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Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[Minty]

Just reject it as part of your statutory rights. I bought a car that had a faulty injector after a week. Rejected as not fit. Yours sounds even less assuring as being fit for purpose.
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My fingers smell of your mum.

[UncleFester]

Brave buying an 04 and not expecting a boat load of issues .... either you're a skilled home mechanic who can fix whatever it throws up and love it for its foibles or you need a different bike.

I wouldn't want a Ducati without a Ducati warranty which means a new one.
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Module 1 and 2 passed - October 2014. Happy owner of a 2017 Z1000SX, ex owner of a YBR125 / CB500 / VFR800.

[MattEMulsion]

I think I'd reject it as not fit for purpose too.

Its a fourteen-ish year old bike which you bought it from a dealer 300 miles away, its arrived lacking coolant and battery power. The dealer seems to be giving everyone the run-around, you and Laguna Ducati, and doesn't want to pay money back out. The bike still isn't working right and I can only ever see it being a problematic machine.

Get rid of it by rejecting it and buy one closer to home.
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Yamaha YZF-R6

[The Shaggy D.A.]

If they've flogged you a bike with a fucked battery and no coolant, even if they "fix" that, what else is fucked and about to go? They've obviously done zero checks on the bike and just passed it on to the first mug through the door. Get your cash back, walk away.
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Chances are quite high you are not in my Monkeysphere, and I don't care about you. Don't take it personally.
Currently : Royal Enfield 350 Meteor
Previously : CB100N > CB250RS > XJ900F > GT550 > GPZ750R/1000RX > AJS M16 > R100RT > Bullet 500 > CB500 > LS650P > Bullet Electra X & YBR125 > Bullet 350 "Superstar" & YBR125 Custom > Royal Enfield Classic 500 Despatch Limited Edition (28 of 200) & CB Two-Fifty Nighthawk > ER5

[c_dug]

Where did the litre of coolant go, and how long had it been ridden without (and by extention what damage was done)?

The answer to all of the above could be expensive, the whole point in buying from a dealer is to avoid that risk, why pay the dealer premium otherwise. Reject.
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I am a bellend, I am a man of constant sorrow, I am a gummy bear, I am a rock.

[Loui5D]

KD really seem to have gone to shit since they got bought out.

As Borg has said or will say.

Letter before action, official complaint etc.
If KD refuse to take your calls or won't respond to letters give me a shout, they're only 10 minutes away from me and I'll pop over.

EDIT - Might be worth getting in touch with the franchise:

https://www.motogb.co.uk/index.php

[Barnoe]

Everyone knows that buying from a dealer is more expensive than buying private, but people do it because they expect the dealer to help if the bike isnt fully working.

I personally buy from the same dealer all the time, and i hope that knowing this they will always look after me (that's the assumption anyway)

In your situation i would be handing the bike back, as already said... these problems could be the tip of the iceberg and if you go outside your 30 days your stuck with it
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You know you are old when you're told to slow down by your doctor and not the police.

[M.C]

[Barnoe]

[andys675]

reject!

iffy sprag and gear requiring upgrade about £500, same parts on 1098 and multistrada 1200

reg / rec isn't dear, but wiring loom on these suffers aging worse than others

more modern sealed battery would improve things also, but never a good idea to buy used ducati of that age from someone who can't fix it
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Some people feel the rain, others just get wet.

[M.C]

[Squiffy_The_Wombat]

Sadly I bought long-distance because I had been waiting months for one to appear locally, i read reviews, phoned previous customers and had a friend look over the bike so (foolishly?) I thought KD would look after me, seems not so much.

Re: the 30 days return, I assume this is from the day its delivered, and does this period cover the bike being sat in a workshop?

To answer some questions:
1) yes I'm aware its 12 years old and a ducati and likely to have leccy problems here and there.
2) no explanation on the coolant, was ridden max 3 miles, never over 50mph. Laguna said all seems ok no in that respect (levels not changed since refill etc.)
3) Laguna have been awesome, both in dealing with KD who were extremely difficult and checking the bike over fully; they said that its actually a solid bike bar this issue; they suspect problem lies in a dead rect/reg which i'll be testing tomorrow....

If tomorrow i can't source the fault back to alarm/reg/rect i think i may have to be looking to return by the sounds of things.
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Squiffy_The_Wombat
Eagles may soar but wombats dont get sucked into jet engines

[Squiffy_The_Wombat]