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M.C |
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M.C Super Spammer
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2Hondas |
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2Hondas Nova Slayer
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Posted: 14:05 - 31 Oct 2018 Post subject: |
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The Consumer Rights Act 2015 says they get one chance of repair, after which if the goods do not confirm to the contract, you have a final right to reject for a full refund (because it's in the first 6 months of ownership)
Part 1, Chapter 2, Point 24.5a
https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted
I used this clause to return a faulty car. They had no come-back. ____________________ Current - 2010 Kawasaki ER-6n - Green
Previous - 2000 Honda CB600F Hornet - Yellow
Previous - 2007 Yamaha YBR125 -Blue |
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- Super Spammer
Joined: 22 Oct 2013 Karma :
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Posted: 14:25 - 31 Oct 2018 Post subject: |
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And what is this identical fault from several returns, exactly?
There's always the possibility that the fault is your end, not theirs.
Have you kept an eye on the serial numbers as most warranty returns, even collect and return or return to base, are just swapped out for other units, not repaired and returned.
A 22" LED monitor is around £70 including VAT now. ____________________ TZR250 2MA road, TZR250 1KT road, TZR250 2MA race, TDR250, YZF-750R Boost colours.
Jaguar S Type 3.0 V6 Sport R, VW Transporter T5 GP LWB Shuttle 140ps DSG. |
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M.C |
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M.C Super Spammer
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2Hondas |
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2Hondas Nova Slayer
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Wonko The Sane |
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Wonko The Sane World Chat Champion
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M.C |
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M.C Super Spammer
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Posted: 14:58 - 31 Oct 2018 Post subject: |
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2Hondas wrote: | In that case, this comes under point 23.2a and 23.6
23.2a
If the consumer requires the trader to repair or replace the goods, the trader must—
(a)do so within a reasonable time and without significant inconvenience to the consumer.
23.6
A consumer who requires or agrees to the repair of goods cannot require the trader to replace them, or exercise the short-term right to reject, without giving the trader a reasonable time to repair them (unless giving the trader that time would cause significant inconvenience to the consumer).
As long as you claim you're suffering significant inconvenience, then claim the final right to reject under 24.5c as they've failed to repair it without significant inconvenience to you.
24.5
A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—
a
b
c. the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer |
When I looked before I couldn't see any definition of what a reasonable time was. Personally I find 2 months to be completely unreasonable. FWIW a friend had a monitor repaired in 5 days with the same company.
Wonko The Sane wrote: | I understand from your original post that you've returned it and been left waiting, not received a repaired / replaced unit?
They might be trying to push it over the 6 months and send a new one / repaired one to you - I'd argue if that goes faulty that "it's 6 months since the replacement, so it's within..."
If they try and wash their hands of it then stick to your guns, it went faulty within the 6 months, and they've failed to resolve the issue, money back, now. |
Yep that's correct. That was my thinking (about pushing it over 6 months) but its all been very strange. I complained, it got referred up, then the person dealing with my repair contacted me regarding the complaint |
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iooi Super Spammer
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M.C |
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- Super Spammer
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R1stu |
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R1stu Shrek!
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Hong Kong Phooey |
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Hong Kong Phooey World Chat Champion
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Posted: 19:58 - 01 Nov 2018 Post subject: |
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Have you threatened to expose them on...
TWITTER
You've already been too reasonable in my eyes, I'd be kicking up so much shit they'd just want to get rid of me. Who's the retailer? Raised voices in a busy store is a good tactic, especially if you're in the right. ____________________
'81 CG125, '97 FZS600 : '99 CBR600F4, '09 KTM RC8 |
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M.C |
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M.C Super Spammer
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Posted: 20:33 - 01 Nov 2018 Post subject: |
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It's an online retailer not known for their customer service |
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P. |
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P. Red Rocket
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M.C |
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M.C Super Spammer
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Posted: 11:51 - 02 Nov 2018 Post subject: |
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Hawkeye1250FA |
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Hawkeye1250FA World Chat Champion
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Hawkeye1250FA |
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Hawkeye1250FA World Chat Champion
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Posted: 17:33 - 02 Nov 2018 Post subject: |
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Acer very quickly becoming the new dell in my eyes. ____________________ 1993 RF400R - 2002 Bandit 1200 - 2012 1250 FA |
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P. Red Rocket
Joined: 14 Feb 2008 Karma :
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Posted: 18:16 - 02 Nov 2018 Post subject: |
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Ain't broke doe.
Tbf, I have 2 TN panel 4Ks, they are worlds apart but similar pricing. Samsung one pisses over the Acer. Colour brightness and blacks/whites. |
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sickpup |
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sickpup Old Timer
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M.C |
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M.C Super Spammer
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sickpup Old Timer
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Posted: 13:54 - 03 Nov 2018 Post subject: |
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Like getting sense from a junky, so how did you pay for it? |
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M.C |
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M.C Super Spammer
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Old Thread Alert!
The last post was made 5 years, 146 days ago. Instead of replying here, would creating a new thread be more useful? |
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