Hermes Delivery piss take!

[woo]

TLDR- don’t use Hermes as they are terrible!

I ordered some baffles off ebay for my arrow exhausts and the seller used Hermes to deliver them.

All I can say is this is the last time I will ever buy an item from someone who uses Hermes as the delivery company.
Hermes have done nothing but mess me about and lie this whole week and aged me by 15years!

1. When they attempted to deliver this Monday fair enough I was not home.
2. Then on Tuesday they didn’t even bother to pick up the item from their depot to deliver to me!
3. Then on Wednesday they gave me a 2 hour delivery frame window which I was home for and their delivery person lied and said I was not home
4. Then on Thursday they gave me a time frame for delivery between 4pm and 6pm then this changed from 7pm to 9pm then got a notification that the item has been taken back to the depot? Why why why?
5. Then this Friday they gave a time frame of 11am to 1pm and I made sure I was home as I was working from home and kept a look out of my kitchen window to wait (yes I stood at my window watched like an old codger cos I was livid whilst working on the work laptop)
At 11.58am I saw the Hermes van and ran out to the driver and asked them do they have a delivery for me, which she said yes then I pointed out to her where my flat is. (I wanted to moan and scream at the delivery person but she was actually quite fit so that frustration and rage just went out the window, as for some of us men as soon as we see an attractive woman we forget everything and go potato, well I know I do)

The worst thing about this is that Hermes have no one I can actually speak to, and you can only communicate via online chat between certain hours and they didn’t even have the option for me to go and collect from their depot which I would gladly have done. (Royal Mail, Yodel, Parcel Force all have depots you can collect your missed deliveries from which is such a good option.

Hermes avoid like Herpes if you can!
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Elen sila lummen omentielvo!

[Bhud]

Never use Hermes.

I used them twice - never again.

The first time, it was to send a vintage transistor amplifier. Massive thing in a strong box, double-packed with bubblewrap. Hermes managed to break it somehow. The guy signed for it, and I refunded him because Hermes dragged their feet when saying they would refund me. I thought that was a one-off.

The second time, I sent a pair of good, working motorcycle forks. Once more, boxed and double-bubble-wrapped. How on earth do you break assembled motorcycle forks in transit (stanchions were 37mm)? Nevertheless, they managed to smash them. This time, not only did they drag their feet but they tried to argue the toss about the value of the item. I sent the proof of the Ebay sale. They then refunded me minus £3 or whatever they said I had "overcharged" on postage (I'd quoted a single round figure for postage). I let it go, but that's it for me and Hermes.

Unless I want something destroyed, then I'll dispatch it to myself via MyHermes.

[Sister Sledge]

You do realise that the attractive woman who melted your heart is the nasty cow who's been doing this to you the whole time right?
Should have lamped her.

(Do not hit people. It ends badly)
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CCM 404 DS

[waffles]

I thought it was fairly common knowledge that Hermes was shit? Our local person used to lob parcels over the back gate without bothering to ring the doorbell. The new one seems better.

And Yodel as well, thanks to the guy who marked my parcel as delivered so that he would still get paid but left it in the boot of his car overnight because he couldn't be bothered to drive all the way to my house to deliver it before 9pm. Screw you, buddy.
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Theory test - 19/8/09, CBT - 11/10/09, MOD 1 - 16/8/10, MOD 2 - 27/10/10
Past rides Yamaha XT125X, Triumph TT600, Honda XR250
Current rides Suzuki GSXR 600, Honda MSX125

[Andy_Pagin]

Whenever I buy anything online nowadays my first priority is 'click and collect' even if it costs a few quid more.
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They're coming to take me away, ho-ho, hee-hee, ha-haaa, hey-hey,
the men in white coats are coming to take me away.
Yamaha Vity -> YBR125 -> FZS600 Fazer -> FZ1-S Fazer

[Riejufixing]

I've had two deliveries from Hermes operatives this week. Both were fine. I spect the service depends on the operative.

[grr666]

Used them dozens of times to send stuff. It's always gotten there and undamaged. As far as goods in is concerned
my hermes lady has normally delivered at mine before 9am. Never had anything go astray. I've got 30 odd items on ebay for
sale currently and they'll all be sent by Hermes. I had a broken printer when I sold the first item of this batch and had
to resort to Royal Mail to get it sent on time. £17 it cost. Took 5 days for it to arrive. I'd have got that same parcel away
with Hermes a whole tenner cheaper, with three re-delivery attempts and a signature obtained. I speak as I find and I find
the whole Royal Mail parcel sending experience trying from start to finish tbh, then they totally rinse you at the end.
Plus I can drop Hermes parcels as late as 11pm 7 days a week at my local CO-OP which of course excuses me having
to queue for 20 minutes plus with all the claimants and coffin dodgers in a place where I honestly believe they go out of their
way to serve people as slowly as possible.
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Currently enjoying products from Ford, Mazda and Yamaha
Ste wrote: Avatars are fine, it's signatures that need turning off.

[Courier265]

AH, cnuthead delivery service Hermes... Knock on door and run.. bunch of amateurs.
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CBF500 - 2 x Inazuma 250

[andyscooter]

bloke who works with me worked for them for three years

6 days a week and some days made about a fiver on top of fuel

if you don't answer the door they don't get paid
if they deliver all the parcels in the cage and there is over 200 in one day they only get half pay
drivers get money taken away from them if a parcel is missing
even if it wasn't drivers faault
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gilera runner vxr200 (chavped)
if its spelt wrong its my fat fingers and daft auto correct on my tablet

[doggone]

Their tracking is misleading it will often say out for delivery when all they did was give a pile to a local driver.
They seem to have a lot of drivers just using their own van or car for the final drop off, and if you have a good one and/or someone you know it works quite well, at lest round here.
They are no worse than others such as Yodel or UK Mail both have had their *moments* here, DPD and ParcelForce are not much if at all better.

[wr6133]

Their business model is shite (well for the driver not for Hermes corporate).

C&D driver is self employed, either own van or leased off Hermes (so more £££ for corporate).

Driver is paid on deliveries made. There is a system in place to penalise the driver too.

Driver won't get paid if premium freight is failed (pre 0900, pre 1200, etc). This fucks people right up because it means routes can't be planned for time/fuel efficiency. You may have to hoof it back and for the length of an area just for the first few parcels.

There is no check in place on total freight. So for example if a driver can realistically do 100 drops a day in his area, if he gets 300 pieces of freight that day he is fucked.

Driver has 200 pieces of freight left at the days end..... he has to store that somewhere and deliver it the next day on top of the new freight that will come down.

Hermes have taken the hub and spoke model used by pallet networks but instead of the end of each spoke being a haulage firm it's self employed couriers. The only winner is Hermes who make money hand over fist for basic trunking and hub operations. The drivers are nothing more than slaves.

[grr666]

I'm pretty sure working for them isn't compulsory If it's that bad, plenty of other places where work of a similar
pay grade is available. Or there's always college/nightschool to better oneself and retrain into a more lucrative field.
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Currently enjoying products from Ford, Mazda and Yamaha
Ste wrote: Avatars are fine, it's signatures that need turning off.

[doggone]

[wr6133]

[Baffler186]

My mate's brother drove for them for a few days, he's not very bright and doesn't listen to anyone. This goes to show what their recruiting and supervision practices are like. After 3 days he'd delivered about 5 parcels and promptly dumped the van back at the depot.
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Current: 2009 SV650 S, 1990 Kawasaki GT550
Previous: 2009 CBF125, 1998 GSF600, 2004 FZ6 Fazer, 1978 CB400a Hondamatic

[sickpup]

[Ste]

Collection and delivery, I assume.

If a shop says they use Hermes for delivery then I find somewhere else to buy from. However I'm more than happy to use them when I'm selling stuff as their prices are the cheapest and I can drop parcels off at a shop that's three minutes walk from my house.

But I don't trust them with things that are breakable.

[chris-red]

I haven;t had many problems with hermes/yodel or any of the ones that are meant to be shit. The only one I will well avoid is Parcel Force. They have a success rate of less than 50% for me.
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Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

[doggone]

[wr6133]

[sickpup]

[bhinso]

Hermes =

Herpes =

[wr6133]

[grr666]

They charge just 60p (less than the cost of a 1st class stamp) to collect an item over and above the ordinary cost of
sending your package. When you consider it costs 40p to park the car in town (Because although there are free spaces,
they are only free for 30 minutes and it's the glacial pace of Post Office Counters we're talking about here...) Plus fuel
of course and then there's the small matter of 40 minutes of your time lost standing there wishing you could have your
brain removed whilst avoiding eye contact with the assorted dribblers in the queue. Before eventually and finally being
ruthlessly interrogated by a nazi with fucking acrylic letterbox template. Then charged a kings ransom to send the
fartarse little item you've endured all this bullshite for. Which by then you'll gladly pay just so you can get outside again
away from the stench of lavender, union involvement and general disappointment. 60p well spent I'd say.
____________________
Currently enjoying products from Ford, Mazda and Yamaha
Ste wrote: Avatars are fine, it's signatures that need turning off.

[BTTD]