Ducati Glasgow Fiasco

[Murcuseo]

I'll try to keep this short as it's been ongoing for over a year but ultimately what I'd say is..

DON'T BUY A BIKE FROM DUCATI GLASGOW!

I bought a second hand bike(Suzuki) from them back in October of 2017. 14 plate with 5000 miles on it. It came with a 12 month warranty.

Stuck it in a container over the winter, usual story of crap weather and salty roads(Scotland, obviously). Got it back out in March/April to make the most of a couple of sunny days. Noticed there was a problem with the gearbox and took it back to Ducati. They played it off and said it was the quick shifter and claimed to have repaired and adjusted it. Said everything was sorted.

The issue still continued over the summer. I'd contacted them a number of times and spoken to them about it but they said all would be fine.

End of the season comes around and the gearbox bottled it. I took it back to them again as 6th no longer existed. The bike was still under warranty so I assumed they would help me out.

I was wrong.

They held the job to ransom initially due to a worn rear tyre(ironically they let me road test it with a worn tyre) so I had to pay for that to get it road tested. £200 down already.

I then got a phone call the next day saying the gearbox was indeed done in and it was going to cost over £3000 to repair(for a 3rd and 4th gear selector).
I laughed(as this was grossly over charging) and asked if the warranty was going to cover it, to which he replied "only the first £500". I laughed again!

After some back and forth and me getting extremely pissed off about the whole thing the numpty on the other end of the phone told me they weren't willing to help and I was on my own.

Ultimately I took the bike to Stuart Young Tuning and he sorted it for £1800 and chucked in a free service a month later just to make sure it was running well. Can't recommend him highly enough.

After going to the ombudsmen I ended up speaking with the manager at Ducati Glasgow who spent a good 30 minutes rattling on and proceeded to blame the whole thing on a member of staff who isn't there anymore and told me I was "pissing in to the wind" with the ombudsmen. He also claimed he would speak to his 'partner' and see if they could help me out. Didn't hear back from him.

The whole thing was an absolutely farce and I wouldn't recommend them to anyone. Even if you're planning on buying a new Ducati from them I'd go elsewhere. Terrible customer service!

I also understand that shit happens(regarding the gearbox) but their handling of the matter was amateurish and money hungry.

Lesson learned for me!
____________________
Be Good, Get Good or Give Up
CBT - 28/08/2012 Theory - [x] Mod 1 - [x] Mod 2 - [x]

[Kawasaki Jimbo]

[Hetzer]

So the gearbox shat itself with only 5k miles or so on it. Why weren't Ducati brought into the mix?
____________________
"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[Murcuseo]

[Ste]

When are you taking them to court?

[Hetzer]

In my decades of experience, Ducati have only ever been known for producing turds. You can't polish one but Ducati have made an art of rolling them in glitter.
____________________
"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[Murcuseo]

[Murcuseo]

[Ste]

It would cost you a grand total of £105 to use moneyclaim.gov.uk for a claim that's between £1,500 and £3,000 so there's no reason for the mess to have dragged out for 18 months.

[Murcuseo]

[Monkeypony]

[MCN]

[MarJay]

I think you made a mistake by putting the bike away for the winter. Also aftermarket quickshifters are well known to screw over boxes that aren't designed from the outset to be used with them.

If you had have gone back within 6 months you might have been OK, because it's down to the dealer to prove that the fault did not exist before you received the bike...

Naming and shaming isn't really good practice by the way. I'm not saying none of this is their fault, but it sounds like a lot of it was exacerbated by you buying a bike and then putting it to one side for a period of time, because you didn't find out that the bike was faulty.
____________________
British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

[Ste]

Sales of Goods Act 1979 was replaced in 2015 by the Consumer Rights Act.

Money Claim Online is simpler than normal court proceedings. Nether you nor they will need a solicitor. Whether they use one or not is another matter.

"If you continue to ride it then you are in effect accepting it's condition as fit (Legally) " It's been fixed.

In Scotchland you've got five years to take them to court under the Consumer Rights Act but as MarJay says, if you do it within the first six months of ownership then it's more straight forward than after that point.

You do not have to inform the dealer that you're taking legal advice.

You need to do things in writing rather than on the phone. You need to give the dealer one opportunity to fix it before taking to court or doing Money Claim Online. It's going to be made more complicated by the fact you've had the repair done somewhere else but that's something to worry about later.

I hope the quick shifter was on the bike when you bought it.

[kgm]

To be fair I've two friends with Ducatis from them, a Diavel and a Multistrada. Both love riding the bikes but have had several issues that have been expensive to fix. Both are sick of the dealer and the waiting times for simple parts have been mad. Enough to put me off buying from them.

[MCN]

[kgm]

[Murcuseo]

[MarJay]

[Hetzer]

[Ste]

Shitty dealers deserve bad publicity.

[Murcuseo]