Vodafone problem

[King29]

My nephew recently had his birthday, his mother (my sister) was widowed last year and has 2 jobs on the go to keep the family going. Jack wanted a new phone, as my sister couldn't afford the one he wanted (he's just turned 14) and is choosy as hell. I got him one on contract, Huawei P Smart 2019 model. Unlimited calls and texts and 5GB data. £21 a month. He's my nephew, it's a small amount of money, everyone's happy.

However.

I asked to block premium contact as Jack is 14, added a £10 call limit, incase he needed to call the odd 0845 number, the biggest the bill could have been was £31 a month. No sweat, he helps around the house, good kid, no problem. Vodafone send me a text/email saying they have shut off Premium number calling as they can't legally bill me any more?


So I panic. Thinking WTF? log on and he's ran up the best part of £1600 in 3 weeks calling naughty numbers.

https://i.imgur.com/ONGuxZ6.jpg
https://i.imgur.com/Zj6KXWb.jpg

I can afford to pay the bill, that's not the point. Jack isn't old enough to call those numbers legally, to talk about filthy stuff you need to be 18. Surely the woman talking to him is going to realise he is not 18? also I asked Vodafone to block these numbers and premium services and have a £10 buffer. Where do I stand legally? can I fight this? Jack realises there is a difference between unlimited calling and premium rate now.

Anyone any suggestions?

[owl]

[King29]

Nothing written. I can only assume that because my credit score is really good, they have given me a limit to reflect that. It was a verbal conversation with the salesman in the Vodafone shop.

[owl]

Was there any confirmation or notes, you could ask them to check on the account? You could also argue you set the £10 limit in conjunction with the block if you have any confirmation of that.

Doesn't help you now but I always voice record any interactions I have with providers when doing anything account related, letting them know that I am, mostly because I'm paranoid, but also to prevent shit like this.
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Observation is the greatest source of wisdom.

[King29]

Thanks, I'm off into the shop later today to have it out with the salesman.

[iooi]

I would have thought that the contract would have stated the blocks and also the credit limit 02 does.
Where they aware of the age of the user? Or did you just take it out so that they took it it was a phone for you?

Who has access to the vodafone online acc? If it is the lad, has he deleted the spend cap.

I think you would be better speaking to Vodafone about this, rather than in store. As I think all he will do is pass you onto them.

Given the £10 limit I would argue the point on the cost and if they do not waive the bill. Raise a complaint.

[The Shaggy D.A.]

Pay the bill, take Jack to the docks and have him earn the £1600 back.
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[Easy-X]

Who did you ask for the spending cap? The guys in the shop or Vodafone customer services? If it's the former you'll need to see if anything was written down on the original sales order (you do have all the paperwork?) For the latter you'd have to give them the date you made the request "all calls are logged for training" etc.
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[Minty]

[-]

Would your average 14 year old really not understand about premium rate numbers when calling sex lines? Is the call cost not clearly displayed then?
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[Minty]

Vodafone warn you when you call or text a premium rate number via a pop up.
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My fingers smell of your mum.

[owl]

Classic Jack
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Observation is the greatest source of wisdom.

[MCN]

[King29]

[Easy-X]

[c_dug]

[MCN]

[Ste]

[King29]

[P.]

I refuse to believe any of this.

Also, stop feeding your kids the 'nice card.'
Cunts got a PS4 and Xbox and you bend over to give him a phone.

Of course... this could all be BS. No one other than Divvy has this much drama llama.

If its true, kids got fucking weak parents and will probably have his future home bought by you. Grow some balls

[King29]

No it's all legit Paddy. To be fair he had an Xbox 360 and I bought him a PS4 when his dad died (cancer) last year.

He's my nephew, my sister is his mum. The daughter is the spoilt one, she has a pony.

[-]

So his mum can’t afford a £20 pcm phone contract, but can afford a horse?

Wow!
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Jaguar S Type 3.0 V6 Sport R, VW Transporter T5 GP LWB Shuttle 140ps DSG.

[P.]

[-]

It’s hard to know which is the most expensive hobby, premium rate wank lines or horses. Maybe the lad was just trying to even up his hobby to the cost of his sisters hobby?
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Jaguar S Type 3.0 V6 Sport R, VW Transporter T5 GP LWB Shuttle 140ps DSG.

[dynax]

It's hard to believe people use chat lines anymore, with so much free porn content available online, you can virtually type anything into a search engine, and something porn related will show up, unless you have very strict filters in use, but even then some will get through
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