VOXI mobile network provider

[Lord Percy]

I'm creating this post purely in the hope that it'll add to the plethora of rage reviews aimed at this rubbish company. I want the top results on google to be entirely negative reviews and complaints.

So...

• I got a cheap 1-month rolling contract with VOXI (a subsidiary of Vodafone). All okay.
  
• I then upgraded to the unlimited data version of the plan. £30 a month.
  
• On the day of the upgrade, VOXI took money from my bank account, but instead of implementing the upgrade they... disconnected my account and deleted me from the system??!
  
• Customer service are utterly useless. It's all via Facebook Messenger, where every reply takes anything from 30 minutes to 10 hours, and comes from a different person each time.
  
• Customer service say they want to help but can't because my account has been deactivated, so they have to wait for the "technical team" to fix it. (Last I checked, account issues are not technical, it's merely a few clicks of a button).
  
• Told me the fix would take 24-48 hours (why???). It's now been 6 days and still no fix, no updates, no help whatsoever. So I told them to sod it, just close my account and refund me my 30 quid.
  
• "Sorry we can't offer you a refund because your most recent payment was in January and you used all of your service for that month."
  
• Incorrect, my most recent payment was last week, February, on the day my account was deactivated instead of upgraded.
  
• "Okay, you'll need to go to a Vodafone outlet with your bank statement to prove that money was taken from your account. They'll verify it and clear a refund request that we can then go ahead with."
  
• So I go to a Vodafone outlet.
  
• "Sorry, we can't find you on the system because your account must have been deactivated."
  

At this point I don't even know what's going to happen next. Judging by other reviews of this absolute mess of a company, I have a feeling I'll be waiting forever for the problem to be sorted. The fact that they can't just bring up my account (whether deactivated or not) on a screen and fix it is beyond me.

I've switched to Three now, and will never, ever recommend VOXI (or Vodafone for that matter) to anyone ever again. I hope the company spirals into burning oblivion.

[Fisty]

They have been great with me, no complaints here.
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Quietly and consistently taking the piss.
TL1000R | Hayabusa | ZXR400 | TL1000S | Bandit 400 V
Fatter and faster than Fret

[P.]

Could just have used a real internet line. £9 a month for ADSL. Cheap as fuck, clearly aren't a massive gamer so latency is a non-issue.

[Riejufixing]

[Lord Percy]

[Lord Percy]

[Sister Sledge]

Can you not speak to your bank and explain the provider are criminals and have the payment returned that way? Add a payment block on them too in case they try to take more money (despite the account not existing).

It does sound like something created cheaply but without a single thought given to loopholes and problems. The last thing I would want to be doing with a company is discussing accounts on a social platform.
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CCM 404 DS

[P.]

[Shaft]

https://www.superdrugmobile.com/our-plan/Unlimited-Plan
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Things get better with age; I'm close to being magnificent........
20 RE Interceptor, 83 Z1100A3, 83 GS650 Katana
WooHoo, I'm a Man Point Millionaire! https://www.bikechatforums.com/viewtopic.php?t=234035

[Lord Percy]

[Lord Percy]

[Fisty]

[Easy-X]

I've been with Vodafone... feck... I can't remember how long, over 10 years at least. About 3 years ago they upgraded all their CRM systems and they've not been the same since

Luckily I still pay by invoice so any time the bill get's royally fucked up I just have to complain and say I'm not paying till they sort it. Feck all chance if they've already pulled the money by DD.
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Royal Enfield Continental GT 535, Husqvarna Vitpilen 401, Yamaha XSR700, Honda Rebel, Yamaha DT175, Suzuki SV650 (loan) Fazer 600, Keeway Superlight 125, 50cc turd scooter

[P.]

[redeem ouzzer]

[Lord Percy]

[Ste]

Blau.

When you're shaving, send photos to him.

[King29]

I thought you had to be 25 or under to have Voxi?

[Jewlio Rides Again LLB]

[Lord Percy]