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Riejufixing |
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Riejufixing World Chat Champion
Joined: 24 Jun 2018 Karma :
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Posted: 13:20 - 22 Jul 2020 Post subject: Batteries (or other things) and guarantees. |
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Moved from "The Workshop". About cheap batteries with longer guarantees and expensive things with short ones.:
Riejufixing wrote: | Manufacturers go to a great deal of trouble testing their products to calculate optimal limits for warranty policies to minimize warranty costs, and to maintain consumer confidence in buying their products.
I've just called Tayna, and had a chat to a helpful chap there, who saud that if a fault is detected within 6 months, they will collect the battery for examination, but if it's over 6 months, the consumer will have to return it for examination, and if a fault such as low CCA, a voltage drop on a cell, or whatever (but not physical damage, sulphation, ...) is found, a new battery will be dispatched and Tayna claim their money back from the manufacturer (I did not ask about postage cost if the fault was found after 6 months but before the end of the guarantee; I assume it would be refunded). I specifically asked about an expensive brand having half the guarantee period of an extremely cheap one, and he said "they don't have a lot coming back, they all last longer than the guarantee".
So there's a bit of a dilemma.
Battery A and battery B have the same specifications.
Battery A costs 1/4 of the cost of battery B.
Battery A has twice the guarantee of battery B.
Why shoud the consumer consider buying battery B? Because of the B's name? If battery B is a superior option, and really does last longer, why doesn't the company offer a much longer guarantee than battery A's, to improve sales?
Robby wrote: | I don't know about you, but I buy batteries based on brand reputation. A no-name battery could claim a 5 year warranty, I still wouldn't buy it because:
1. I don't trust them to actually honour the warranty.
2. A battery failing is a massive ballache. I have all of the costs/time outside of the battery itself to consider - getting me and the bike home, diagnosing the problem, removing the battery, having the bike off the road until I have a decent battery.
It isn't really worth saving £30 every 5 years if I don't trust the bike to work. |
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1) The warranty is provided by Tayna in this case, not the manufacturer.
2) But the likelihood is that it will not fail, as Tayna's man said. |
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wr6133 |
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wr6133 World Chat Champion
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Polarbear |
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Polarbear Super Spammer
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Riejufixing |
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Riejufixing World Chat Champion
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Posted: 14:40 - 22 Jul 2020 Post subject: |
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wr6133 wrote: | Now I suspect the reason Tayna will give them such a long warranty is 2 fold (purely conjecture).
First not many people bother to claim, it's hassle, takes time and the battery was cheap. I never made a warranty claim on a dead cheap battery, I needed the bike running so bought new ones on next day delivery and just chucked the old ones. False economy I know but at the time I was skint and the cost of a posh battery was too much.
Second the margins on these things is probably big, You can see on domestic Taobao how cheap a battery is in China. Buying them by the container with some branding applied is probably measured in peanuts. So if my first part is correct, then the low number of actual returns (that they actually honour) are probably not even a drop in the money they are making.
Nowdays with the exception of 1 Dynavolt all I use are Motobatt. I started doing this before the bikes got an indoor home and I never had a dead battery over winter. One thing is certain though at the price I pay for a motobatt, if it fails within warranty I definitely will be making a warranty claim.
So maybe the shorter warranty is because of the % fails the premium batteries get a higher % of actual returns, probably from people harder to fob off? |
Hm, possibly people don't claim, true. However, if I have a failure, I tend to buy a new thing straight away, then deal with the return, instead of throwing the thing away, which seems sensible, as I am tight.
"You can see on domestic Taobao how cheap a battery is in China"? No speaka da lingo, got a link? That would be interesting!
Returns cost the vendor money, which again is a reason I'm reasonably confident about buying a cheaper equivalent if the guarantees are the same too. Again, this is being "economical".
It's worth noting that both Yuasa and Motobatt are also made in China. |
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Riejufixing |
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Riejufixing World Chat Champion
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wr6133 |
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wr6133 World Chat Champion
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Riejufixing |
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Riejufixing World Chat Champion
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colink98 |
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Riejufixing |
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Riejufixing World Chat Champion
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Robby |
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Kawasaki Jimbo |
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Riejufixing |
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Riejufixing World Chat Champion
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Riejufixing |
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Riejufixing World Chat Champion
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Robby |
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Robby Dirty Old Man
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Posted: 22:34 - 23 Jul 2020 Post subject: |
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Riejufixing wrote: |
But why do firms e.g. those valued by robbies give such a short guarantee, when if they were better than others, they could give a longer one and increase customer's positive preception? The road is littered with firms that trade on reputation, but then start to produce shte.
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Those firms built a good reputation over the years by providing a good product. They are already on top of a fairly small market, and don't need to offer more guarantee. Case in point, when someone asks what battery to buy on BCF there are always recommendations for Yuasa and Motobatt.
When they start producing shite, their reputation will fall apart in no time. There were a few reports of dodgy motobatt batteries a few years ago, don't know if they were a bad batch or fakes. For a while, loads of threads said to avoid motobatt.
Motorcycle batteries are a small market. the buyers include a high proportion of enthusiasts who are on forums, in clubs, or read the magazines and MCN. People ask for recommendations for parts, or read about good parts and remember when they're buying. Brand reputation matters. |
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t121anf |
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t121anf World Chat Champion
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Old Thread Alert!
The last post was made 3 years, 276 days ago. Instead of replying here, would creating a new thread be more useful? |
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