Ebay dispute, buyer bought wrong item, now demands refund

[rpsmith79]

So, i sold a 3D Space Mouse on eBay a few weeks ago, that i used to use for 3D CAD on a Windows based PC, all works fine, i even double checked it and charged it up before shipping

Fast forward 2 weeks, buyer sends me a message saying that it doesn't work with Blender (what ever the hell Blender is) on his MAC, i told him to contact the manufacturer for the required drivers (which do exist in MAC format), but the buyer still tells me it does not work in Blender, so has now put in a dispute that the mouse does not work

Where do i stand here, the mouse does work, but the buyer clearly did not check before buying that it would work for his specific application, i can't see how that is my fault and why i should have to issue a refund

Discuss......
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Current Bike: Honda CG125 ES4 // Honda CB600FS Hornet // Triumph Street Triple R

[Riejufixing]

I don't know about the ins and outs of eBay, but I'd say if he refunds your postage and returns it in good condition, that would be fair, as it was his mistake. I doubt logic and decency tun through eBay transactions, though.

[rpsmith79]

[blurredman]

e-Bay pretty much also sides with the buyer..
However, whether it's a robot or a real persons 'judging the case' I would love to know - They must have many thousands of transaction disputes a day.
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CBT: 12/06/10, Theory: 22/09/10, Module 1: 09/11/10, Module 2: 19/01/11
Past: 1991 Honda CG125BR-J, 1992 (1980) Honda XL125S, 1996 Kawasaki GPZ500S.
Current: 1981 Honda CX500B - 91k, 1987 MZ ETZ250 (bored to 295cc) - 38k, 1990 MZ ETZ251 - 49k, 1979 Suzuki TS185ER - 9k, 1973 MZ ES250/2 - 17k.

[P.]

Is it the 3Dconnexion one?

If so, I don't they got that working on the later OS, only the no longer supported aids MacOS

His fault, agreed, I tend to accept stuff back and eBay does side with the purchaser, otherwise people like Bodytard would be upset.

[rpsmith79]

[Skudd]

Obviously you aren't woke, It's 2020 and you are at fault for something if someone is offended or just doesn't like something.

Pay up double so that the buyer can seek comfort telling everybody how he beat the system.
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Famous last words of Humpty Dumpty. " Stop pushing me "
Petty Anarchists look at "1984".............. The Visionary looks at "Animal Farm".

[Easy-X]

Pretty easy to find info on this mouse:

https://forum.3dconnexion.com/viewtopic.php?f=23&t=1497

Do you recall what sort of returns policy you specified when you sold the item? i.e. "returns accepted - buyer pays postage"
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[Ste]

Dear buyer,

I am not familiar with Blender or its hardware requirements.

The [name of mouse] is in full working order, I even double checked it and charged it up before shipping

I am unable to offer support for how to setup or use Blender.

Your sincerely,

Bertie

[Bhud]

As others have said, I think it's a dead cert that Ebay will side with the buyer.

I think it's a bad policy when it comes to things like computer parts, where the buyer might be a bit too shrewd for their own good. He might have read on a forum that it works in Blender on Mac, and then read elsewhere that it doesn't. So, what has he to lose by trying it out for free, having it delivered to him for free, and returning it for free if it doesn't work? Sort of like the guy on the train carriage who's caught out without a ticket. Always the one that's most respectably dressed. As an example, a buyer pulled this one on me once, and got a free desktop tower enclosure, on the basis that I didn't include a couple of inner fittings (she hadn't read the description or seen the pics). So I lost out.

I think it's a good policy when it comes to things like bike parts, where the buyer might be an enthusiast who isn't quite shrewd enough for their own good, and the seller sees him coming. For example, I bought a couple of cams recently. The ones pictured weren't the ones I received (in short, there are 2 versions of the performance grind, and one of them needs different pistons). He sent me ones that would have destroyed my engine if I'd installed them. Honest mistake, perhaps. But I am suspicious that a shrewd guy on Facebook somehow immediately got the right cams after I was sent the wrong ones. Nevertheless, the seller was rightly made to shell out for posting the wrong ones to me, knowingly or not. The seller lost out on postage costs, as was right.

I wouldn't say that you always get bad sellers and good buyers when you're dealing in dirty, greasy bike parts and, conversely, bad buyers and good sellers when you're dealing with computer parts. But I think there is something there.

[Ste]

Add the person to your blocked bidders list.

https://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

[rpsmith79]

Indeed, i did not say anything about it working with Mac or Blender, but somehow the item is "not as described" and therefore eBay have sided with the buyer

I am at least trying toi get the buyer to pay return postage, otherwise i will be out of pocket through no fault of my own, grrrrrr
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Current Bike: Honda CG125 ES4 // Honda CB600FS Hornet // Triumph Street Triple R

[NJD]

You can appeal:

https://www.ebay.co.uk/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id=4039

I've not read the particulars here, but gather you've sold something to a donkey that didn't research if it was what they needed and now baw when it doesn't.

Long story short it helps to write responses in a clear factual manor stating reason for refusal of return and getting all lawyer like in the process. Keeping contact to a minimum is something I practice. If buyers aren't satisfied after the initial response I let eBay step in after a few days and go with whatever they decide.

If you decide not to appeal and sell the item again make sure it says in the description the systems it isn't compatible with or doesn't work on that the initial buyer had tried. "Any questions please ask," may also help.

Inspect part before appeal to see if is in condition you posted it, and works upon return.

Wiggle room. eBay is full of dummies. Its annoying when it happens the first time, but dealing with them afterwards becomes easier.
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[rpsmith79]

[A100man]

I bought a bottom bracket for a push bike recently - turned out to be the wrong thread size - the ad stated somewhere English thread but elsewhere 70mm (Italian size)..

Anyway in spite of ambiguity in the advert seller stuck to his guns which was fair enough. I flogged it on for a few quid more than I paid.. No biggy.

Could be buyer trying it on to get a partial refund - so tell them to fuck off.
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[rpsmith79]

[UnknownStuntm...]

Please tell me you didn't miss the opportunity to get some well placed typos in the replies to him. 'Blender' is begging for it.