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MCE Insurance Being Difficult about Payout?

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WalkerLena
L Plate Warrior



Joined: 18 Jan 2021
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PostPosted: 12:39 - 18 Jan 2021    Post subject: MCE Insurance Being Difficult about Payout? Reply with quote

Had a write-off due to theft and they won't refund the remaining months of my insurance premium because they say that's their policy although I cannot see it in my documents anywhere.

Also, when valuing the bike, they say they don't take into account location - I live in London so it's going to be more costly to replace than other areas. They also say it's irrelevant the bike still had a warranty when doing the valuation.VidMate Mobdro


Do I have any ground to contest?


Last edited by WalkerLena on 07:38 - 19 Jan 2021; edited 1 time in total
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MarJay
But it's British!



Joined: 15 Sep 2003
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PostPosted: 12:50 - 18 Jan 2021    Post subject: Reply with quote

Umm...

Ok how do I explain this. If you bought a loaf of bread, and ate the bread, would you have any grounds for a refund because you no longer have a loaf of bread? No.

This is the same with insurance. The premium is what covers the risk of theft or damage to the vehicle. The whole premium, not a part of it. It's also worth noting that when you pay monthly, you're not paying for a month of insurance at a time, you're paying for the premium up front but then taking out a loan to repay it over 12 months. This means if you pay monthly and your bike gets stolen you have to keep paying afterwards. It sucks, but it's how it works.

With regard to the value of the bike, find adverts for bikes of similar age, mileage and condition, and send them over to the claims person. This is the only way to get them to budge on value. If you think that the warranty adds value to the bike, find sales ads on biketrader, ebay, wherever and demonstrate that to MCE.

Don't get me wrong, I can't stand MCE and they have caused me loads of hassle over the years, but how they are behaving is how any insurance company behaves in this situation, and they aren't being especially bad in this case.
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xX-Alex-Xx
World Chat Champion



Joined: 12 Sep 2019
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PostPosted: 13:21 - 18 Jan 2021    Post subject: Reply with quote

I assume you pay for it monthly? If so, as mentioned, just because you decided to spread the cost of it over the year instead of paying it all up front doesn't mean they owe you a refund.

You're not paying the insurance month-to-month, you're paying for a YEARLY policy, and taking out what's essentially a loan to spread the cost of it over the year.

As much as insurance companies are right tw@s, MCE are right to not give you a refund.
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Riejufixing
World Chat Champion



Joined: 24 Jun 2018
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PostPosted: 13:28 - 18 Jan 2021    Post subject: Re: MCE Insurance Being Difficult about Payout? Reply with quote

WalkerLena wrote:
Had a write-off due to theft and they won't refund the remaining months of my insurance premium because they say that's their policy although I cannot see it in my documents anywhere

If you can't see it in your documents, which are your contract with them, ask them where it is stated and if it is turns out not to be in your contract with them, how come they are applying it.
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spongefinger
Renault 5 Driver



Joined: 18 Jul 2020
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PostPosted: 13:54 - 18 Jan 2021    Post subject: Re: MCE Insurance Being Difficult about Payout? Reply with quote

WalkerLena wrote:
Had a write-off due to theft and they won't refund the remaining months of my insurance premium because they say that's their policy although I cannot see it in my documents anywhere.

Also, when valuing the bike, they say they don't take into account location - I live in London so it's going to be more costly to replace than other areas. They also say it's irrelevant the bike still had a warranty when doing the valuation.

Do I have any ground to contest?


I bet they took location into account when they gave you the quote !

I guess from thier point of view if you were buying a new bike and you could get it £500 quid cheaper a hour away you would probably make that trip ?
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arry
Super Spammer



Joined: 03 Jan 2009
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PostPosted: 14:16 - 18 Jan 2021    Post subject: Re: MCE Insurance Being Difficult about Payout? Reply with quote

WalkerLena wrote:
Had a write-off due to theft and they won't refund the remaining months of my insurance premium because they say that's their policy although I cannot see it in my documents anywhere.


It'll be in the documents. Policy is often cancellable with no return of premium for any unexpired period when the policy has been subject to a total loss claim.

Quote:
Also, when valuing the bike, they say they don't take into account location - I live in London so it's going to be more costly to replace than other areas. They also say it's irrelevant the bike still had a warranty when doing the valuation.


Need more detail.

You can't just say it's more expensive to buy a bike in London than it is in Manchester, for example. And even if it is, most places deliver bikes all over the country for about a ton these days so just buy one from Wales if it takes your fancy.

As for the warranty that will depend - if we're talking about a new bike that's still within its manufacturer's warranty then when you buy another one of the same age it'll be, you guessed it, still within the manufacturer's warranty. If you're talking about an implied warranty by dealership following sale then - guess what - when you buy another one from a dealer....

Quote:
Do I have any ground to contest?


Probably not TBH. It sounds like you're just disappointed because you expected more than you're due.
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Weisse Schlange
Spanner Monkey



Joined: 09 Nov 2020
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PostPosted: 14:34 - 18 Jan 2021    Post subject: Reply with quote

Every bike policy I have ever had in around 35 yrs of riding states that the remainder is non refundable in the event of a total loss claim.

Can you imagine it, Insurance rats pay out 7k for a bike and biker wants his £90 back for the remaining months.

Never gonna fly dude.

Edit just read the bit where you want more for your bike cause yer a Londoner.

How can I put this ? hahahahahahahahahahahahahaha
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Jmoan
Could Be A Chat Bot



Joined: 18 Nov 2015
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PostPosted: 18:04 - 18 Jan 2021    Post subject: Reply with quote

xX-Alex-Xx wrote:
I assume you pay for it monthly? If so, as mentioned, just because you decided to spread the cost of it over the year instead of paying it all up front doesn't mean they owe you a refund.

You're not paying the insurance month-to-month, you're paying for a YEARLY policy, and taking out what's essentially a loan to spread the cost of it over the year.

As much as insurance companies are right tw@s, MCE are right to not give you a refund.


It is a good question where does it say that?

The monthly payment option is misleading. It makes people think it's pay as you go.
Other questions when getting a quote for insurance do the same.
They ask what the value of the bike is but that isn't what they pay out.


Quote:

Also, when valuing the bike, they say they don't take into account location


I bet they took it into account when giving you a quote.
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arry
Super Spammer



Joined: 03 Jan 2009
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PostPosted: 08:46 - 19 Jan 2021    Post subject: Reply with quote

Jmoan wrote:
The monthly payment option is misleading. It makes people think it's pay as you go.


Not being funny, but anyone that genuinely gets to that in their head when sent the plethora of paperwork that comes with a finance agreement is either not right in the head enough they shouldn't be riding a motorcycle or, as per usual, just doesn't bother reading it.

And that always surprises me - the amount of beef people give about the cost of their insurance and yet they'll spare not the half hour to even read through what they're throwing money at.

Jmoan wrote:
Other questions when getting a quote for insurance do the same.
They ask what the value of the bike is but that isn't what they pay out.


It is sometimes, actually. Sometimes (especially with MCE) it's the maximum amount they'll pay out even if they deem your bike to be worth more because that's a condition of the policy.

If they deem your bike to be worth less then you have every opportunity to prove to them that their decision is wrong and this right is expressly set out in the valuation / offer letter.

Valuation disputes happen a LOT less than you'd expect in the real world. This is going back about ~6 years when I had access to motor data but it was something like 90% acceptance of first offer and in the 10% where dispute was raised, circa 20% of those cases were subsequently increased. It's not a case of massively / wildly out. Caveat, that does vary somewhat for more specialist, rarer vehicles / modified et al because of the nature of the beast - replacement for a similar age/condition/specification vehicle isn't always easy.

Of course you can't overvalue the bike by 50% and expect to receive a proportionately increased payment - and you should be thankful for that; if it were allowed then that little get rich quick scheme would happily knock up the cost of your policy Wink


Jmoan wrote:
I bet they took it into account when giving you a quote.


Laughing Rolling Eyes
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P.addy
Formerly known as
P.



Joined: 14 Feb 2008
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PostPosted: 13:23 - 19 Jan 2021    Post subject: Reply with quote

Jmoan wrote:
The monthly payment option is misleading. It makes people think it's pay as you go..


idiots maybe.
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SirFallalot
Trackday Trickster



Joined: 25 Oct 2018
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PostPosted: 23:03 - 20 Jan 2021    Post subject: Reply with quote

MarJay wrote:
Umm...

Ok how do I explain this. If you bought a loaf of bread, and ate the bread, would you have any grounds for a refund because you no longer have a loaf of bread? No.


This is great Mr. Green
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