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xX-Alex-Xx
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PostPosted: 21:43 - 27 Jun 2021    Post subject: Insurance companies wonder why no-one likes em? Reply with quote

Time to do the yearly renewal on my insurance. Company I'm with wants to up my price from £160 to £180 quid a year because another year of NCD must mean I'm 15% more likely to claim??

Go online to a comparison site and THE SAME company comes back with the cheapest quote for £110 and change.

Middle Finger Middle Finger Middle Finger Middle Finger That - I'm switching companies just on principle. Of course you have to phone to cancel so it'll be interesting to see what they come back with for a "we'll try and match it" price, even though it's their own price in the first place.
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Bhud
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PostPosted: 21:55 - 27 Jun 2021    Post subject: Reply with quote

Here's roughly how it is for me:

I get the reminder email from the insurance company, urging me to renew now, telling me the price will be £xxx. I write a reply saying please do not renew (just to cover my back). I receive an auto-reply saying they will reply to me soon (they never do). They send me an identical reminder email urging me to renew now, telling me the price will be £xxx. I call them up and tell them I don't want to renew. Oh, wait one moment sir, do you still have the bike.

Here's the key to avoid being passed around the call centre for an hour: tell them you got rid of the bike, you no longer have it and you want the policy to expire. They ask if you're replacing it. I say, no, I'm done with motorbikes, and can you please confirm by email that you will not renew. They say, sure.

They send the email confirmation that they will not renew, and follow it up with another reminder letter to renew my insurance... Hahaha. I ignore that, then I go to Gocompare and Comparethemarket. Enter my details again, and nothing has changed. Lo and behold, I get a cheaper quote, from the same company.

Laughing I've got them figured out.
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Ste
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PostPosted: 21:58 - 27 Jun 2021    Post subject: Re: Insurance companies wonder why no-one likes em? Reply with quote

xX-Alex-Xx wrote:
Go online to a comparison site and THE SAME company comes back with the cheapest quote for £110 and change.

Don't worry, as of next year they won't be allowed to offer cheaper prices to new customers than they offer to existing customers.

"under new rules from the FCA, which take force from 1 January 2022, insurers must:

Offer renewing customers the same price as new customers. So you shouldn't pay any more when renewing than someone with a similar risk profile who's taking out a new policy. Importantly though, renewing customers only have to be offered the same price as new customers who use the same 'channel', such as a comparison site. So if you took out a policy via a comparison site, when you renew the insurer should treat you the same as someone taking out a new policy via that same comparison site.

What this means is that the price for new and existing customers who come via one comparison site may differ to the price for those who come via another comparison site - what's key is the route you use to take out a policy. Price hikes at renewal will continue to be allowed so long as they're reflected in new prices too."

https://www.moneysavingexpert.com/news/2021/05/-insurers-banned-charging-existing-customers-more--new--loyalty-/

The net result will be that people who get a new quote rather than going with the renewal price will end up paying more. Rolling Eyes
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Easy-X
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PostPosted: 23:43 - 27 Jun 2021    Post subject: Reply with quote

Just had the same conversation with my mum, Tesco car insurance gone up £70 for no particular reason. Done a quick quote online: slightly cheaper than current insurance from... Tesco again! This is a repeat of what happened last year Sad
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MCN
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PostPosted: 00:52 - 28 Jun 2021    Post subject: Re: Insurance companies wonder why no-one likes em? Reply with quote

Ste wrote:
xX-Alex-Xx wrote:
Go online to a comparison site and THE SAME company comes back with the cheapest quote for £110 and change.

Don't worry, as of next year they won't be allowed to offer cheaper prices to new customers than they offer to existing customers.

"under new rules from the FCA, which take force from 1 January 2022, insurers must:

Offer renewing customers the same price as new customers. So you shouldn't pay any more when renewing than someone with a similar risk profile who's taking out a new policy. Importantly though, renewing customers only have to be offered the same price as new customers who use the same 'channel', such as a comparison site. So if you took out a policy via a comparison site, when you renew the insurer should treat you the same as someone taking out a new policy via that same comparison site.

What this means is that the price for new and existing customers who come via one comparison site may differ to the price for those who come via another comparison site - what's key is the route you use to take out a policy. Price hikes at renewal will continue to be allowed so long as they're reflected in new prices too."

https://www.moneysavingexpert.com/news/2021/05/-insurers-banned-charging-existing-customers-more--new--loyalty-/

The net result will be that people who get a new quote rather than going with the renewal price will end up paying more. Rolling Eyes


Will this 'new rules' trickle down to Utility and ISP cuntpanies too. Mad

Bastirts...

I never auto renew and shop-a-round for insurance for three vehicles every year.
Kunts.
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Musketeer
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PostPosted: 03:55 - 28 Jun 2021    Post subject: Reply with quote

I never get a good renewal quote and always have to switch.
Currently I pay £190/year for my Fireblade.
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Polarbear
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PostPosted: 07:11 - 28 Jun 2021    Post subject: Reply with quote

I'm with Direct line and have a multi car policy and in the 4 years I've been with them the only time it has gone up rather than down is when I changed from the Ford to the Jaguar. Other than that its dropped a few quid each year and I'm on full NCD.

I actually feel a bit dirty praising an insurance company. Laughing
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xX-Alex-Xx
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PostPosted: 08:18 - 28 Jun 2021    Post subject: Re: Insurance companies wonder why no-one likes em? Reply with quote

Ste wrote:


The net result will be that people who get a new quote rather than going with the renewal price will end up paying more. Rolling Eyes


Exactly this. Whoever decided this would be a good thing must have been getting a MASSIVE back-hander from someone.
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UncleFester
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PostPosted: 08:40 - 28 Jun 2021    Post subject: Reply with quote

Been with LV now for a few years.

Excellent on the phone.
No admin charges for changing minor details.
Excellent prices.

Won't be going with anyone else unless their prices fall massively out of line.
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colink98
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PostPosted: 09:24 - 28 Jun 2021    Post subject: Re: Insurance companies wonder why no-one likes em? Reply with quote

xX-Alex-Xx wrote:
I'm switching companies just on principle.


Yep....
if i feel the need to go and compare the meerkats, then you have already lost the business.
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Feasty
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PostPosted: 10:03 - 28 Jun 2021    Post subject: Reply with quote

Every car/bike renewal time I always shop around, this year I've moved to BikeSure as they were cheaper than everyone else - plus they offer 3rd party cover when riding other bikes, useful when it came to test riding a few for my next bike.

Cars have been with Admiral multi-car for a few years now as the prices keep going down, and although I shop around no-one can beat them.

House insurance is something else - I can never be bothered shopping round as there's so much detail you have to know, the last few years I used a broker instead that's local and friendly.
This year they upped the renewal by £100, I was not happy Evil or Very Mad ! I spent a few hours looking into their small print (turns out they only approach 1 insurer, I thought a broker compares and gets you the best deal!) - I ended up shopping round and moving to Admiral on their highest level of cover, which was still cheaper than the broker renewal - plus as I've already got multi-car, adding the house insurance reduces the car insurance. Win-win Very Happy
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stinkwheel
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PostPosted: 11:14 - 28 Jun 2021    Post subject: Reply with quote

I welcome the new moves because getting quotes and agreed values on modified vehicles is a total pain in the arse.

I KNOW my current guys are gouging me because the premium went up but it takes literally days of back and forth of emails, specs, valuations and photos to get a price out of someone.
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Polo
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PostPosted: 14:57 - 28 Jun 2021    Post subject: Reply with quote

Polarbear wrote:
I'm with Direct line and have a multi car policy and in the 4 years I've been with them the only time it has gone up rather than down is when I changed from the Ford to the Jaguar. Other than that its dropped a few quid each year and I'm on full NCD.

I actually feel a bit dirty praising an insurance company. Laughing


Cool


Last edited by Polo on 11:15 - 29 Jun 2021; edited 1 time in total
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Fat Angry Scotsman
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PostPosted: 15:06 - 28 Jun 2021    Post subject: Reply with quote

stinkwheel wrote:
I welcome the new moves because getting quotes and agreed values on modified vehicles is a total pain in the arse.

I KNOW my current guys are gouging me because the premium went up but it takes literally days of back and forth of emails, specs, valuations and photos to get a price out of someone.


Might be a question that's been asked many times before but what happens with putting a new exhaust on your bike, will it shoot up the insurance or make it harder to insure?
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MCN
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PostPosted: 17:27 - 28 Jun 2021    Post subject: Reply with quote

I have Zero Loyalty to any insurance bastirts.
Possibly only a handful of underwriters but a hundred pikey brokers all with their snoots in the trough.

I change broker ever year and every machine.
It's normal now.

Get in the perfect habit of shopping around.
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UncleFester
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PostPosted: 18:44 - 28 Jun 2021    Post subject: Reply with quote

Fat Angry Scotsman wrote:
stinkwheel wrote:
I welcome the new moves because getting quotes and agreed values on modified vehicles is a total pain in the arse.

I KNOW my current guys are gouging me because the premium went up but it takes literally days of back and forth of emails, specs, valuations and photos to get a price out of someone.


Might be a question that's been asked many times before but what happens with putting a new exhaust on your bike, will it shoot up the insurance or make it harder to insure?


Mods declared does not always mean Mods covered. People think it is and it isn't. All they are saying is that we will insure your *thing* in its current state with those things on it. But if you bin it, we won't take the value of those into account - it will be the value of the standard thing only.

If you want full value of bike and mods declared AND covered that's a whole different thing.

So for a declared exhust, is it road legal and does it add power. If the answer is yes to the former and no to the latter it's never made any appreciable difference to my quotes.

Even on the current bike with a Decat, headers and exhaust - the bike is not mapped to take full advantage of them - zero increase in premium for me. If i bin it however, the aftermarket exhaust is not covered for replacement.
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Fat Angry Scotsman
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PostPosted: 19:16 - 28 Jun 2021    Post subject: Reply with quote

UncleBFester wrote:
Mods declared does not always mean Mods covered. People think it is and it isn't. All they are saying is that we will insure your *thing* in its current state with those things on it. But if you bin it, we won't take the value of those into account - it will be the value of the standard thing only.

If you want full value of bike and mods declared AND covered that's a whole different thing.

So for a declared exhust, is it road legal and does it add power. If the answer is yes to the former and no to the latter it's never made any appreciable difference to my quotes.

Even on the current bike with a Decat, headers and exhaust - the bike is not mapped to take full advantage of them - zero increase in premium for me. If i bin it however, the aftermarket exhaust is not covered for replacement.


Thanks mate, I have an eye on my first big bike and the first thing I am thinking of is a new can whether a full system or a can only: I don't know, but either way I'm not going to care too much about the cost of a cheap zorst being covered or not. Main concern was whether it would make insurance prohibitively expensive or not.
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UncleFester
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PostPosted: 19:29 - 28 Jun 2021    Post subject: Reply with quote

If you fit stuff and don't tell them then it can cost you big time if you have a prang and they get hold of the bike.

If what you fitted caused the accident / incident then expect major issues.

So as a new rider / new policy holder it's best to stay away from things that make insurers nervous. Most bikes come with factory options for 'performance' stuff .

So when you start looking at quotes and bikes, have a look if there's a 'performance' version and see what difference in price that one is for both the cost of the bike and the cost of the insurance.

If it's an £800 CB500 from 1995 and you're going to throw a £90 BlackWidow stubby on it then i doubt the increase in insurance is going to matter a tuppenny fuck on the grand scheme of things.

Honesty is the best policy, find an insurer that doesn't want to bend you over for that.
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xX-Alex-Xx
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PostPosted: 20:35 - 28 Jun 2021    Post subject: Reply with quote

UncleBFester wrote:


Mods declared does not always mean Mods covered. People think it is and it isn't. All they are saying is that we will insure your *thing* in its current state with those things on it. But if you bin it, we won't take the value of those into account - it will be the value of the standard thing only.


Another great example of why insurance companies can typically self-fornicate. Happy to take extra money off you "because risk" but if it comes to payout time it's a case of "on your bike... Oh wait you can't lulz".
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TaffyTDM
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PostPosted: 21:11 - 28 Jun 2021    Post subject: Reply with quote

UncleBFester wrote:
If you fit stuff and don't tell them then it can cost you big time if you have a prang and they get hold of the bike.

If what you fitted caused the accident / incident then expect major issues.

So as a new rider / new policy holder it's best to stay away from things that make insurers nervous. Most bikes come with factory options for 'performance' stuff .

So when you start looking at quotes and bikes, have a look if there's a 'performance' version and see what difference in price that one is for both the cost of the bike and the cost of the insurance.

If it's an £800 CB500 from 1995 and you're going to throw a £90 BlackWidow stubby on it then i doubt the increase in insurance is going to matter a tuppenny fuck on the grand scheme of things.

Honesty is the best policy, find an insurer that doesn't want to bend you over for that.


In fairness, ive always found bennets to be the most liberal when it comes to declared mods
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MCN
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PostPosted: 03:10 - 30 Jun 2021    Post subject: Reply with quote

Fat Angry Scotsman wrote:
UncleBFester wrote:
Mods declared does not always mean Mods covered. People think it is and it isn't. All they are saying is that we will insure your *thing* in its current state with those things on it. But if you bin it, we won't take the value of those into account - it will be the value of the standard thing only.

If you want full value of bike and mods declared AND covered that's a whole different thing.

So for a declared exhust, is it road legal and does it add power. If the answer is yes to the former and no to the latter it's never made any appreciable difference to my quotes.

Even on the current bike with a Decat, headers and exhaust - the bike is not mapped to take full advantage of them - zero increase in premium for me. If i bin it however, the aftermarket exhaust is not covered for replacement.


Thanks mate, I have an eye on my first big bike and the first thing I am thinking of is a new can whether a full system or a can only: I don't know, but either way I'm not going to care too much about the cost of a cheap zorst being covered or not. Main concern was whether it would make insurance prohibitively expensive or not.


A zost mod won't normally be considered a foul. But you can always ask them.

A full Blueprinting an engine for performance is something the insurers may be interested in.

The main issue is things that increase an insurer's liability to any risk.

They draw up their business plan to agreed values.
If you modify the insured goods et cetera, it can modify the risk.

That's why they ask to be consulted. Better to ask before spending £££ on a system.

Generally they care and make a note on the file but usually don't add any loading/extra cost to premium or ask for additional cash to cover their risk.

But they have the policy manuals, it's their business so it's their rules.
Don't be too disappointed if told to do one. Very Happy
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Fat Angry Scotsman
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PostPosted: 13:59 - 30 Jun 2021    Post subject: Reply with quote

MCN wrote:
Don't be too disappointed if told to do one. Very Happy


Fat Angry Scotsman is no stranger to disappointed Laughing
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Easy-X
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PostPosted: 18:10 - 16 Jul 2021    Post subject: Reply with quote

Shocking news: my renewal has come through and is substantially less than last year. And the Meerkats suggest similar prices from other companies. The Matrix must be glitching Smile
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TaffyTDM
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PostPosted: 21:24 - 17 Jul 2021    Post subject: Reply with quote

Nah its just theve been caught on the hop with this new "dont be a twat" ruling. Give it another 12 months and they will have caught up with the loop holes and new ways to take the piss!
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