Amazon, returns???

[pepperami]

I need some advice please.

I bought a sofa- bed from Amazon.
When it arrived one cushion was damaged.
The sofa was fine.

So my missus e-mailed the sellers and asked them to send a replacement cushion.
She even attached pictures to the e-mail to indicate the fault.

We set up the new sofa and waited for a replacement cushion to arrive.
No big issues so far.
Well! Blow me down, the doorbell rang yesterday evening and there was an entire new sofa

What do we do ?
Keep both?
Try to return the older sofa?

I don’t know this Amazon shite works.

Any sensible advice appreciated
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I am the sum total of my own existence, what went before makes me who I am now!

[wr6133]

free mancave sofa (minus 1 cushion)

[Ste]

[MCN]

Amazon have a help section.
Hopeless to navigate but a couple of hours perseverance will guide you to how to return.

Unless it's a turd party seller.

More hassle than its worth.
Give them 5 working days to collect.
Then hassle of storage, landfill or flytip.
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Disclaimer: The comments above may be predicted text and not necessarily the opinion of MCN.

[Freddyfruitba...]

The trouble for third-party sellers (assuming that's what this is?) who choose to do business with Amazon is that they get screwed over. Caveat emptor, and all that.

I recently bought a toilet seat from an Amazon seller but was sent a very fancy, high-end mixer tap instead. I did all the right things - went on to Amazon and told them exactly what I'd been sent - and Amazon said 'sorry, we'll send you a replacement; no need to return the incorrect item'. So I stuck the mixer tap on a shelf for 6 months, and having satisfied myself that nobody was going to chase me up for it, I sold it (via my own Amazon seller account, ironically enough) for £130.
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KC100->CB100N->CB250RS--------->DL650AL2->R1200RS->R1250RS

[pepperami]

Thank you for your input people
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I am the sum total of my own existence, what went before makes me who I am now!

[Pjay]

Yeah it's probably more of an issue for the company to get the item back to Amazon and then back to them, then repackaged with a replacement cushion that is fit for resale back to Amazon. I doubt they want that hassle and probably are hoping you dont contact them to retrieve it from you.

The simple thing would have been for them just to send you a replacement part, but Amazon don't deal with these kind of things well, they are pretty much just a warehouse with boxes for delivery, they don't stock parts/spares at all. Their returns are all stored and sold off at the third party owners expense too, which is another PITA for them.

Anyhow, yeah, it's yours.
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struan80 - I'll go first - satisfied tick 1

[Ste]

[Pjay]

[Ste]

Loads of their returns get sold as job lots in bulk... https://bstock.com/amazoneu/

Some of their returns are sold on Amazon Warehouse... https://www.amazon.co.uk/gp/browse.html?node=3581866031

How they decide what to sell themselves on Amazon Warehouse and what to chuck on the next pallet of stuff which will be sold as part of a job lot is anyone's guess.

[Pjay]