NEW SAGA: The disputed Kawasaki - Ombudsman or Court?

[Fat Angry Scotsman]

In true FAS form, it appears that the ER6-F is now going to go down the road of a dispute.

The garage told me verbally over the phone that the repair bill will be "between £950 - £1,150 depending on how long it takes" and that the parts needed were "generator cover, generator cover gasket, stator, rotor and tyres".

I obviously don't want to pay that level of money given that the parts mentioned (except tyres) would cost me around £320 off eBay. So, I took the forum advice and got them to deliver it back to me. Yesterday I was invoiced £37.01 for "assessment" and £30.00 for "collection and delivery of bike". I was surprised at the reason for replacing the tyres they gave as I just assumed it was because they were squaring off.

On the invoice, in the advisories section it was stated (verbatim):

[Fat Angry Scotsman]

IMAGE TAKEN BEFORE GARAGE:

https://i.imgur.com/pPM0DiU.jpeg

IMAGES TAKEN AFTER GARAGE:

https://i.imgur.com/7ZJoOnU.jpeg

https://i.imgur.com/4yl9vCn.jpeg
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PRESENT: 2018 BMW S1000XR SE Sport.
PAST: 2009 Kawasaki ER-6F. 2021 Zontes ZT-125U.

[MarJay]

I don't even know where to begin...

You took it to a garage and then are disputing them buying full priced parts to repair your bike?

The tyre thing I get, but the rest? Also I think it would be difficult to find a local back street garage ombudsman... It sounds a bit like you're trying to find something to get upset about to me.
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British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

[BRUN]

christ your having some bad luck lately, push the issue, if they have binned undamaged parts without your permission they will have to get you new ones, anything with damage though personally i wouldnt be arsed as you were going to have to get new/replacement anyway

the inspection and transport fee's I would have expected to pay, no issue with those

be aware that any ombudsman claim may take a LONG time to sort out, you may not hear anything at all for 6+ months

I do a lot of online gambling, the ombudsman for that is IBAS, I have had 2 disputes in the last few years, both took at least a year to sort out

sometimes its better to draw a line under things, get stuff sorted, and move on, put it down to experience

[Fat Angry Scotsman]

[ThunderGuts]

The ombudsman won't be interested unless you've followed every possible avenue of resolution first anyway.

Does the garage know you're paying privately and not claiming back via insurance? I imagine if they think the latter they'll be inflating everything.

Tyres; if me, I'd probably clean them if I got hold of them promptly but then again if they've been sat in oil for a while maybe it's a safer choice. I expect you're sold on new tyres now anyway based on the other thread.

Pick up the blower and talk to them and try and reach an amicable solution. I wouldn't mention the ombudsman either; likely to only cause more agro. You've already tasked them with repair, it's not going to help matters by getting their backs up. They may have legit reasons for having to bin stuff.
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TG.

[Fat Angry Scotsman]

[Fat Angry Scotsman]

[Kawasaki Jimbo]

I wouldn’t dwell on the stator cover (which they’ve quoted as ‘engine cover’). Your photo shows it was smashed beyond reasonable repair. You’ve no reason to want it back, even as evidence of… something. I’d want the bolts, etc back though.

I guess the problem is you’ve switched it from an insurance job to a private repair part way through the job. Costs shouldn’t be different but you know they will be.

[Fat Angry Scotsman]

[BRUN]

the above about the ombudsman is true, you have to have exhausted things with the business before going to them with a dispute, so I would speak to the garage again first give them a chance to sort things

[Fat Angry Scotsman]

I have scheduled out the parts that were un-necessarily disposed of. All those bolts, washers and hardware add up.

For the avoidance of doubt: items 01 through 05 I do not have an issue with as they needed replaced anyway. The rest though are a different matter.

https://i.imgur.com/96oXXsm.png

EDIT: I just noticed that item 13 is actually still there.
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PRESENT: 2018 BMW S1000XR SE Sport.
PAST: 2009 Kawasaki ER-6F. 2021 Zontes ZT-125U.

[Fat Angry Scotsman]

OK fair enough, situation averted - came to a compromise.
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PRESENT: 2018 BMW S1000XR SE Sport.
PAST: 2009 Kawasaki ER-6F. 2021 Zontes ZT-125U.

[Ste]

And what is the compromise?

[A100man]

I'm a bit confused here..

Apart from assessment and devilry what have they actually invoiced you for?

Is the issue them being kunts for throwing items away that you might have re-used?

If so how much is the cost of those items?
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Now: A100, GT250A, XJ598, FZ750

Then: Fizz, RS200, KL250, XJ550, Laverda Alpina, XJ600, FZS600

[ThunderGuts]

[Ste]

[A100man]

[Pete.]

Contaminated tyres due to oil and grease is bullshit. Wash them. Rubber is designed to be impervious to oil and grease just like water and air.

Long-term immersion is a different thing but just picking up some engine oil from the spill is a non-issue.
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a.k.a 'Geri'

132.9mph off and walked away. Gear is good, gear is good, gear is very very good

[BRUN]

[Bhud]

Your rotor doesn't look good (looks deformed to me).

Just checked, and you can buy one from Ebay for £60.

[Pete.]

I'd be removing that rotor and measuring the runout on the taper before buying any other parts, if that wre mine.
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a.k.a 'Geri'

132.9mph off and walked away. Gear is good, gear is good, gear is very very good

[Nobby the Bastard]

Id be surprised if that rotor was damaged tbh.

It doesn't really look damaged but as Pete.says it'll take proper measurement to be sure.
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trevor saxe-coburg-gotha:"Remember this simple rule - scooters are for men who like to feel the breeze on their huge, flapping cunt lips."
Sprint ST 1050

[P.]

[Evil Hans]