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How to proceed with no-fault insurance claim

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Freddyfruitba...
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PostPosted: 20:17 - 04 Apr 2023    Post subject: How to proceed with no-fault insurance claim Reply with quote

I'm sure I've seen this advice asked and answered here before but damned if I can find it, sorry... Have been googling too, for 'real-world' rather than 'insurance company' feedback again to no avail.

So - my son got rear-ended today while driving my car. No injuries, relatively minor (but expensive, obvs) damage. My son was stationary in traffic and apparently the third party was scrabbling around for a dropped phone rather than watching the road. So although no witnesses, hopefully should be 100% no-fault.

I'm just not sure how best to proceed here. Third party wants me to deal with his claims handler (a notoriously bad one on TrustPilot), who will deal with everything and give me a free hire car. I don't trust that an inch, so have turned it down. Just been completing the claim online with my own insurer, and have ended up with:

My insurer wrote:
As you are not at fault for the accident your no claims bonus will not be affected by this incident. You now have two options for your vehicle repairs. You can use the non-fault credit service which is provided by a separate company called Auxillis. Auxillis are a leading provider of accident services to motorists and would look to arrange repairs to your vehicle at one of their approved repairers.

In the unlikely event you make a complaint, not all can be escalated to the Financial Ombudsman Service but instead to an alternative dispute resolution scheme. If you choose to use the non-fault credit service through Auxillis, there would be no excess for you to pay and you are not committed until you have confirmed that you are happy after speaking with them. Alternatively, you can make a claim on your own policy where your excess would be payable. If at a later stage, the Third-Party Insurer accepts liability and we make a recovery of our costs, your excess can be claimed back.

This seems pretty much the same thing I've just rejected from the third party, and I don't know what to do. Should I use this Auxillis outfit? My car's driveable now but I could do with a hire car while it's actually being fixed. Or do I forget that and just submit my own claim and then hope I can reclaim my excess (£360) from the third party?
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Nobby the Bastard
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PostPosted: 20:26 - 04 Apr 2023    Post subject: Reply with quote

Or you could claim directly off the third party insurance.

The odds are, these days, it'll be written off anyway.
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stinkwheel
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PostPosted: 20:30 - 04 Apr 2023    Post subject: Re: How to proceed with no-fault insurance claim Reply with quote

My insurer wrote:
As you are not at fault for the accident your no claims bonus will not be affected by this incident. You now have two options for your vehicle repairs. You can use the non-fault credit service which is provided by a separate company called Auxillis. Auxillis are a leading provider of accident services to motorists and would look to arrange repairs to your vehicle at one of their approved repairers.

In the unlikely event you make a complaint, not all can be escalated to the Financial Ombudsman Service but instead to an alternative dispute resolution scheme. If you choose to use the non-fault credit service through Auxillis, there would be no excess for you to pay and you are not committed until you have confirmed that you are happy after speaking with them. Alternatively, you can make a claim on your own policy where your excess would be payable. If at a later stage, the Third-Party Insurer accepts liability and we make a recovery of our costs, your excess can be claimed back.


One thing that sprang out to me...
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Last edited by stinkwheel on 23:00 - 04 Apr 2023; edited 1 time in total
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Nobby the Bastard
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PostPosted: 20:34 - 04 Apr 2023    Post subject: Reply with quote

At the end oof the day, you will have to declare the accident to your insurers for the next 60 billion years anyway so you may as well save yourself the ball-ache and claim off your own insurance and make them do all the legwork if they want the money off the other insurance company.
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Easy-X
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PostPosted: 22:26 - 04 Apr 2023    Post subject: Reply with quote

Nobby the Bastard wrote:
At the end oof the day, you will have to declare the accident to your insurers for the next 60 billion years anyway so you may as well save yourself the ball-ache and claim off your own insurance and make them do all the legwork if they want the money off the other insurance company.


Just for arguments sake if someone rear-ended you and handed you a sizeable wad of cash to fuck off (i.e. repair it yourself) would you still need to declare it as an accident to your insurance company?
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Ste
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PostPosted: 22:40 - 04 Apr 2023    Post subject: Reply with quote

You'd have an accident to declare but no claim to declare.

Signing up for something that involves a credit service sounds like a bad idea when all you want is the car repaired. Laughing
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Easy-X
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PostPosted: 11:41 - 05 Apr 2023    Post subject: Reply with quote

Ste wrote:
You'd have an accident to declare but no claim to declare.

Signing up for something that involves a credit service sounds like a bad idea when all you want is the car repaired. Laughing


If you recall someone rear-ended my Rebel. My insurance company just put me in touch with their credit hire service. I got an SV650 for a month and eventually a fat cheque for the repairs. Effect on my insurance premiums... zero Thinking According to my broker? agent? whoever at the credit hire company they wouldn't have considered lending me a bike without a high probability of being paid out by the other party.
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Nobby the Bastard
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PostPosted: 13:52 - 05 Apr 2023    Post subject: Reply with quote

dave001 wrote:

thers no way he would unless hes a compleat moron


https://en.wikipedia.org/wiki/The_Compleat_Angler
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Bhud
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PostPosted: 15:33 - 05 Apr 2023    Post subject: Re: How to proceed with no-fault insurance claim Reply with quote

Freddyfruitbat wrote:
No injuries


Are you sure?

Maybe at first he thought he had no injuries, and now realises he has strained his neck, needs time off work, specialist consultations, etc. He should see a doctor immediately. He's just been in a road accident.

Once his injuries have been diagnosed and a medical prognosis, outlook and course of treatment is clear, he should find a no win no cost personal injury lawyer at the earliest opportunity to recover from the other side.

Many of us have been through the process of dealing with insurance companies, accident management companies, unnecessary credit agreements, legal costs agreements, etc. They (the industry) have everything sewn up. It's a well-oiled money-making machine. You at fault? Other side at fault? Both? The only thing they make sure is that they're paid - it's all a game so they lose no money and screw over the system to line their own pockets. They aren't trying to help you. It's just a pile of self-justifying shit, like everything is nowadays. So the way forward, in my opinion, is to use your own lawyer, and recover damages. A lawyer costs a lot. Fortunately, you can recover legal costs as personal injury is involved, so you'll be able to find a no-win-no-cost lawyer quite easily.
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MCN
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PostPosted: 17:22 - 05 Apr 2023    Post subject: Reply with quote

This stinks of insurers walking away from their liabilities by not chasing the third party insurers for settlement.

The little ribbon the bastirts offer to new policies/renewals for legal protection is real.

Fortunately, from what you stated, the turd party notified their insurers.
There would have been a form to complete so the insurers know what the craic is.

Usually, insurers write to each other and decide who's at fault.
A rear-ending is almost always 100% the rammer's fault.
Very difficult to get out of that.

So in that case it should be a formality.

The turd party should pay reasonable costs to repair.
I'd be looking at dealers repair. Fuk them. You pay premiums that's your stake.
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Easy-X
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PostPosted: 18:45 - 06 Apr 2023    Post subject: Reply with quote

In my case the other party's insurance would not admit liability but my credit hire company still got paid and I got a cheque for the repairs. I'm guessing they wanted to head off a "oh! my neck" claim?
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Fat Angry Scotsman
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PostPosted: 12:59 - 09 Apr 2023    Post subject: Re: How to proceed with no-fault insurance claim Reply with quote

Freddyfruitbat wrote:
lots of stuff


Is your insurer Privilege? A delivery guy rammed my Tesla with his van while it was parked up in my company's car park. I am insured through Privilege and the other party through Aviva. The other party admitted liability very quickly but as I was fully comprehensive with Privilege they processed the claim straight away and told me they would handle everything and get the money back from Aviva.

They work with Auxillis who were simply the people that provided me with the hire car (a Maserati Ghibli) for the time that my car with in getting repaired (which was about a week) at Mitchell Inglis.

Nothing cost me a penny, everything was handled smoothly and I didn't even need to take my car anywhere. Auxillis brought the Maserati to my work and handed me the keys and Mitchell Inglis had the Tesla taken away on a recovery truck. Recovery truck brought the Tesla back when it was done and a guy from Auxillis came in another car from them and drove the Maserati away.

It's recorded in my insurance history as a non-fault claim and didn't affect my NCB/NCD.

Also I think you're wrong on the injuries. I think your son felt a lot of pain after the adrenaline from the accident wore off and he needs to go see his GP about a constant pain he has in his lower back and that he needs anti-inflammatories for the soft tissue and muscle injuries he has sustained. His injuries have also left him with a reduced range of motion and therefore a reduced quality of life. Just saying.
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Tierbirdy
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PostPosted: 13:59 - 09 Apr 2023    Post subject: Reply with quote

You pay for your insurance to handle situations exactly like this, make the fuckers work for once rather than paying them for a year to do nothing!
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