Local bike shop problems

[G]

A certain person bought a bike from a shop they were recommended not to buy from.

While the bike was collected another person commented on a chain and sprockets needing replacing.

The bike had a fresh MOT and we were told had a 'full service'.
The bike has done 500miles, it has now started to get some chain slip. The chain is adjusted fully out.

Looking at the front sprocket, it seems this would be the problem.

The garage's response when this certain person calls them 'you must have worn it down while riding it'.


My personal opinion is that there is absolutely no way that the chain or front sprocket were within service limits when the bike was serviced.


Now, I'm of the opinion that certain people should sort out their own mess when they have quite happily jumped into it against all warnings.


However I'm also of the opinion that it's not very nice for bike shops to work like this, so would like the chance to shout at them.


This bike was sold as fully working 'fit for purpose' serviced bike, rather than a bargain basement 'sold as seen bike' - with a price to match as well.



So, does anyone know what rights the certain person has to claim for a new chain and sprocket set for the bike?

[ghostgirl]

Any warranty with the bike? And maybe check the service history etc? ie when.
____________________
The most wasted of all days is one without laughter.

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[cqueen]

kick up a stink, tell them to effin sort it out and leave it on their forecourt, dont take any shit.

[G]

There was a warranty, I believe.
I also expect these don't cover 'consumables'.

There wasn't any significant service history to note, that I remember.

[map]

[Ste]

I'd say that if it was sold as having just had a 'full service' and after 500 miles it's having those problems then it wasn't sold fit for purpose, they could complain to trading standard and take them to a small claims court for the cost of fixing it (thats about what I'd have to do if Infinity hadn't agreed to fix my TL for free) but the first step IMO would be to send a letter to the manager of where-ever they bought the bike from explaining exactly whats wrong with it, why its their fault and asking them to confirm that they'll fix the bike at no further cost.

Have fun shouting at them.

[ghostgirl]

I think the only thing you have to go on is the apparent "service history". If you say chain or front sprocket were no way within service limits when the bike was "serviced". Then maybe that service was questionable? Maybe find out who serviced last? Start from there. The bike obviously wasnt fit for purpose when sold.
____________________
The most wasted of all days is one without laughter.

www.bikepics.com/members/ghostgirl

[VTR SP1]

I had to call trading standards before and they were very helpful.

After contacting MFI again and quoting bits from the sale of goods act and that trading standards had been informed I got a full refund.

Strange that...

https://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

[ash t]

this person didnt get the Bike from DK did they?? Sounds like their ways of doing business
____________________
When You're Starting To Choke, Take Some Pills With Your Coke, Its Hyserical

[Gracie Jones]

This is exactly what I had with the ZX6R.

It has done 26K miles and was sold as "full service" etc. I didn't check the chain or anything when I got it, as "full service" etc (although I should have).

I simply said: "Not happy with the chain" and they did new sprockets and chain at their cost.

The 'certain person' is well within their rights to ask for new chain and sprockets. This was confirmed to me by the mere fact that I did not have to raise my voice, or get stroppy with the dealers for them to sort my bike out. They knew they were in the wrong, and just sheepishly agreed to sort it out.

Luke

[G]

I was trying to avoid doing anything too offical at the moment.

I have used trading standards before.

Unfortunately my time at the moment is very limited and the 'certain person' would rather sit and watch soaps on TV than have an extra £100+ in a back pocket .


Thus I was hoping someone might be able to point me towards any legislation etc that I could quote.

[Gracie Jones]

Isn't it just Sale of Goods Act, and the 'fit for purpose' rule?

[Luke_Retrofly]

Hi
Let whoever it is sort it out, you told them not to buy, TL

Luke
____________________
Flounced - Long overdue
Fuck you bitch I'm in the top 10 list I can do the what the fuck I want!

[Nath]

[Mrs Kickstart]

Hi,

To get anywhere you usually need to do it writing but you can just take it (if feeling very picked send a copy recorded delivery as well).

The bike does have to be fit for purpose etc and if it was sold as serviced then then the chain should not worn out that quick.

however it very nice of you to try but if the "certain person" cannot be bothered you are probably wasting your time.

try this link
long link

I really hate it when some asks for you opinion, ignores it then expects the mess to be sorted out (in my case computers not bike)

HTH

C

[0ni]

Sale of goods act, relevant bits:

[stinkwheel]

The other question is was the chain lubricated within that 500 miles and were they riding like a tw@ in that time? I have fecked a perfectly serviceable chain (lubed and adjusted before I left) in a single six hour blast on a GPZ500s before today.

It is possible for a chain to go from fine to fu<ked in 500 miles in my experience.

I would sit back and say "I told you so!" with a smug expression of self-riteousness on my face if I were in your position.
____________________
“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[G]

I doubt it was ridden /that/ harshly.

I think it may have been oiled once.

Unfortuantely I have already said 'told you so' and often do, to the point it's got a tad boring .

While it may have killed the chain, do you know if it could do this to a sprocket?

[stinkwheel]

Ok, fair do's, that sprocket is pretty fecked and it hasn't only just happened.

As above, write them a letter if they wont entertain you. Sales of goods act all the way.
____________________
“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[Ste]

I wouldn't go quoting legal stuff at them, send a polite letter explaining exactly whats happened and what you want them to do to the manager or some other equally senior person. If after a couple of letters they're still not having it then I'd point out that you're wanting to settle the matter with minimal fuss and bother and without legal recourse. No need to quote stuff at them which they'll already be well aware of.

Shouldn't the certain person be posting asking questions? It is their bike and money after all.

[G]

If I get the time, I'll try and pop in next week.

If I had the time I'd be writing various letters of complaint about all sorts of things and probably be hassling MPs etc.

I've still got 3 points that I believe I was forced to unfairly plead guilty to, which I haven't had time to look into.


So, if the 'certain person' can't be bothered to even post on a forum to get their £100, <shrugs>.

[Ste]