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My Rights for a near-crash.

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Akiraprise
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PostPosted: 23:26 - 20 Jun 2005    Post subject: My Rights for a near-crash. Reply with quote

Hi, I just came back from one of the scariest experiences in my life and need your opinion into what happened and what I can do with it,

Basically I was going along a well known straight road over here i was speeding but no where near redlining my bike, until I came to the corner right at the end of this straight, where I changed down a gear (wasn't a sharp corner at all) and the bike slid on me, I was going virtually sideways down the road with the bike still under my control (In a way), I paniked and must've countersteered because the bike span out on me and luckily I didn't drop it or worse crash, I pulled over to the side of the road thinking I had a flat tyre or something, but no, my back wheel was COATED in oil, seems that something's failed in the bike and sprayed oil on the back wheel, now doing this without no warning is a VERY scary thought and I Don't trust my bike anymore.

Now, I'm not sure what leaked, I think it's either petrol, engine or gearbox fluid, maybe 2stroke oil but I doubt it. Now whatever it was it was a very good lubricant.

Now here comes the 'interesting' part if their's such thing, I took the bike into the garage today and told them I wanted my fork seals changed (they've busted), Starter motor fixed, a vibration in the engine and to LOOK OVER THE GEARBOX, which they 'apparently' did and found 'nothing wrong with it', so if it is the gearbox...what do I do? - They didn't fix the fork seals either :S.

Now I need your advise onto what to do, I was thinking of getting an independant mechanic to look over it and see what's gone wrong, get that in writing aswell and get Mac's Motors (offending garage) to pick the bike up and repair it.

Now do I have a case against the garage? SURELY that work is sloppy and must break the law if it nearly caused a crash, ideally I want the bike to be replacd, I've had NOTHING but trouble with it, ie:

https://www.bikechatforums.com/viewtopic.php?p=422940

I never got a reply from that letter or even an ackquoledgment from any of the people I sent it to, so that came about nothing but surely I have a huge case against the garage now that something obviously VERY dangerous is wrong with the bike, Should I go in tomorow and demand a replacement bike? As I REALLY don't trust this bike any longer, would you if your bike spilt oil all over your back wheel without you knowing?

I will be writing letters to:
Trading Standards
Watchdog
All major Motorbike Magazines
Mac's Motors
Derbi UK.

Any others?

I really need this sorted quickly as my bike is my life and I can't be without it for too long, any suggestions would be greatly appreciated!

Thank you.
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Kickstart
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PostPosted: 23:31 - 20 Jun 2005    Post subject: Reply with quote

Hi

Are you in the AA or RAC? If so speak to their legal bods. They might well be able to sort in inspection for you.

My guess would be the filler plug for the gearbox has been left off, or the oil level hole.

All the best

Keith
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Akiraprise
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PostPosted: 23:36 - 20 Jun 2005    Post subject: Reply with quote

Not with either of them mate, unfortunately, is it worth getting it done at another garage before taking it back to Mac's to make sure I get the right explanation for it.

Those two would be interesting seeing as my oil's been changed by them recently in my gearbox, today that'd be
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Kickstart
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PostPosted: 23:40 - 20 Jun 2005    Post subject: Reply with quote

Hi

Depends how much you want to make of it. To just get them to fix it take it back to them.

If you want to have a serious go at them then take it elsewhere, but there is a good chance it will cost you more money and a fair chance nothing will happen to them.

All the best

Keith
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Visitor Q
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PostPosted: 23:42 - 20 Jun 2005    Post subject: Reply with quote

Well, as i did my contract/consumer law paper today i can give you some names and terms to prattle at them.

Sale of goods and services act 1979 states all services must be carried out with due care and skill

Also if they try and limit liability you can explain that obviously the work was carried out to an unacceptable level, and you demand they amend the damages or else you are well within your rights to repudiate (terminate) the contract. If they try and wiggle out of it with an exclusion clause cite the unfair terms in consumer contracts regulations 1999 which leaves it to a court to decide whether an exclusion clause is 'unfair', or whether it defeats the main purpose of the contract.

In this case you bought a bike/had work done, it wasnt to standard, you want to be put in the position you should have been had they fulfilled there conditions of the bilateral contract. You have paid the full amount and therefore had due consideration, the onus is on them to fulfill their contract or you can seek damages.

Tbh though, its all puff, if they want to shaft you, they will.
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Akiraprise
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PostPosted: 17:45 - 22 Jun 2005    Post subject: Reply with quote

ok,

update:

The bike got picked up by them, apparently it was the gearbox 'breather' pipe, the gearbox somehow pressurised (faulty seal?) and pjected gearbox oil out of the breather hose - which is right infront of the rear wheel- nice design!

Anyway, they've tested it a few times and FINALLY noticed my clutch sticks - took them long enough, so now they're gonna have a look at that - tehy've dropped the entire engine out of the bike and are checking everything - which is a relief!

Does this sound plausible for why it happened?
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Kickstart
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PostPosted: 18:18 - 22 Jun 2005    Post subject: Reply with quote

Hi

Overfill the gearbox on a 2 stroke and you will get a bit of oil out of there, but not much generally. Worn crankshaft main bearing seals would allow the gearbox to be presurised, but I would expect the ignition side one to wear first and that normally causes problems with the idle first (eg, the bike tries to idle at higher revs, with the idle adjuster having no effect).

Worn seals are often a sign of knackered main bearings.

All the best

Keith
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jimster
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PostPosted: 19:14 - 22 Jun 2005    Post subject: Reply with quote

bonny_ricardo wrote:
Well, as i did my contract/consumer law paper today


Good luck! Where are you studying?

I finished my law degree a couple of years ago, just finished the LPC and start my training contract early next year...eek! Neutral

bonny_ricardo wrote:
Sale of goods and services act 1979


I second that, clearly allowing a bike on the road that's dangerous would be a breach of the "goods must be suitable for the purpose" test.

But rather than going that route, you could always just rescind the contract. Take the bike back and say "i want me cash in 30 seconds" Evil or Very Mad Simple really!
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Bomberman
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PostPosted: 19:22 - 22 Jun 2005    Post subject: Reply with quote

I remember your previous posts on this and I cannot believe that;
a) You haven't sued the garage already
b) You still keep taking it back to them
c) You dare ride that thing Shocked
Honestly mate, its a joke. Get your money back and run Thumbs Up
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cagiva gezzer
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PostPosted: 19:54 - 22 Jun 2005    Post subject: Reply with quote

You'd have to put a gallon in a derbi 'box to make it reach anywhere near the breather. They're right on the top.

Have to say, you should of given it back a long time ago.
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mistergixer
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PostPosted: 21:30 - 22 Jun 2005    Post subject: Reply with quote

Hi,
I had the unpleasant task of taking an Italjet dealer through the small claims court. I ended up winning, getting all my money back, plus costs, plus interest, and the best bit........i charged THEM for storing the bike in my garage after the case was settled.
Did you buy the bike new?
Did you pay cash or finance?
Finance affords better protection from a legal point of view.
You may well be within your rights to reject the machine as 'not fit for the purpose of use'.

I would reccomend you contact your local trading standards office as soon as, it's free and they know their shit!
Please feel free to contact me if you want any advice.
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Visitor Q
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PostPosted: 21:52 - 22 Jun 2005    Post subject: Reply with quote

jimster wrote:
bonny_ricardo wrote:
Well, as i did my contract/consumer law paper today


Good luck! Where are you studying?

I finished my law degree a couple of years ago, just finished the LPC and start my training contract early next year...eek! Neutral

bonny_ricardo wrote:
Sale of goods and services act 1979


I second that, clearly allowing a bike on the road that's dangerous would be a breach of the "goods must be suitable for the purpose" test.

But rather than going that route, you could always just rescind the contract. Take the bike back and say "i want me cash in 30 seconds" Evil or Very Mad Simple really!


Tis purely an A2 course at college. Pretty easy tbh, exams are a bitch though. All done now.
Contract i probably got around 60% overall, maybe less. MY teacher was absolutely shit, not that thats an excuse. But the last teacher i had i got 100% on my january criminal law paper (criminal is so much more motivating). Its a long story, but basically she left right before the january exams this year, and left me with some shitter.
The other paper was (well the ones i answered) about morals/law comparisons and judicial creativity. Morals i think got full marks, even if the structure was a bit iffy and i did forget a few dates/points, but overall i wrote a fuck load of pertinent shite. Judicial creativity went a bit to pot. Put in everything i could remember, but in less detail and less connected then i would have wished. Only had 30 minutes to write a 30 mark essay (overshot when planning and then morals), so would expect 80% odd.
Not too bad i hope, should carry me into uni, along with my reasonable ish biology result (and absolute miserable failure in chemistry)

With regards to his contract, yes he probably can repudiate the contract. However they probably havent breached the conditions, just the warranties. So by fixing it they have at least tried to remedy their shortfallings. I have to admit i never had anywhere near this much trouble with my old gpr.

I do suggest you try and discuss with them, that although a bike cannot be expected to be completely reliable, it is ludicrously unreliable, and you are on the verge of severing the contract on the grounds of them/the product/the service supplied not fulfilling the implied conditions of your consumer contract.

Like i say though, it is pretty much all puff.
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jimster
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PostPosted: 00:10 - 23 Jun 2005    Post subject: Reply with quote

bonny_ricardo wrote:
Tis purely an A2 course at college. Pretty easy tbh, exams are a bitch though. All done now.


Well you sound like you know your stuff - spot on with your referencing Thumbs Up

Good luck with results - coming out in August sometime, I guess. Are you going to carry on with law?

bonny_ricardo wrote:
Like i say though, it is pretty much all puff.


Now that I don't agree with. Wink You can get a court order, send round baliffs, make a statutory demand then make the company insolvent, and so on!
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Visitor Q
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PostPosted: 00:22 - 23 Jun 2005    Post subject: Reply with quote

jimster wrote:


bonny_ricardo wrote:
Like i say though, it is pretty much all puff.


Now that I don't agree with. Wink You can get a court order, send round baliffs, make a statutory demand then make the company insolvent, and so on!


In theory. I have had this discussion with my dad whos a finance director of a large publishing company repeatedly, and sadly he seems to quash all beleif in equal rights of justice. He is very cynical, but the lawsuits hes got away with, or been taken by Shocked
Laws only ever seem to be workable when used against you somehow Thumbs Down

And yeh i know my stuff pretty well, but you always forget things in the exam etc. As for degree im doing zoology if i get the grades. Much as i like learning about it, i hate remembering it. If that makes sense. Not to mention the 'joy' of looking up case law etc.
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jimster
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PostPosted: 01:16 - 23 Jun 2005    Post subject: Reply with quote

bonny_ricardo wrote:
Much as i like learning about it, i hate remembering it. If that makes sense.


lol, that makes total sense! I generally enjoyed doing a law degree but the hassle of learning list after list of cases meant revision was hard work.
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Visitor Q
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PostPosted: 01:19 - 23 Jun 2005    Post subject: Reply with quote

jimster wrote:
bonny_ricardo wrote:
Much as i like learning about it, i hate remembering it. If that makes sense.


lol, that makes total sense! I generally enjoyed doing a law degree but the hassle of learning list after list of cases meant revision was hard work.


I revised for both these exams in a day
Same for the criminal one. All you need is enough time to write out the model answers several times, and bulletproof em, and bobs your uncle. Before i 'revised' contract i didnt have a clue. In a day i pretty much taught myself it from the model essays we were given. Useless muppet she is.

I just loathe coursework, i have no motivation. And i imagine actually having to go forth and find cases/statute to argue an obscure and completely trivial argument would drive me nuts.
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mchaggis
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PostPosted: 01:28 - 23 Jun 2005    Post subject: Reply with quote

Model essays? Are the questions now that predictable that you can just be spoonfed the answers? Confused Shocked Saying that Secondary qualifications are getting easier is a gross understatement if that's the case. Thumbs Down
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Visitor Q
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PostPosted: 01:36 - 23 Jun 2005    Post subject: Reply with quote

mchaggis wrote:
Model essays? Are the questions now that predictable that you can just be spoonfed the answers? Confused Shocked Saying that Secondary qualifications are getting easier is a gross understatement if that's the case. Thumbs Down


Yes its very easy to recite off pat in 90 minutes two 30 mark questions, each about 8 pages long Rolling Eyes

And yes law has always been predictable exam wise. We get the odd interesting module where we have to apply the law, but all you do is learn the structure you apply it to. Law is just wordy over the top pretention for the most. Model answers help you fluff the essay.

For example, could you write for 45 minutes about the distinction of law and morality? Or whether judges display creativity? Both could be answer in one sentence or hundreds of pages. Its all about depth. And what your graded on is depth. Which means i had to learn shit loads of cases, quotes and points, and then structure that in an exam. Believe me, exams like biology with its structured questions with one word answers you get lead onto is a walk in the park. Yet i score better in law.... odd.

Also, it wasnt clear cut what we would get, i gambled and learnt those too backwards, when i should have learnt three incase one didnt come up. There are still risks.
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mchaggis
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PostPosted: 01:48 - 23 Jun 2005    Post subject: Reply with quote

bonny_ricardo wrote:
For example, could you write for 45 minutes about the distinction of law and morality? Or whether judges display creativity?


Fair enough, horses for courses. Thumbs Up

My mind doesn't work like that. I like facts, logical stuff, problem solving, mechanics and things which have solutions, rather than just hypothesising. Smile Being taught physics because it described (our perceptions of) the mostly physical world/ universe and how you can manipulate it had a point to me. It was quite mickey mouse as once you learnt the basics of things, the rest of it just followed on quite logically.

I can see the value in both the above questions, but all this wordy stuff isn't really for me. Smile Remembering reams of previous cases just so you can be sure to always apply the law equally? Damnit, just demolished my own argument. Doh!


Since I thought about those example questions I now can't stop thinking about them and exploring the idea of whether judges show creativity, I presume in sentencing? (No doubt you're not told that, just given a title and told to write.)

Good luck with the results and getting into whichever uni you're going for, on whichever course you're applying for. Thumbs Up
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Visitor Q
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PostPosted: 02:01 - 23 Jun 2005    Post subject: Reply with quote

mchaggis wrote:
bonny_ricardo wrote:
For example, could you write for 45 minutes about the distinction of law and morality? Or whether judges display creativity?


Fair enough, horses for courses. Thumbs Up

My mind doesn't work like that. I like facts, logical stuff, problem solving, mechanics and things which have solutions, rather than just hypothesising. Smile Being taught physics because it described (our perceptions of) the mostly physical world/ universe and how you can manipulate it had a point to me. It was quite mickey mouse as once you learnt the basics of things, the rest of it just followed on quite logically.

I can see the value in both the above questions, but all this wordy stuff isn't really for me. Smile Remembering reams of previous cases just so you can be sure to always apply the law equally? Damnit, just demolished my own argument. Doh!


Since I thought about those example questions I now can't stop thinking about them and exploring the idea of whether judges show creativity, I presume in sentencing? (No doubt you're not told that, just given a title and told to write.)

Good luck with the results and getting into whichever uni you're going for, on whichever course you're applying for. Thumbs Up


Same as old boy, its why i cant 'get' chemistry. It is all made up. Its one of those subjects where every answer you give is 'well you would be 100% correct but for the completely irrelevant point you were never told but somehow are meant to know'.

Utter bullshit. It defies logic.

As for law, it is incredibly logical, however you just need to be good at vocalising your argument and displaying the right knowledge at the right time. Its an acquired skill believe me. And pot does it no good, which is why ive been 'dry' all this year, and my results are so much better for it.

As for judicial creativity, do a google for 'doctrine of judical precedent'. The essay basically went into how judge made law as opposed to statute law was useful in developing law, and how they made the most of their powers. My first law module was on it so it was simple revision.

As for morals, look up Lord devlin + Professor Hart's debate. Also R v Brown, altho i warn you that may be :notworksafe:, basically just discussing whether or not it is ethical for law to be based upon morals, or infact whether morals are based on law.

Bear in mind Law (as a subject) is very much like english lit., you have to make something out of nothing, however unlike english lit, you dont have to 'appreciate the microcosm of society as a whole displayed in lord of the flies' which is actually the shittest book every made, which has only enriched the world by giving us a fat kid to laugh at in english classes, and spawning the battle royale films. You actually take pertinent information, and use it in both proving and disproving the null-hypothesis, so to speak.

If and when i can be arsed, ill find some links to the law essays and pm you them, mine are all on paper and i loathe scanners.
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Akiraprise
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PostPosted: 14:20 - 23 Jun 2005    Post subject: Reply with quote

ok got it back this morning:

They didn't find the problem for the gearbox - which scares me, they said 'keep an eye on it' and they've moved the breather pipe, trouble is it came on so quickly and i didn't realise until it was too late.

secondly they replaced my clutch plates - which i'm annoyed about they didn't tel me they'd do that work to the bike and upon arguing with them about it they said 'someones seen you somewhere doing racing starts so they're broken' - what an asshole i can do whatever i like with my bike, the clutch worked fine when i brought it in...so that's, 100 quid!

They also changed a 'selector shaft' - free of charge though, and also charged me again for topping up my gearbox oil - 5 quid and its only a week old and not my fault it's all over the bac tyre, aswell as a water gasket???!?!?!

So now I owe them 250 quid :'(

what can i clean my tyre with to get rid of the oil??? Cause they didn.t..
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R4nger
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PostPosted: 14:49 - 23 Jun 2005    Post subject: Reply with quote

Complain. If they did not tell you that they will do extra work, you can get it free.
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jimster
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PostPosted: 17:10 - 23 Jun 2005    Post subject: Reply with quote

Akiraprise wrote:
They didn't find the problem for the gearbox-
secondly they replaced my clutch plates - they didn't tell me they'd do that - So now I owe them 250 quid :'(


Reading this thread, I can't believe you're letting them get away with all this.

(1) They CANNOT do work which you did not agree they could do, and then try to charge you for it! You cannot have a contract without both parties reaching a "meeting of the minds". Tell them you're not paying anything as you didn't authorise the work.

(2) If they haven't found the problem with the gearbox and haven't even bothered cleaning the rear wheel, they are almost certainly in breach of their obligations under the Sale of Goods Act.

(3) Assuming your description of the bike's problems is accurate, it would appear that the bike was sold in breach of the Sale of Goods Act which reuires that the bike be of satisfactory quality and fit for the purpose, and if it isn't you are entitled to a prompt repair. If they can't find out what the problem is, then you're probably entitled to ask for a replacement bike.

(4) If they changed week-old oil for no reason, they're attempting to rip you off and might be guilty of deception under the Theft Act 1968.

This link has a good summary of your rights
https://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

If I was in your position, I'd threaten to sue them, and I'd do it! It'll only cost you £50 to sue them, which if you win you'll recover from the other side. The court has lots of helpful leaflets to help you with the process.

If you don't want to do that, get in touch with your local citizens advice bureau, or your local trading standards office.

https://www.tradingstandards.gov.uk/index.cfm

or

https://www.adviceguide.org.uk/

Don't let them grind you down!
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Akiraprise
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PostPosted: 17:38 - 23 Jun 2005    Post subject: Reply with quote

the gearbox oil they changd because they had to drain mine to look at the gearbox and you can't re-use it - thats what they said...

Anyway, I'm not a very strong worded person and I admit to getting pushed around with things like this :S
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jimster
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PostPosted: 18:00 - 23 Jun 2005    Post subject: Reply with quote

Akiraprise wrote:
I admit to getting pushed around with things like this :S


Hmm, complaining is stressful, but it's worth the stress to make sure you don't get ripped off.

Have you decided whether you want to keep this bike and get it repaired properly, or get a refund or replacement? Once you've decided, then get in touch with the dealer telling them what you want to happen, and be firm. If you don't want to talk to them face to face about it, write a letter instead. You need to decide quickly though, because if you want to get a replacement bike you'll have to tell them as soon as possible otherwise they can argue that you have accepted their breach of contract, which only leaves you entitled to compensation or a repair.

If they refuse to honour their obligations, then definitely give trading standards or the CAB a ring. With what sounds like such a clear-cut case as this, they'll be able to sort you out and might even write a letter for you.

Any dealer selling a dangerous bike deserves what they get, in my opinion. They've got to learn!

PS And whatever else you do, DO NOT pay them the £250 unless you gave them permission to do chargeable work. They have no leg to stand on if you didn't.

-edit- about the oil, is it true that can't you reuse it? Can someone who knows confirm that?
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