NTL !!

greatmoorred · Nearly there... Joined: 13 Jul 2005 Karma :

NTL have kindly put me onto 2meg broadband and started charging me £24.99 a month !
I have been paying £17.99 for the last year.
Of course i cant communicate by email so i have to ring the customer care line.Which has at least a 15 minute queue.
Bast*rds Twisted Evil

Barry_M2 · World Chat Champion Joined: 09 Sep 2004 Karma :

https://forums.ntlhell.co.uk/index.php?

greatmoorred · Nearly there... Joined: 13 Jul 2005 Karma :

Thanks. At least im not alone now Very Happy

RobB · Spanner Monkey Joined: 29 Apr 2005 Karma :

NTL upgraded me to 10mb broadband, from 3mb, for no extra charge last year. You won't hear me say a bad word about their cable modems. I wouldn't want to touch broadband over a phone line ever again.

The customer care line is funny. Confuse the operator with questions and they'll put you through to their supervisor, who'll give you free stuff, cancel charges, etc. I'm not kidding.
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Misc · World Chat Champion Joined: 15 Aug 2005 Karma :

They charged me £24.99 for a few months when i accidently upgraded, they would of carried on if i didn't phone them.

AcIdBuRnZ · World Chat Champion Joined: 28 Jul 2003 Karma :

I can better that - a customer of mine had their broadband cancelled by AOL but they continued to take the money for it!

I know - shouldn't have used AOL in the first place, but nothing to do with me! Laughing

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owdamer · World Chat Champion Joined: 06 Oct 2004 Karma :

I cancelled my ntl last august and despite sending me 2 letters confirming the account is closed they still sent me a bill & threatened to take me to court in january. I can still log in and my phone bill is still open...They are the worst company I have ever dealt with in my entire life.

Misc · World Chat Champion Joined: 15 Aug 2005 Karma :

AOL so true.

https://www.ebaumsworld.com/aolcommercial.html

The View Askew · World Chat Champion Joined: 29 Nov 2005 Karma :

AOL is THE worst isp on earth. NTL have never been a problem to me. I have 2meg broadband and am perfectly happy. their tv however is shite, slow and generally worthless. We now have sky. much, MUCH better.
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"Do what you always did, get what you always got"

Black Knight · World Chat Champion Joined: 22 Feb 2005 Karma :

To be honest I can't say I have sympathy for customers on NTL. They are renowned for their awful service. Why people are still signing up to them is completley beyond me. Confused

____________________
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Misc · World Chat Champion Joined: 15 Aug 2005 Karma :

The reason i signed up a few months ago was because they gave a free install & BT charged 70 odd quid, there internet i don't have a problom with but the rest is poo.

cqueen · World Chat Champion Joined: 13 Apr 2005 Karma :

why is aol the worst?

iCraig · World Chat Champion Joined: 04 Jun 2004 Karma :

I like NTL, never had a major problem yet only times I have had a fault it was sorted that same day with an engineer visit.

Now you can't get better than that IMO!

yambabe · World Chat Champion Joined: 12 Jul 2004 Karma :

I like NTL too. TV is OK, don't really bother with the phone, internet is fine too and if there is a problem with the broadband tech support are very patient and helpful.

The only time I've really had a problem was when my cat blew up the box by pissing on it! I was fully expecting to be charged for a new one but they replaced it for free cos they said it had made the day of the entire CS call centre when I owned up about what had happened!
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Sod falling in love, I wanna fall in chocolate. Very Happy

AcIdBuRnZ · World Chat Champion Joined: 28 Jul 2003 Karma :

numark1 · Scared of girls Joined: 09 May 2004 Karma :

My friend uses them for everything, has the premium everything and calls america alot so his bill with ntl is always high. When he gets a problem they sort it out quick and give him free stuff. Laughing

We use BT for everything and they are poo, our line keeps cutting out and also to phone them be prepared to be put on hold for at least an hour and speak to an indian call centre. Thumbs Down

AcIdBuRnZ · World Chat Champion Joined: 28 Jul 2003 Karma :

MarkyPancake · Crazy Courier Joined: 05 Jul 2005 Karma :

We used to have NTL Digital TV, but got rid of it after a number of problems. We moved to Sky which has worked out better and cheaper.

We kept NTL Broadband, we were on the lowest bandwidth, which automatically upgraded to 1MB last year. So far so good with this part of their service.

T1z3R · World Chat Champion Joined: 23 Oct 2005 Karma :