Cheers Hein Gericke

..... · Quote Me Happy Joined: 15 Jan 2005 Karma :

I've been having a saga trying to get hold of a new lid and in doing so experienced both ends of the customer service spectrum.

I originally ordered an Arai from thevisorshop.com and awaited it the next day from their next day delivery service. Did it come? Did it f*ck, so I emailed them.

Gave them a couple of days benefit of the doubt then phoned them. "It's out of stock but we've ordered one and it will be a few days". Ok fair enough, it's £60 off the RRP so I was happy enough to wait. It would have been nice to have had the phone call their website promises when you order an out of stock item, but they are useless wankers so what do you expect.

Anyway, emails ensued - all unanswered. Even everytime I rang them an unhelpful monosyllabic woman would answer who could give me no time frame for delivery, saying it would be with me "soon". So today I told them not to bother and cancelled the order.

There was no way I was going to let a useless bunch of tossers over £400 of my hard earned. I'd would have rather paid the full RRP down my local shop then let those shitbags have it. It wasn't the fact it was out of stock that bothered me it was the dire customer service.

So I looked around on the web for the same lid and went on the Hein Gericke web site. Lo and behold there it was for £100 less then the RRP, which was £40 less then theshittyvisorshop.com. Bear in mind that every other place had the lid at it's full RRP this is a damn good price.

One quick phone call later to Hein Gericke and a chap called Ross had located the lid at their Belfast store and it will be winging it's way to me within 3 working days. Such a painless and simple transaction.

So a big Thumbs Up

to Hein Gericke and a nice fat Middle Finger

to thevisorshop.com .

Anyway, rant over.

jay_666 · World Chat Champion Joined: 01 Jan 2006 Karma :

i've always been impressed with hein gericke Thumbs Up

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Rookie · World Chat Champion Joined: 09 Feb 2005 Karma :

veeeffarr · Super Spammer Joined: 22 Jul 2004 Karma :

I think I'm the only person that exists that has had really bad experiences with HG.

colin1 · Captain Safety Joined: 17 Feb 2005 Karma :

mim hates hg too

i like them better than other bike shops ive been to but they cant beat ebay for me
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jay12329 · Dr. Evil Joined: 02 May 2003 Karma :

I've always had good experences with HG, staff are realy helpfull and friendly. Local store even organises a track day each year for the regular customers to get together with the staff for a blast.
J

DukeRed · World Chat Champion Joined: 07 Mar 2004 Karma :

Always had good experiences with HG except the Luton store. Some of the ppl there give off bad vibes and I generally don't like being in that shop.
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bazza · World Chat Champion Joined: 27 Aug 2004 Karma :

Heinz Gherkin FTW. I once spent nearly 2 hours in HG near 5ways in Brum trying on leathers, where most shops will be trying to get you to buy the first thing and out the door ASAP.

They used to offer free coffee too, but seem to have stopped...
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Skunkcap Freddie · Brolly Dolly Joined: 20 Oct 2005 Karma :

i don't like the place either, i went in to the shop in belfast and the bearded fooker at the counter was more than unhelpful. wasn't like it was closing time and he was tryin to get me out of the shop.

prehaps i shouldn't judge the shop on that one particular tosser. but they are quite expensive for stuff

paulthewitt · World Chat Champion Joined: 17 May 2004 Karma :

they have been extremely helpful, every time i have been in. prices are normally about average. but due to the extremely helpful attitude my brother and i have handed over about £2000 in the last 2 years. not bad going really for a store out of 2 people.

Simple · World Chat Champion Joined: 08 Feb 2005 Karma :

Erm, I have a £50 off thing for Heine gerricke if you spend over £250...

guess it's too late to foward the email to you in which this voucher is in?

Sign up to their website you get all the offers and money off vouchers, it's pretty damn good!
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Simple · World Chat Champion Joined: 08 Feb 2005 Karma :

fuzz · World Chat Champion Joined: 24 Mar 2004 Karma :

fuzz · World Chat Champion Joined: 24 Mar 2004 Karma :

..... · Quote Me Happy Joined: 15 Jan 2005 Karma :

Well the helmet arrived today as promised Thumbs Up

It was even the right one and the right size Laughing

It was also really well packaged which was a concern of mine.

Hein Gericke definately get a Thumbs Up

from me and I'll use them again.

kawakid · World Chat Champion Joined: 15 Mar 2005 Karma :

They don't rush you in the Bradford store.

I was there for hours trying on gloves and asking questions other day.

Saying that I did ride to the store and was wearing full leathers.

When a local school kid walked in they weren't as helpfull to him.
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