Drive Assist (and insurance)

[JodieWodie]

Has anyone else had the misfortune to be involved with these bunch of monkeys ?

What an absolute shower of thickos

Started 2 weeks ago, my car (parked), was hit by some bloke
My insurance company told me that D.A. would call me regarding my hire vehicle
Didn't happen
I called THEM
They said they couldn't release a car to me as they only had the blokes details, address/telephone number, car reg, but not his policy number
And they couldn't call him to find out !
So... I got hold of him, eventually, rang them back, jigging about a lot..eventually got a car released to me. All my work and effort

THEN they said they were sorting out an engineer to do a 'home inspection' of my car, as it was undriveable
It is most likely a write off
Now... 2 weeks later nothing has happened
Called them this morning
"YOU have to take the car to 2 garages for estimates madam" !
Well.. that wasn't what you told me 2 weeks ago
"Oh, yes it was..well, that is what you need to do"

It's undriveable
"Well, you will have to find 2 garages that do home inspections"
Okay ...called my insurance company... "Your case is CLOSED here, you need to contact the third partys insurance"
Okay... called NIG (his ins)
"We will get an engineer to call you about a home inspection"
Haha
Back to square one


THEN to add insult to injury, Drive Assist just called me (as I am going to Ireland for a week on Saturday and they want my hire car back)
Some ARSEY bloke wanted to collect my car in the morning
I told him I needed the car until Friday night
"BUT you are going on holiday on Saturday morning aren't you"!!??
Yes, but I still need the car
"Tut..it's going to be verrry difficult"
NOT MY PROBLEM IS IT !!?? Jesus
"Okay, I will collect it Friday tea time then"
Not much choice have I
Even though I have paid for insurance up to Saturday morning
Idiots

Rant over

Why can't these companies just do things smoothly
Result = headache to start off the day

Is it ALWAYS like this ??
I have never, ever heard of things going completely straightforward

Jo x
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Courage doesn't always roar. Sometimes courage is the quiet voice at the end of the day saying, "I will try again tomorrow"

[Mrs Kickstart]

Hi,
Yes it is hard work, I suggest you keep a log of everything so If they do not get the arse in gear you can complain.

Regards
Charlotte
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Help fight the safety camera partnerships -- www.pepipoo.com

[Robby]

Are you insured tpft or comp?

When I had my crash I had the car recovered to the repairer from the scene, and had a courtesy car within 5 days. Took a lot of calls and work though, this was with a fully comp policy with elephant.

Dealing with elephant was pretty hopeless. Dealing with albany, their claims recover company, was slightly hopeless. Dealing with the lawyers handling my personal inujury claim, that was the way forward. They had sufficient intelligence and clout to get things done. So when I needed my courtesy car changed for an automatic there was no point haggling with elephant/albany, i just called my solicitors and got them to sort it.

So if theres a claims recovery company involved in any of this, they might have a bit more clout. Asking for the address to write to with a complaint normally makes them a bit more compliant.

[FreshAL]

Bizzare.

My crash, the only people who seemed to actually know what they were doing were Hexagon Motorcycles, who provided me with a hire bike*.

They managed to sort stuff out when the insurance compaines were dithering and being generally rubbish


*Which I crashed. Sorry about that

[syl]

If it was the other guy's fault, just ring a different accident specialist and get them to sort it all out. The only one I've used is helphire and they were great - brand new hire car the same size as my own within 12 hours for as long as it took my car to be repaired, all charged to the other guy's insurance. They'll also arrange transport of your car to a repairer.
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Current bike: Kawasaki Z750S