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Think yourselves lucky that bikes are cheap

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syl
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PostPosted: 17:07 - 17 Aug 2006    Post subject: Think yourselves lucky that bikes are cheap Reply with quote

Think yourselves lucky that bikes are cheap - to buy and also to repair.

I've been on the bike all week because my (just out of warranty) car is in the garage after going all shitty on me last week. Well, the damage comes to £2980.21 for a new engine (yes, you read the amount right). I could take it elsewhere to get it done a bit cheaper, but then I'd have to pay for the diagnostic work already done, a tow because the engine is in bits and I'd also need a hire car. And it would take a fair bit longer. So I'm going to just have to pay. Crying or Very sad

All the garages I've spoken to, including my dealer, advised me to speak to Vauxhall Customer Assistance (sic) to try and get a goodwill payment from them towards the cost of repair. Were they interested? Were they f*ck. It took 4 days to get them to call me back.

The car: 52 reg Vauxhall Astra convertible 2.0t (Z20LET)

My advice - if you need a car as well as a bike, don't buy Vauxhall. Clarkson was right about something after all.
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Jack_Cheese
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PostPosted: 17:11 - 17 Aug 2006    Post subject: Reply with quote

Get onto the car mags, Autocar, Autoexpress, TG, and tell them, they'll help you get a goodwill payment from vauxhall. Go to the journos, it's worth a shot to reduce that bill!

Jack
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moonym20
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PostPosted: 17:12 - 17 Aug 2006    Post subject: Reply with quote

lol

you don't wana know about aviation engines then,

a half decent lump from Contenental Motors would set you back a good £15K brand new Shocked
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BorderHooner
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PostPosted: 17:13 - 17 Aug 2006    Post subject: Reply with quote

just burn the damn thing and claim on th einsurance.

fecking hairdressers pile of crap anyway, your own fault for buying it and thrashing the arse off it thinking you were in a james bond movie Mr. Green Karma Wink
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mad4it028
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PostPosted: 17:14 - 17 Aug 2006    Post subject: Reply with quote

in fairness why should they pay up?
warenty is over so its just bad luck
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colin1
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PostPosted: 17:15 - 17 Aug 2006    Post subject: Reply with quote

thanks for that, you have cheered me up
i just got my scooter back having payed £440 for repairs. Arguably I could have got another scooter of similar mileage for £500 but at least with all the work done, mine should be good for a few years while a similar mileage one would probably need the same work doing at some point.

I was thinking that although bikes are cheap to insure, they need more servicing and repairs than cars for a given mileage. I was thinking maybe I should have had a car instead.

Thanks for bringing me to my senses and realising that cars can cost a lot more.

seems strange you needed a new engine on such a new car.

funnily enough i had been thinking of getting an old vauxhall omega estate but i dont need one
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0ddball
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PostPosted: 17:15 - 17 Aug 2006    Post subject: Reply with quote

Paying £3K doesn't make economic sense, cut your losses and sell it. You won't get much for it on ebay or autotrader but you might get a bit more on one of the vauxhall forums. For anyone who can do the spanner work themselves it will cost no more than a grand to fix.
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Jack_Cheese
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PostPosted: 17:16 - 17 Aug 2006    Post subject: Reply with quote

The manufacturer should pay up out of good will. If i sold my bike to someone "sold as seen" and the bike blew up 100 yards down the road, i'd at least go some way to covering the costs.

Jack
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sagalout
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PostPosted: 17:24 - 17 Aug 2006    Post subject: Reply with quote

mad4it028 wrote:
in fairness why should they pay up?
warenty is over so its just bad luck


To bolster their reputation. I drive a merc which had a gearbox fault well out of warranty. Mercedes attitude was that it shouldnt have failed at such a young age (70,000 miles) and they covered the entire cost. I've also known them to replace an engine FOC on a 13 year old W124 because it just shouldnt have happenned.

Warranty is one thing but as a consumer you also have rights to expect something to last a reasonable amount of time. 4 years for a car engine is not a reasonable amount of times, unless its been driven to the moon and back.
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Jack_Cheese
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PostPosted: 17:32 - 17 Aug 2006    Post subject: Reply with quote

This is actually a good reminder for me. I've yet to buy my first car, but throughout my car searching the one thing i've failed to take into account is customer service. I totally forgot to take it into account, i think it should serve as a reminder to all of us - for bikes aswell as cars Thumbs Up

Jack
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syl
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PostPosted: 17:33 - 17 Aug 2006    Post subject: Reply with quote

SpannerMonkey wrote:
Paying £3K doesn't make economic sense, cut your losses and sell it. You won't get much for it on ebay or autotrader but you might get a bit more on one of the vauxhall forums. For anyone who can do the spanner work themselves it will cost no more than a grand to fix.


Asking prices for the same car on autotrader are 8.5k - 9.5k, so I can't just scrap it. Even as a trade in I would get a good 6.5k minimum. If I tried to sell it as a non-runner on EBay with a broken engine I doubt I would even get 2k - so it makes sense to repair it.

My only alternative was to get it repaired as cheaply as possible and then trade it in against a new car rather than sell it privately. But trade in value would be about £1k-2k less than private - especially as I'd haggle hard on the price of a new car - which would mean it would cost me the same in the long run and I'd have a 15k loan for a new car on top.

Unfortunately the most economic solution seemed to pay up. And to pay up to Vauxhall as they have already carried out just under £500 of work that I would have to pay them for if they don't finish it off.

I could have it stolen and burned out, but that would be difficult as the engine is currently in parts. And fraud is not really my thing anyway.

I will write to car magazines (and the local paper too - in fact I may just write an article for them and offer to let them publish it) in the forlorn hope that Vauxhall may offer a goodwill gesture after all. I've already written to Honest John (the Telegraph motor section) but he says GM are in the financial shit at present and are probably avoiding goodwill payments like the plague.

I believe that an engine should last more than 3.5 years/69,000 miles without falling apart. Especially one that has been serviced on the dot by the dealer. So did most of the mechanics I spoke to when getting quotes (they couldn't believe what I was asking them to quote for). They all thought (even my dealer that is going to do the repair) that Vauxhall would help out. I could try going to the small claims court over it, but that would involve court fees and me getting a report from an expert witness - which would just be more money down the pan if I lost.

So I'll stump up, keep my finders crossed, try and shout about how crap Vauxhall Customer Assistance are and cost them any business that I possibly can. When anyone mentions buying a car to me in future I will relay my opinion of Vauxhall and how they should steer well clear.
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Davo
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PostPosted: 18:00 - 17 Aug 2006    Post subject: Reply with quote

Just out of interest any idea what the cause of the problem was?
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syl
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PostPosted: 18:06 - 17 Aug 2006    Post subject: Reply with quote

Cause? No.

The problem was that a warning light on the dash lit up, so they connected it top the computer. That said there was a problem, needs more tests. It failed a compression test on one cylinder, which meant they took it apart to look at it. When they looked at it they found that one of the pistons was damaged. No idea why.

To repair they quoted for:

Exchange head
Piston
Lower gasket kit
Oil pump
Head set
Head bolts

plus 13 hours of labour
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numark1
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PostPosted: 19:14 - 17 Aug 2006    Post subject: Reply with quote

My mum is paying just over £600 to have a new air conditioning compressor and refilled for her audi a6. Laughing the last service was £1400. I thought expensive cars were supposed to last. Laughing
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Rookie
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PostPosted: 19:44 - 17 Aug 2006    Post subject: Reply with quote

SpannerMonkey wrote:
Paying £3K doesn't make economic sense, cut your losses and sell it. You won't get much for it on ebay or autotrader but you might get a bit more on one of the vauxhall forums. For anyone who can do the spanner work themselves it will cost no more than a grand to fix.


Don't know about that, an Astra convertible will lose more than £3k of it's value without an engine. Breaking it might make more sense but it's a lot of work.

That's pretty abysmal, I've heard of 3 Vauxhalls in the last 2 weeks who blew up their engines. A workmates' Vectra broke a con rod, and his friends 2000 Astra with 40k died too.
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Teamcalibra
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PostPosted: 20:02 - 17 Aug 2006    Post subject: Reply with quote

I had a Vaux where an plastic idler wheel shattered. It was a recall item and when I went to a Vaux dealer for the check they lifted the bonnet and said - yup it's fine. 2 weeks later one mangled block and 8 valves fooked out of the 16. I got on to Vaux Customer services and they didn't want to know...

I kept on at them. I complained like mad and got stroppy raising my voice (hate being like that but it works). They agreed to pay for parts if I paid the labour... Better than nothing.
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Finglonga
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PostPosted: 20:10 - 17 Aug 2006    Post subject: Reply with quote

First I would want someone independant to check the engine over. Then find out why Vauxhall engines are only designed to last a few years when others can do 100k miles with no problems.

If you have not serviced it or abused the engine then tough, but under normal circumstances an engine should not fail in such a short time. The words 'not fit for the purpose' spring to mind.

Oh and forget Customer assist, they are nothing! Always go straight to the top bloke at head office, he will notice a complaint. I have done it before with a bike that was 3 years out of warranty and the company paid parts and labour in full.
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0ddball
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PostPosted: 20:16 - 17 Aug 2006    Post subject: Reply with quote

In contrast untill recently i had 3 Vauxhalls. One with a standard 2L 16v which is on 130K and is thrashed everyday of it's life, another with a ~200bhp 2L and one with a 400bhp turbo lump which never missed a beat in 30K and is still going strong in the new owners car. None of them blew up.

It's true that the newer engines are weaker than the early 90's range but they should stand up to normal use.

I guess if you own a fairly flash car like that you have to be prepared for the fairly flash bills. If you are open to getting the work done by someone independant i could put you onto a guy in Portsmouth who knows his stuff and could probably rebuild your lump using a 2nd hand block and have it back in the car and running for a third of the Vauxhall cost.
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extreme3d
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PostPosted: 21:14 - 17 Aug 2006    Post subject: Reply with quote

dmahon wrote:

I believe that an engine should last more than 3.5 years/69,000 miles without falling apart.


The moment you said 69k as a wild stab in the dark would I be right in saying the cam belt snapped? Would result in total top end damage to the engine costing many thousands to sort out.

It's around the 60 - 70k mark that a car needs the cambelt changed. Usually it's at 60k but a lot are at 70k. It's unfortunate that yours has gone just before the 70k service. Check the service book at it will mention when the cambelt is to be changed. If it's 70k then you will have a fight on your hands to get them to cough up. They can say they have no control over how a car is used and it miss-treated the engine will wear out faster.

If however it was done on it's last service you could argue that the work was carried out incorrectly and want them to pay for the damage.
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syl
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PostPosted: 21:25 - 17 Aug 2006    Post subject: Reply with quote

extreme3d wrote:
dmahon wrote:

I believe that an engine should last more than 3.5 years/69,000 miles without falling apart.


The moment you said 69k as a wild stab in the dark would I be right in saying the cam belt snapped? Would result in total top end damage to the engine costing many thousands to sort out.


No. The cam belt was replaced as scheduled at 40k miles and again a few months later at 45k miles when the water pump was replaced under warranty. It's not due again until 85k.
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FuTuR?
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PostPosted: 21:41 - 17 Aug 2006    Post subject: Reply with quote

When my brother crashed his astra and wrote it off the engine fell clean out of the bottom... Just thort i would say lol.
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krebsy
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PostPosted: 09:30 - 18 Aug 2006    Post subject: Reply with quote

I've been quoted 550 quid just to get my rear brakes serviced on my 2000 Renault Laguna. It feels like that's taking the piss, seeing as my bike is 60 quid to overhaul the front brakes, 30 to clean out and free up a seized caliper bolt and one garage even did it for free... Smile

K.
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John C
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PostPosted: 10:00 - 18 Aug 2006    Post subject: Reply with quote

sagalout wrote:
Warranty is one thing but as a consumer you also have rights to expect something to last a reasonable amount of time. 4 years for a car engine is not a reasonable amount of times, unless its been driven to the moon and back.

I think there is something in the trade descriptions act that says an item must be "fit for purpose". As a consumer you can expect a car engine (serviced by the dealer to the manufacturers recommendations) to last more than 70000 miles.

If I where you I'd be speaking to the dealer manager and threatening to take this to trading standards!

On a smaller scale, I had a TV pack up exactly 3 days after the 12 month warrantee ran out. The shop told me that I'd have to get onto the manufacturers, but after explaining to the manager that a £650 TV is not "fit for purpose" if it only lasts 13 months, he agreed to provide a new one FOC and send the old one back to the manufacturers.
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kawakid
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PostPosted: 10:19 - 18 Aug 2006    Post subject: Reply with quote

I blew my engine on my MK2 Mondeo about 3 years back. (my fault).

Cost me £1500 fitted for a new one.

One thing to note, I could have got an engine out of the recked ford for about £500 (fitted). Thats what I would do now.

You need to go on google, and put your details in every part finder web site.

A back street garage will probably charge you about £200-300 to fit.
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syl
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PostPosted: 11:28 - 18 Aug 2006    Post subject: Reply with quote

I could only find one second hand engine, that was 30k miles and would cost over £1500 by the time VAT was added. Unfortunately, it's not that common an engine (Astra and Zafira GSi only).

Delivery (and return of mine for reconditioning) was another £100.

Fitting £300.

I would then have to pay £150 for a lowloader to take my car and engine away from the current dealers garage.

I would also have to pay the £400 in labour already diagnosing the problem and stripping the engine that I don't have to pay if I get the new engine from the dealer.

A hire car for a week (or two) £150.

Warranty on the engine would require 6000 mile servicing instead of every year / 20,000 miles. I do 20,000 miles/year. Another £200 down over 12 months.

Total £2800 - so, all in all, second hand at a backstreet garage isn't worth it!
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