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Advice needed re: eBay

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Trixie
World Chat Champion



Joined: 27 Jul 2005
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PostPosted: 14:16 - 21 Sep 2006    Post subject: Advice needed re: eBay Reply with quote
Sorry guys, if this has already been asked.

I've just got an e-mail from eBay (deffo from them, no phishing or anything) saying the following:

Quote:
We are contacting you about the following item: ARAI HELMET LADIES RAGLAN TEE..NEW LOW PRICE (#330015523520) The seller, comeonsasha tells us you have mutually agreed not to complete the transaction (either because you returned or are returning the item for a refund, or because there was a misunderstanding) and has requested a credit for their eBay fees.

Please respond by 28-Sep-2006 so eBay knows whether you have made this agreement.

Please note: you and the seller will still be able to leave feedback for each other regarding this transaction.

Thank you,
eBay


Now it's true that this transaction didn't complete. Basically, they misadvertised the item. I ordered it and when I received it I realised it was wrong. When I told them they apologised and said to send it back, I duly did so (paying postage) and they refunded my money. I even left them positive feedback as they'd been helpful, so WTF is going on here?!!

Your help is muchos appreciated on this please... Smile
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craigie b
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Joined: 26 Jul 2004
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PostPosted: 14:19 - 21 Sep 2006    Post subject: Reply with quote
itws just ebay protocol so the seller can reclaim their fees. Nowt special and nothing bad for you
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Trixie
World Chat Champion



Joined: 27 Jul 2005
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PostPosted: 14:29 - 21 Sep 2006    Post subject: Reply with quote
Ah, the penny drops (I think) Confused . So they're claiming credit back from eBay, rather than from me?
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craigie b
Citizen Smith



Joined: 26 Jul 2004
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PostPosted: 14:29 - 21 Sep 2006    Post subject: Reply with quote
In a nutshell yeah, it also means neither party has to leave feedback. Nowt to worrie about Thumbs Up
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Trixie
World Chat Champion



Joined: 27 Jul 2005
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PostPosted: 14:31 - 21 Sep 2006    Post subject: Reply with quote
Cheers Karma I was obviously having a blonde moment there! Thumbs Up
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