Advice on dealer (Colin Collins Harrow) fuk up!

[dew]

I bought a Ninja zx-6R on 26-Oct and paid for an upgrade kit at the same time. It comprises of a new can, double bubble, weights at handle bar , tail tidy etc. costing around 500 (including fitting)
The dealer told that they dont have that in stock and will fit them in at first service. Now, I have booked for first service tomorrow, and am chasing them since last thursday for the kit. Still not in stock!
Do you think he is just taking me for a ride? Am thinking of asking money back, and telling him will pay when they get that in stock and fit to my bike!
Any suggestions?
____________________
Theory: 34/35, 64/75 Test: 23-Oct-06 PASSED (No minors)
Current: Ninja ZX- 6R Future: ???

[alone]

Personally, I'd ask for a full refund, clearly stating you're more than happy to pay for the parts and labour when they've actually got them in stock. And that the money is better off sat in your savings account making interest, rather than them holding it.

[Mr.Everready]

[LustyLew]

Yeah, unless it's a complete titanium top brand system, that is a lot of dosh!

From my own personal experience of Colin Collins, they are very very keen to take your money, once your out the door they dont want to know.

I was looking at the GSX1400 in their Letchworth branch, as soon as I said I'd be looking at a month or two before purchase, they lost interest.

This was the Letchworth branch, guess it runs in the business.

As alone said, I'd request a full refund until they can provide and fit the parts.
____________________
Like a Yorkie - I'm not for the girls

[gavin]

a few years ago, (about 12 actually) i sent my dad there with a pair of loose wheels to have some tires fitting for my tzr 125.

they obviously saw he didnt have much of a clue about bikes, and charged him workshop rates (£35/hr) for fitting 2 tires!

i was livid, as i usually used watling tires and they dont charge for fitting, but i was stuck at work, but that was too far for him, and collins were fairly close.

trouble was there was nothing i could do as he had already paid and accepted the cost.

looks like they are still playing their dirty, sharp trading tactics....
____________________
1988 TZR125 : 1990 RD350YPVS/ RGV250 HYBRID : 1982 RD80LC : 1983 RD80LC : 1994 RGV250 : 1991 TZR125 / CR500R HYBRID : 1976 BENELLI 500 QUATTRO : 2006 TRIUMPH 675

[dew]

[mrtEE]

Probs only worth half what you paid and very easy to fit at home.

[LustyLew]

Even I could fit all of that!
____________________
Like a Yorkie - I'm not for the girls

[Mr.Everready]

Whats wheel trims ? Rim tape ?
____________________
the undemocratically unelected mod of the Scottish section

[UrbanRacer]

i would either ask for my money back or tell them they've got 2weeks to get the parts in and fitted.

[ColdInsomnia]

Get your money back and put the parts on yourself mate.

It'll save you a LOT of money and you'll learn as you do it. Nothing in that list is really hard to do, and you've got access to a great forum full of people willing to help you here
____________________
Yamaha YB100 | Yamaha TZR125 | Yamaha XJ600S | Suzuki GSF600
"Our society is run by insane people for insane objectives. I think we're being run by maniacs for maniacal ends and I think I'm liable to be put away as insane for expressing that. That's what's insane about it."
John Lennon

[dew]

Thanks all..

[ColdInsomnia]

[Mister James]

They've had your money for weeks without providing you with either goods or services. Ring them up and let them know that you will be expecting a refund on collection of your bike, and that you will contact them if and when you decide to return to them to purchase the said items.

I am a mechanical novice when it comes to bikes, but I would be fairly confident installing everything on your list but the exhaust without needing to seek help, and I don't think that even that would be a huge amount of effort, so you won't have any real problems.

There are wiser heads than me within easy riding range of Harrow (I actually live half a mile from C.Collins) if you had any problems, and my experience on these forums is that people are often forthcoming with offers of practical help.

Colin Collins don't seem to be hugely popular on these forums, but I have to confess I've bought 3 bikes from them and never really had any issues. Be polite, stick to your guns, and you'll be laughing.
____________________
>Soultrader Mister James, I bet you are a copper
>Bazza Wow. Eyes like a shithouse rat, you...

[R1stu]

If they wont give you your money back then take £500 of goods from the shelves!

Then if they try to have you for theft, show the cops your recipt for the other stuff and ask him to show you where that is!
____________________
Carbon closet tart! https://www.bikepics.com/members/r6stuk/02r6/
Stolen bike. 2000 R1: https://www.bikepics.com/members/r6stuk/00r1/
Current bike 1991 Honda ST1100 Pan European, 1986 Honda cb350sg (Finished)

[Cillit-BANG]

I've always used www.cansrus.co.uk for my Scorpion cans. Price is usually quite good and service is good too.

I can't beleive they want £500 for that list of bits

[MattEMulsion]

Admittedly the price is expensive for the bits that you are having added, I would say top rate but not extortionate. Add the bits up separately and it will still come to over £400 odd, depending on exactly which can and which screen etc. Kawasaki (and all main manufacturer brand) screens can be pricey in the first place. Add to that a couple of hours fitting charge at maybe £35 an hour and thats where the best part of £500 has gone.

It would be better if you could get your money back and do the bits yourself, but don't bank on it being easy to get the cash back. You have to give them a reasonable chance to get the parts in and by the sound of it they know how to be evasive. Dig your heels in, be polite but firm with them, so they know that they can't take the pee when dealing with this matter.

If you can't get your money back and they manage to get the bits in the next couple of weeks then I wouldn't lose any sleep over it, take it as a lesson learned. Like I said it is pricey but no more than I would expect from a main dealer.
____________________
Yamaha YZF-R6

[Harold_Shand]

I've had a few run-ins with Colin Collins. They had my scooter for an age and kept blaming the parts being out of stock, this wore very thin after 2 months ( maybe more, it was a long time ago now ) and had to sort it out myself.

There was something else as well, but really this is a bit close to home for me so I'll leave it that. They are good guys, but I think at the very top of the tree is where all the crap comes from.
____________________
BCF's 6th favourite poster 2009-2010

Harold_Shand's theory might be the best explanation.

[Velocifero]

I've thrown a strop in there once. I found Colin Collins and Daytona in Ruislip a tad economical (or maybe creative) with the truth. two places I wont be using ever again.

[dew]

Well, apparently someone from there is reading posts here!! Am being told that the parts were supposed to be delivered today but got delayed and would surely come in tomorrow. So the bike is booked for next wednesday to get them fitted. I will chase up to ensure the parts do come in and stay reserved

Thanks guys!
Next time i will visit forum first rather then forking out money at overpriced dealers.

Cheers
____________________
Theory: 34/35, 64/75 Test: 23-Oct-06 PASSED (No minors)
Current: Ninja ZX- 6R Future: ???

[Ste]

If you can, then don't take them up on fitting next wednesday day, just get your money back instead, that lot for £500 is really expensive. They've taken too long and you've managed to source the parts elsewhere for cheaper, money back please.

[dew]

Update :-
There is a tax disc holder and tank cover as well plus the stand bobbins. They have received the stock and bike's booked for wednesday.

I got the oxford hot grips and scotoiler fitted and am very pleased with the job . The two together costed around 170, which is very good IMO . The hot grips have been done properly, they mounted the heating control nicely and I can't see any wires or anything. So at least the guys in workshop seems good!
And yeah, the exhaust is top of range scorpion titanium oval multi-color. So am gonna leave it at that.

Thanks for the suggestion guys. Yesterday was a bad day!
____________________
Theory: 34/35, 64/75 Test: 23-Oct-06 PASSED (No minors)
Current: Ninja ZX- 6R Future: ???

[GearboxGeezer]

Just say you need the cash to feed your family, and start crying if they dont give it back

[gavin]

[Biker100]

post up some pics of the kit when you get a chance