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Manuel |
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![](images/spacer.gif) Manuel Borekit Bruiser
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neatbik |
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![](images/spacer.gif) neatbik World Chat Champion
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Seb |
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![](images/spacer.gif) Seb World Chat Champion
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Cheeseybeaner |
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Llama-Farmer |
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Noxious89123 |
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![](images/spacer.gif) Noxious89123 World Chat Champion
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 23:20 - 31 Jan 2012 Post subject: |
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I deal with chargeback stuff at work (in the sense that I see it and pass it along).
Basically, your card provider is held partly responsible if something like this happens, so if the service provider fails to rectify the problem satisfactorily, you can tell your card provider to do a "chargeback". This isn't to stop a payment going out, they actively reclaim the funds from the other parties bank. They do expect you to try and recover it from the service provider yourself first though. (A bit like a paypal claim really).
I think it used to be only on certain credit cards, but alot of debit cards have it now too.
If your card says Visa on it, you can do a chargeback. ____________________
'06 Honda CBR125RW-6 ~ '00 Honda CBR600F-Y ~ '07 Honda CBR600RR-7 ~ Bikeless
'53 Ford Ka 1.3 ~ '03 Vauxhall Astra SRi 1.8 ~ '52 Vauxhall Astra SRi 2.2 ~ '53 Vauxhall Astra GSi |
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Llama-Farmer |
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c-m |
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 23:32 - 31 Jan 2012 Post subject: |
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Only if you bought items on a credit card are they jointly liable.
If you used a debit card the issuing bank, doesn't have to do shit, but most of the time if you contact visa/mastercard, they will do a chargeback for you despite not being liable.
If you paid via paypal, then you would have to raise the issue with paypal. ____________________ Motorcycle headlight bulbs and HIDs
Blogging about my bike and trips
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sickpup |
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![](images/spacer.gif) sickpup Old Timer
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 23:51 - 31 Jan 2012 Post subject: |
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I'm confused kids
A member who has only posted 3 times in the 3 1/3 years they have been registered post that a company may be going bankrupt and no one really questions it?
Interestingly OP lives within easy distance of 4 HG's so no need to mail order stuff.
Do we have an agent provocateur in our midst? (and I don't mean a bra) |
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Rogerborg |
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![](images/spacer.gif) Rogerborg nimbA
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 00:34 - 01 Feb 2012 Post subject: |
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sickpup wrote: | Do we have an agent provocateur in our midst? (and I don't mean a bra) |
I hear they J&S gangsta be rolling deep.
https://www.fohguild.org/forums/attachments/screenshots/129694d1263138117-animated-gif-thread-gangsta.gif
Well, anything's possible, but it's a pretty lukewarm piece of stirring, if so. If I was going to try to start a whispering campaign, I'd throw in something about being hog tied in the basement wearing just my socks and a Box. ____________________ Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike |
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sickpup |
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Shaft |
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Pol Anorl |
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 01:37 - 01 Feb 2012 Post subject: |
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Got my item i ordered from them last week so who knows dude. ____________________ GOOD GAME BODYGUARD: https://i.imgur.com/8WePGgf.jpg
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Llama-Farmer |
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 03:42 - 01 Feb 2012 Post subject: |
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bunglebubs wrote: | Ben-B wrote: |
Unfortunately I've experienced several occasions when ordering online, where it says in stock and it isn't. I've even had someone on the end of the phone say they have it in stock and will dispatch it the same day, only to contact me a few days later to tell me they are going to have to order it from their supplier. THAT is not on, so I cancelled the order and went with someone else who were just as cheap. |
^^ This
Ive had this happen to me, start of this year 3/4th Jan I ordered a helmet from a well known online helmet retailer, was told over the phone helmet was in stock, should arrive 2/3 days. 5 days later still no helmet and no explanation, I had to phone them to find out what was going on only for them to tell me they tried to contact me??? even though they have all my details and emailed me at time of placing order with confirmation of order and my phone number etc, only for them to tell me that helmet was no longer in stock!!! WTF? and yet to this day the same helmet in my size is still showing on their website!!! |
It really isn't hard to link the product page on their website to the stock database so it knows when its in stock and when it isn't.
Hell for only 2 more IQ points they could even tell you how many are in stock, and when they're going to be ordering more, so you can get an idea of how quick you need to do your shopping around and deciding before they might run out |
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bunglebubs |
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iooi |
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![](images/spacer.gif) iooi Super Spammer
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 07:29 - 01 Feb 2012 Post subject: Re: Hein Gericke - going bust? |
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Oldie wrote: | "Chargeback" is a new one to me. I ordered a bike stand from them last week and fully expect it to arrive (used paypal) but can I use chargeback if it doesn't arrive? Is this a Paypal term, or ebay or something to do with credit cards??? What an innocent I am ![Sad](images/smiles/icon_sad.gif) |
If you used Paypal then you have 40 days to do something.... So contact them straight away and start a dispute... Can be done via your paypal user area.
c m wrote: | Only if you bought items on a credit card are they jointly liable.
If you used a debit card the issuing bank, doesn't have to do shit, but most of the time if you contact visa/mastercard, they will do a chargeback for you despite not being liable.
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Oh boy.....
If you card has a visa logo on it then the "CARD PROVIDER/BANK" actions a chargeback on your behalf. That is for DEBIT OR CREDIT. If you get fobbed off, by front line, mention FOS and that should grab someone's attention.
Contacting Visa will not get anything done.
The credit card is excatly the same. The consumer credit act is very rarely used to reclaim funds on your behalf as it is a lot longer process, requires you to do a lot of work.
If you ever have issues, with a purchase and pay via card. Talk to the card provider (Ask for disputes department, not the front line guys) and get the proper advise.....
How do I know this.... Well I do it every day... Its my job.... Not just info gleaned of the internet. ____________________ Just because my bike was A DIVVY, does not mean i am...... |
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Cheeseybeaner |
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chris-red |
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![](images/spacer.gif) chris-red Have you considered a TDM?
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Peirre oBollox |
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 11:30 - 01 Feb 2012 Post subject: Re: Hein Gericke - going bust? |
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Oldie wrote: |
"Chargeback" is a new one to me. I ordered a bike stand from them last week and fully expect it to arrive (used paypal) but can I use chargeback if it doesn't arrive? Is this a Paypal term, or ebay or something to do with credit cards??? What an innocent I am ![Sad](images/smiles/icon_sad.gif) |
It's called a section 75, This all comes from Section 75 of the Consumer Credit Act 1974, hence why this is sexily named Section 75. It rather impenetrably says…
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor. Read it in full
see https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases ____________________ I accept no responsibility for swearing, drinking, motorcycle riding or your pregnant teenage daughter. |
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Denali |
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![Post Post](templates/standard/images/icon_minipost.gif) Posted: 14:02 - 01 Feb 2012 Post subject: |
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Damn... Rumbled.
Yes I registered 3 & 1/3 years ago, went dark, to then resurface and post a mild query about a retailer. It's a huge complex conspiracy up there with the moon landings, Diana and 9/11
Reason I ordered online is that it's actually multiple items (so very unlikely in stock at any one store locally) and hey it's 2012, online shopping is quite popular apparently! And usually convenient when they are in stock as a retailer claims and delivered in a timely manner. Also when I became aware of the offer I didn’t have time to get to a shop as I wasn’t even in London at this point!
The reason not cancelled is – and as people have said normally HG a bit pricey but this was very good offer – I was getting over 50% off the RRP of the order.
So yes there was a need to order online! If that’s ok Never assume with only limited knowledge of the facts!
So my query was just given the number of retailers / suppliers going to the wall generally I was interested to know if any one else was experiencing issues with HG. And note I do actually like HG!
Or am I secretly trying to bring retailers down… after HG, next I’m off to register on a supermarket forum, I’ll then give it 3 years and comment that Tesco doesn’t have my favourite marmalade in stock, and surely must be a sign that they are in trouble. MWAHHHH |
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Old Thread Alert!
The last post was made 12 years, 127 days ago. Instead of replying here, would creating a new thread be more useful? |
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