Shafted By HSBC

numark1 · Scared of girls Joined: 10 May 2004 Karma :

While out in Thailand in May i drew some money out of a portable atm. I drew out 10,000 baht which is about £140.

All was fine, the reciept was correct the money was right so i thought nothing of it.

Later that night i checked my bank balance in an internet cafe and it said i had withdrawn 20,000 baht. I only drew out 10,000 so thought it was just a simple mistake. As i had the reciept i thought it would be resolved ok in the UK.

Anyway i saw the dude at the bank, he took a copy of the reciept and said it would take 10 weeks for them to sort it out.

I thought it was a bit long but nothing i could do. Anyway today i get a letter saying they contacted the owner of the atm machine and there was nothing wrong, the transaction was correct, despite it saying on my reciept 10,000 and i only got 10,000.

The bank are just saying sorry now there seems to be no problem.

Any ideas?? Seems like a bit shit to me really considering i actually have the reciept..... Confused

It's only £140 so not the end of the world but its the principle. I was charged £75 bank charges over there with Barclays, banks take the piss it really annoys me.

colin1 · Captain Safety Joined: 17 Feb 2005 Karma :

may have been that the cash machien provider charges a fee per transaction and its a bit high
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numark1 · Scared of girls Joined: 10 May 2004 Karma :

£140 to draw out £140. Laughing

It was the same type i had been using for 2 weeks previous. The charges were never more than £5.

Rookie · World Chat Champion Joined: 09 Feb 2005 Karma :

You were in Thailand, the cash machine might have been played with?

numark1 · Scared of girls Joined: 10 May 2004 Karma :

I just think "the owner" is being a cunt and cashing in on the money, wouldn't supprise me. The thai's are theiving little gypsies, do anything to get money.

syl · World Chat Champion Joined: 05 Dec 2005 Karma :

Write. State that your letter is a complaint. Ask them to account for the extra money, given that you have a receipt (enclose another copy). Tell them if they can't account for it, you would like a refund. Tell them that if a refund is not forthcoming, you would like the address for the financial ombudsman.

If they don't give you the money back, write to the ombudsman.

https://www.fos.org.uk/
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EuropeanNC30R... · Gay Hairdresser Joined: 20 Jun 2002 Karma :

I've been getting annoyed recently at Barclays raping you for overseas transactions, for future reference get a Nationwide account, no fees for overseas charges and ATM's.

Robby · Dirty Old Man Joined: 16 May 2002 Karma :

Nationwide card as mo said. Its also great fun for confusing Americans.

"But this card expired in July 2001"
"No, that card expires in January 2007"
"I don't understand"
"Don't worry, just put it in the machine and see what happens"
"Oh wow, look, its works"

Itchy · Super Spammer Joined: 07 Apr 2005 Karma :

Itchy · Super Spammer Joined: 07 Apr 2005 Karma :

EuropeanNC30R... · Gay Hairdresser Joined: 20 Jun 2002 Karma :

I recently got charged £12 commission/admin by barclays on an overseas transaction, not atm, wouldn't have had it under Nationwide.

I haven't used the cards yet abroad, a mate has and didn't see any charges though. Anything on your statement Robby?

Robby · Dirty Old Man Joined: 16 May 2002 Karma :

Nope. I've used my nationwide card a hell of a lot in america this year, the only charge I had was from a cashpoint where you pay to use it - like the ones over here that charge 17% to use it.

So yes. Nationwidfe, no charges to use it overseas, and a realisitic exchange rate.

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Ahmato_ · Crazy Courier Joined: 03 Jun 2006 Karma :

The worlds local bank, eh Rolling Eyes

I'd do what Siggi suggested. My mum has that sort of attitude, and trust me, if you flip out at anybody in any store, they begin to see your side of the argument. It's a bit pathetic really, but they usually think whatever it is, is not worth the fuss in the store/bank/etc..
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anders · Banned Joined: 17 Sep 2005 Karma :

Dom_ · Points Mean Prizes Joined: 02 Aug 2004 Karma :

Whilst i'm not happy with the £18 charge for a bank transfer from natwest, when i drew out 100 euros in Amsterdam they only gave me a £1.62 charge which is pretty good.

I'd kick up a bit of a fuss, tell the bank manager that your going to the press etc see what they say. If nothing happens, then do some damage to the local bank.

map · Mr Calendar Joined: 14 Jun 2004 Karma :

numark1 · Scared of girls Joined: 10 May 2004 Karma :

It was 1 transaction, its not on my online statement anymore but i have the statement at home. One transaction for 20,000.

Here is the reciept, i will write a letter today but if they refuse to pay i will leave them. I left barclays beacuse they fucked me about with bank charges and refused to give me a debit card so i will have to look for another bank. Thumbs Down

numark1 · Scared of girls Joined: 10 May 2004 Karma :

Also on the letter from him it says transaction date 19/05/2006 and time 13:18 ATM location Europy (whatever that is)

Transaction was made in Chang Mai, Thailand 22/05/2006 at 17:48. Confused