TRouble with a bike shop

firefox · World Chat Champion Joined: 20 Oct 2005 Karma :

Hey basically i am having troubles with a bike shop, i wont mention their name, they took my bike 3 weeks ago for a warrentry repair and since they have had it they have done nothing they keep saying they are waiting on parts, where do i stand on this as they keep changing their minds on when i will get my bike back and i need it for work, is there anyway i can get a courtesy bike with them doing it on warrentry or anything ?

best wishes

dodge
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bye bye gti <^>( ' . ' )<^>
*officer* what caused the crash ? *firefox* you see that wall up there sir ?
*officer* yes what about it *firefox* i tooted my horn but it refused to move i had to teach it a lesson.

TheDonUK · World Chat Champion Joined: 20 Feb 2006 Karma :

Unlikely you will get a hire bike from them...

what bike do you have man?

even for ducati parts from italy, 3 weeks seems a bit excessive

Its a possiblity they have taken on the work but dont have the time to do it so are fobbing you off with excuses?

You say warranty repair? what was wrong with it, what parts did it need?, i usually always ask if it can be done then and there while i wait (smaller jobs obveously) or explain that i need the bike and i will bring it in when they get the parts.

From the tone of your post though it sounds like they are messing you around, if it all possible get your bike back and take it somewhere else and never go back?

teampots · Spanner Monkey Joined: 01 May 2007 Karma :

most bike shops don't like doing warranty work, due to the fact it could take a while for them to get paid for it all

firefox · World Chat Champion Joined: 20 Oct 2005 Karma :

the bikes a yamaha dt r 125, the bike leaked water but they didnt want to know then it started squirting out water, they said i was getting a new lump now they say they are waiting for new oil seals and head gasket but this has been going on for 3 weeks now and they are a yamaha dealer Evil or Very Mad

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bye bye gti <^>( ' . ' )<^>
*officer* what caused the crash ? *firefox* you see that wall up there sir ?
*officer* yes what about it *firefox* i tooted my horn but it refused to move i had to teach it a lesson.

Mooncatt · Brolly Dolly Joined: 08 Dec 2006 Karma :

ok how old is the bike??? i think a headgasket job is quite big or so believed.
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current bike...CBR400RR
"you always need more chicken"

st3v3 · Super Spammer Joined: 16 Oct 2006 Karma :

It's just taken me 2 weeks to get a new gasket set, speedo cable and various other bits because the shop said it would be a few days, popped back 3 times in 2 weeks and eventually when the parts arrive, was told they had to get them from different supplier Cos last one didn't dispatch properly etc.. Conclusion? now use another shop

I'd be popping in asap and tell them you need it, so want it back as you took it in, in xxx amount of days. And if they give loads of excuses, write to head office, or phone but let them you intend on doing this Thumbs Up

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Roger wrote: Women don't get damp for clingy puppies. Get some better happy pills, hit the gym & buy a medallion the size of a dinner plate. Job done

firefox · World Chat Champion Joined: 20 Oct 2005 Karma :

Kara · Crazy Courier Joined: 23 Jul 2005 Karma :

When I had trouble with a bike shop I found out where I legally stood, fit for purpose etc etc. Got them to agree a date in writing when the bike would be fixed otherwise they would refund me in full. They did not fix it, I got a full refund.

You have to know where you stand, I'm no legal expert but a bit of research on the net can make people who know nothing shit thier pants. If you require any help PM me and I'll give you my MSN if you get stuck.
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NC30 + Bandit 6
www.eabikers.co.uk

0ddball · World Chat Champion Joined: 15 Jul 2005 Karma :

If it's just the head gasket it shouldn't take them more than 2 hours to do. And it's not exactly a rare model so the parts should be available the next day. 3 weeks is taking the piss, even if they are busy.

I haven't had anything on warranty so i'm not sure how it works. Does it have to be repaired at that specific dealer or can you take it to any? If so i'd go down there in the morning, take it back, and try another dealer. Writing a letter of complaint to both the dealer and Yamaha UK.
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ZXR750L

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Ignoring that its being repaired under warranty (or not being repaired under warranty more accurately), under the Sale of Goods Act 1979 goods have to be fit for purpose. Speak with Consumer Direct who can give you details of what your rights are and what your options are.

There is no requirement for a courtesy vehicle to be provided however the Sales of Goods Act does say "If the buyer requires the seller to repair or replace the goods, the seller must repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer" so see what Consumer Direct say.

Mentioning something in conversation to one of the managers there about how you're speaking with Consumer Direct may well give slight encouragement in repairing your bike. Wink

69.9mph · Crazy Courier Joined: 20 May 2006 Karma :

Some garages put warranty work after cash jobs for obvious reaons. We try not to but there's also extra form filling-in involved with warranty claims which puts you off starting the job unless you're feeling really keen.

Go down there with someone who knows what they're talking about (no offence) and deal with the guy face to face.

st3v3 · Super Spammer Joined: 16 Oct 2006 Karma :

I could of done mine in an afternoon easily If I had the parts. Thumbs Up

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Roger wrote: Women don't get damp for clingy puppies. Get some better happy pills, hit the gym & buy a medallion the size of a dinner plate. Job done

firefox · World Chat Champion Joined: 20 Oct 2005 Karma :

skida · Trackday Trickster Joined: 15 Jul 2004 Karma :

firefox · World Chat Champion Joined: 20 Oct 2005 Karma :

firefox · World Chat Champion Joined: 20 Oct 2005 Karma :

had lots of advice from members of the forum and had a letter wrote for me off one member, the shop blagged me off again so i went ok fair enough, i want a time scale of the work and how long its going to take, they said no we cant give you a time, they got worried when i went sales of goods act the bike isnt fit for purpose you cant repair it in a resenable time and i either want a new bike or a full refund, there reply was stutter stutter stutter we shall contact yamaha and explain to them what you want.
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bye bye gti <^>( ' . ' )<^>
*officer* what caused the crash ? *firefox* you see that wall up there sir ?
*officer* yes what about it *firefox* i tooted my horn but it refused to move i had to teach it a lesson.