Email of complaint!

[thegubner]

Just sent toys R us the email below, they aim to get back to me in 48 hours, cant wait.

Utter tossers.




I have been to your store in stockport this morning, I spent 97 pounds and 94 pence on a mattress for a cot, a mobile for a cot some bedding and a couple of other bits for babies. I am absolutely shocked, I was appalled at your customer service, when we asked a question about a mattress we were told to go and talk to Trevor. Could you please tell me who Trevor is as we are obviously meant to know.


We were waiting a very long time indeed when we finally did find Trevor, he didnt seem the sharpest tool in the box.

The packaging for the mobile was shocking too, the people you have have working on the packaging side of things must be very skilled indeed as it took an age to get it all out of the completely unnecessary pieces of cardboard and plastic.

The cot bed came in not one but two massive clear plastic bags. Again this wasn't needed. The store was not a nice place to be in, I was getting more and more wound up by the minute waiting and waiting and waiting for the elusive Trevor. It was then that I got home and started on your packaging. I wanted to go to Ikea, but we came to your store as it was closer and by god I wont be coming again.
Absolutely terrible.

All the best.

Andy.

[UnknownStuntm...]

I think you need to use a capital G for God.

[Jenks]

sorry guv, but they will read that and just laugh, there isnt really much point to the email!
You are complaining about packaging and trevor?
They will just circulate it round the office and say "nobhead"

Trust me, ive worked with complaints teams.

But you can hope for gift vouchers or something.

(Not meaning to be offencive or anything guv)
____________________
1978 MZ TS 250 1 Supa 5
1992 yamaha fzr1000 exup
1998 aprilia af1 sintesi

[thegubner]

[Jenks]

Don't tell them your not after anything if they message back, you might aswell try for something than nothing!
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1978 MZ TS 250 1 Supa 5
1992 yamaha fzr1000 exup
1998 aprilia af1 sintesi

[Chriss]

Email doesn't really seem to flow very well, e.g at one point you have no idea who Trevor is, then you make reference to him not being bright, then back to having no idea who Trevor is...

Other than that, should get the point across.
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TheShaggyDA: I've got 3 or 4 pairs that predate my wife, so at least 11.5 years old.

[lllN30lll]

https://img.photobucket.com/albums/v707/lllN30lll/dedcopy.jpg
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Turbo R1
CRF450R

[Hetzer]

Before manic packaging there were smashed contents, and countless emails complaining "Don't you fecktards know how to provide adequate packaging such that the contents survive transport?!"

As for Trevor, you should try the Maplins in Eastbourne. So many experts, so much wrong advice ("Those connectors never come as female"...but mine were. "This is the correct wire for your speakers"...too much resistance, not a peep from the speakers. "The wires will just clip in"...had to solder them).

Do you think these money-grubbing whore stores pay enough to attract anyone but chimps? Complaining about them is like complaing to the Met office about rain.

If you're after leverage for a freebie, go to town on them. Anything else, forget it.
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"There's the horizon! Ride hard, ride fast and cut down all who stand in your way!"

[thegubner]

[Dragonfly]

I am disappointed Guv in that complaint letter. I was expecting more venom and anger fueled ranting and insults. You could have spiced it up by picking on some of the staffs weaker points like communication, I see Trevor was mentioned but he wasnt significant enough to stick in their minds. See me after lunch
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All the breast.
Muzza on Binge:
He's too busy beating the everloving shit out of Lizzie to notice this thread has taken a turn down Drama Avenue and stopped off at the popcorn shop.

[dodsi]

I work with complaints and if I had received that I would have laughed at it, shown some collegues and called you a dipshit.

What exactly are you complaining about as far as the product goes?

Lots of packaging but was the product damaged?

I have just called somebody back before I took lunch who was complaining in the rise of their bill from 2007-2008 - 2008-2009.

They had allready spoken to 2 of the agents here so when i spoke to them all I could say was "deal with it" (in much nicer terms).

The only reply you will get would be a "sorry you feel like that, but deal with it".

its the reality. people dealing with your complaints don't give a shit.

[craigie b]

I don't understand what your complaining about and who the fuck is Trevor?

[Steve H]

Dear Andy,

My Oh My, 97 pound and 97 pence IS a lot of money for someone of your age to be carrying around isn’t it? I do hope Mummy and Daddy were with you or you had it safely stashed in your nappy.

I'll address your enquiries separately...

'Trevor' is my long lost cousin and is our Stockport Store's representative Tortoise. Trevor is quite a slow coach and not as nimble on his feet as he used to be (He's 47) hence your wait for which I apologise for. I'm sure your Mummy and Daddy have read you the story of the Tortoise & the Hare at bedtime, maybe you should ask them about the hidden meaning lying beneath the thinly veiled tale that relates to competitive Cross Country Running.

As for the packaging, intensive research with children corresponding to your mental age has proved that they find packaging infinitely more interesting than the products lying within them. Have a second look, I'm sure you'll enjoy the timeless interaction that can be had with a piece of cardboard and some moulded plastic.

Enjoy.

Lots of Love,

Geoffrey the Giraffe xx


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Mellow Yellow
The BCF Top TEN - 2010, 2009, 2008, The Original.

[Mr Nice Guy]

Is it Magical Trevor? Everyone else loves him.
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Suzuki GSX-R750K4 ~ Mivv GP

[Jenks]

[thegubner]

[craigie b]

Try this....

To Whom It May Concern,

Who the fuck is Trevor?

Why the fuck does my cot look like it was wrapped by Retards?

Your shop stinks!

Regards
Andy

[thegubner]

[craigie b]

[thegubner]

[Dragonfly]

Craigie is spot on. You did get to the points only you didnt emphasis on your main gripe with them, more seemed to be on the packaging. A memorable letter of complaint will be noticed, maybe even giggled at but it wont go into a pile and ignored. Maybe someone will appreciated the sense of humour you can put into a letter and grant you an answer and maybe a nice gift voucher for your troubles.

I wrote an abusive yet humorous letter to BT a year after contantly complaining on the phone and ended up getting £130 refund of all my internet charges for their faulty line. I had the chairman of BT call me and send me a letter after that apologizing more than once. Still wont go back to BT but a good letter gets a result.

key is to be honest, dont beat about the bush. If your not happy then express it.
I cant be angry without having humor in there anyway. As you seen from my pm. Yes its shit and I dont have great word power also, having basic education.

You can do it Guv! let the rage out
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All the breast.
Muzza on Binge:
He's too busy beating the everloving shit out of Lizzie to notice this thread has taken a turn down Drama Avenue and stopped off at the popcorn shop.

[craigie b]

By the way, if you do a line of ketamine, then read your email out aloud, in the style of Eddie Murphy doing Bill Cosby from 'Delirious', its pretty friggin funny

You'll probably find their complaints department are not that fun though.

[st3v3]

Dear Geoffrey,

I am taking this opportunity to write about an experience in your Stockport store recently, which wasn't overly satisfactory.

I was at one point instructed to consult with a "Trevor", whom after a trek in-store I found, but discovered didn't have the brightest bulb in the pack.

My point is in writing is that I understand how child safety is a priority in packaging although with today's Eco-friendly* society and there simply isn't the need for the amount. I wanted to open the product and marvel at it's potential in our family life. Instead I spent 3 hours digging shredding, plastic & card offcut's from within the outer box and simply got bored.

Ta,

Andy.

*I'm not bothered about the Eco friendly thing, just adds words TBH.(But don't put this bit in).

[Ted]

Dude... you think you had a bad day?

I spent about an hour on the roof of my car in a river, waiting for a land rover to pull me out, my boot are on the radiator, and there are ducks swimming around in the footwells. Plus I just smashed another bowl on the floor trying to sort out some rice krispies ...think I might just go to bed....

[st3v3]

Hoover & a polish..... Maybe a slice of bread.