New bike, first service free???

[Bishbash]

OK bought a new R1 last monday and I needed to rack up 600 miles over the weekend to get it in its first service today. This is due to me going to Le Mans on friday. So, I put it in for its service today and they called me when it is ready. They then decided to tell me that there was £48.50 on my account for the oil and the oil filter. I specifically remember that the salesman told me that the 'first service was free'. The service chap deemed to inform me that it is the labour that is free and not the whole service.

I manged to not pay for it as there were a few hickups in the set up of the sale. So I am not out of pocket.

Now, forgive me if I am wrong but when I hear 'The first service is free', I dont expect to pay for anything. My question is, is this a normal thing, that they charge for parts

BB
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My current bikes are - YZF-R1 & GS 500 E

Trackday videos - https://www.youtube.com/user/bishbash13

[Catalyst]

Thats what i thought when i got my 50, turned out the first service was £80 for a 50cc!!!

Aprilia customer service/care sucks
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|--Previous--|:2007 Aprilia SX50...--Current--|: 2007 Kawasaki ER-6N
SlimRick - I can cook really well - but it's a useless skill, as I'm not a woman and it's their fucking job!

[mad4it028]

yep its te norm im affraid
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always looking to buy bikes crashed ,unfinished projects,none runners pm me
currently riding kawasaki z1000 only bike ive ever loved

[Pete.]

Dealers are sneaky bastids - first service is nothing more than an oil change and check-over anyway, so the labour is usually almost insignificant. I bet very few of them change the filter and just do the oil and give it a once-over.
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a.k.a 'Geri'

132.9mph off and walked away. Gear is good, gear is good, gear is very very good

[Biker101]

Yer they told me i would have to pay for oil and filter when i ordered, wonder if i can supply it to reduce costs?
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Past: 06 Runner SP50 >>> 01 Varadero XL125 >>> 08 Kwak ER-6f >>> 05 CBR600rr
Present: 99 FZS600 Fazer

[cyclops12]

only ever bought one brand new bike
an rgv 250 back in 1994
i got firs two service's free they wanted the sale that much
i never paid a penny for oil or filter
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hayabusa trike

[Syx]

[iooi]

Std practise you have to pay for the consumables.

I would get a mate to ring and ask the price for oil and filter for the same bike as you have and see waht price they quote, or if the parts bit is seperate ask yourself.
£48 seems a bit steep for a filter and what a max of 5ltr of oil.
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Just because my bike was A DIVVY, does not mean i am......

[ZaphodBeeble]

As far as I am aware most Japanese manufacturers subsidise the first service. I am pretty sure it is meant to be labour and consumable free. Where I work we sometimes offer first service free on our MV's and Benellis as part of the sale but we are not subsidised by those manufacturers.

If the salesperson offers a free first service then they should put that in writing at the point of sale.
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Current bike: VTR1000F Firestorm. Previous: Firestorm (written off) - XJ600 Divvy - NSR125 - DT125 and a load of offroaders.

[Bishbash]

Thanks for all your comments, looks like you would have to pay for parts then. It is a bit f*cked up really that you as the buyer have to pay for the parts that the manufacturer are asking you to add on the bike, personally I think the manufactureres should fork out for the cost of the parts.

BB
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My current bikes are - YZF-R1 & GS 500 E

Trackday videos - https://www.youtube.com/user/bishbash13

[Doddmaster]

Shockin, I'd better check up on this! I was told the first service on my Harley is free, and it better had be free!

[The Goat]

from most manufactures you'll get the labour free and only have to pay oil and filters, which at 30 odd quid is fairly reasonable , unless you own an aprilia of course then you get raped

[panrider_uk]

I've bought 3 brand new Hondas and the 1st service was completely free for all of them.

Honda's policy may well have changed since then though.

Mark
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Current bikes: Honda ST1100 Pan European. Moto Guzzi V85 TT Travel

[Nufkamp]

My Trumpy had it's first service yesterday, that was supposed to be free. I got a bill for 56 odd quid, the oil alone was almost 40 of that!
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As seen on Google Street View https://tinyurl.com/yfdvojc

[McJamweasel]

Free labour but paying for consumables is normal, I think the problem arises when salesmen just say 'free service', instead of making clear that it is only the labour content that is free. Our salesman has done it a few times and I've had to tell him off, if I'm doing any selling I always stress that the consumables are chargeable.
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BCF: Be yourself, just don't be an arse.

[iand]

[The Goat]

first service with aprilia aint free , cost wave 240 odd quid so just so your aware, they aparantly have to check the valves although lord knows why at 600mls

Enjoy the bike its bloody nice

[Skyblue]

Just been quoted for my 1st service £130 for a w800 Kawasaki,it can't be right

[Sable]

Big thread rez.... ^^ Ask for a parts breakdown Skyblue.

[Skudd]

See how much they charge for oil. They buy in bulk so should pass the saving on, ask for the old parts to be returned, also they will charge VAT on top of the part +vat so you pay twice andthey keep the extra.
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Famous last words of Humpty Dumpty. " Stop pushing me "
Petty Anarchists look at "1984".............. The Visionary looks at "Animal Farm".

[Rogerborg]

[Skyblue]

I will go to them this time just to get the proper stamp in the service book,but next time I've got to find a good mechanic who I can trust! Cheers for the replies