Trying to get a refund from eBIKE?!

Glen · Spanner Monkey Joined: 15 Nov 2006 Karma :

Having trouble with eBike at the moment. Basically what happened was I took out an insurance policy on a bike I was due to buy but unfortunately the sale fell through, I canceled my policy the day after I took it out, this was on the 13 May.

I emailed their customer services who promptly replied saying they'd get a cheque out for the £113 deposit within two weeks. I said I didn't want a cheque, I would rather have it back onto my card (I use online banking so I'd only have to send the cheque to my bank via the post, which is another few days) They said no problem we'll do it this afternoon.

That was 19 days ago and I've still had no money.

I've emailed them twice last week and I've not had any response so far. To make matters worse I had £63 taken from the bank as part of the first installment! I managed to get this back under the DD Guarantee scheme by speaking directly to the bank. I've tried eShites phone number and I just sit on hold and it's an 0870 number so bugger if I'm paying for that...

Is there anything I can do get my money back any quicker? I have bills that need paying and it's really starting to piss me off now Evil or Very Mad

Wafer_Thin_Ham · Super Spammer Joined: 18 Nov 2005 Karma :

All you can do is ring them up and shout really. That'll get it done fastest. Mention the FSA and Financial Ombudsmun to really shit them up.

If you can afford to wait 3 days, send them a letter too and keep a record of it. Thumbs Up

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Paivi · World Chat Champion Joined: 30 Sep 2005 Karma :

Email to the head honcho, but keep it polite, he's a nice guy and can get things done quickly.

jaimie.hanley@ebikeinsurance.co.uk
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My other bike's a Monster... Wink

Glen · Spanner Monkey Joined: 15 Nov 2006 Karma :

Paivi, that's solid gold. Let's see if that makes any difference.

Glen · Spanner Monkey Joined: 15 Nov 2006 Karma :

Just to update. Spoke to Jaimie today and it's all sorted, money on way back to card so thanks Paivi, speaking to the managing director seems to get things done. Shame it had to go that far tho Confused

Paivi · World Chat Champion Joined: 30 Sep 2005 Karma :

Nice one!

But as you say, you shouldn't have to contact the MD...
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My other bike's a Monster... Wink

iooi · Super Spammer Joined: 14 Jan 2007 Karma :

Glen · Spanner Monkey Joined: 15 Nov 2006 Karma :

I got an email from Worldpay to say the money was heading back but yeah iooi, couldn't agree more with your sentiments about paper payments and being an "e" company Thumbs Up

ms51ves3 · Super Spammer Joined: 07 Jun 2007 Karma :

For the future.

Say no to 0870 Thumbs Up