What to do... (Anyone in the games industry look here)

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

Right,

I bought a game Alone in the Dark for my PC, this is published by Atari.
The game requires a key code to work.
My computer experiances issues (RAID Failures x2) this meant reinstalling the game.
According to Atari website I should Revoke my code after every uninstall, I couldn't because I lost everythign when my PC went down.
I got it up and running but the game won't install because the Keycode has been used too many times.
I have relentlessly tried to contact Atari Support (Over 2 weeks) but no joy.

I have tried 3 different phone numbers 2 of which are out of order the other goes to voice mail and says no messages will be answered. I have emailed them several times and nothing I have tried everything I can to speak to someone at Atari but no joy

What can I do?

I feel like I'm banging my head on a brick wall.

On a side note is sending a turd through the mail illegal? I plan to leave my phone number and address I will also explain the sitituation in full and dump in the game case to let them know exactly how I feel.
____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

GhostRider · World Chat Champion Joined: 31 Jan 2008 Karma :

Have you tried searching for an (ahem) alternate key-code, if not, I can probably help you.....??

GhostRider
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I have all the characteristics of a human being: blood, flesh, skin, hair; but not a single, clear, identifiable emotion, except for greed and disgust. Something horrible is happening inside of me and I don't know why. My nightly bloodlust has overflown into my days. I feel lethal, on the verge of frenzy. I think my mask of sanity is about to slip.

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Yeah, just download a keygen and you'll have no more problems from stupid anti-piracy tactics.

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

Nope Alone in the dark has yet to be pirated, it needs to be activated online.
____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

Ste · Not Work Safe Joined: 01 Sep 2002 Karma :

Yes it has.

The iND release has been nuked cos the crack was released slightly later (as in a couple of minutes) in a seperate archive rather than as part of the released iso. The crack works fine even if they can't pre or curry properly. Rolling Eyes

You're after Alone.In.The.Dark-iND which can be found in all the usual places and just grab the crack rar file. Wink

Moonie · World Chat Champion Joined: 18 Feb 2008 Karma :

https://www.seriall.com Wink

____________________
Don't practice it until you get it right, practice it until you don't get it wrong.
Presenting the one and only Chinkmobile Cool

CaNsA · Super Spammer Joined: 02 Jan 2008 Karma :

www.serials.ws

veeeffarr · Super Spammer Joined: 22 Jul 2004 Karma :

No idea, sorry!

Just wondering why you think someone in the games industry would be able to help you better?

Have you tried this form?

https://www.uk.atari.com/index.php?pg=form

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

veeeffarr · Super Spammer Joined: 22 Jul 2004 Karma :

Try emailing em off of that form, that's about all I can find.

They're owned by Infogrames, if that helps.

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

veeeffarr · Super Spammer Joined: 22 Jul 2004 Karma :

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

Have posted on the atari forum got one responce from someone saying they will chase it up, but nothing more since then.

https://forums.eu.atari.com/showthread.php?p=1917178#post1917178
____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.

sickpup · Old Timer Joined: 21 Apr 2004 Karma :

I'd drop into the office at Landmark house in the Hammersmith one way system. Companies generally sort things out pretty quick when you turn up on their doorstep.

colin1 · Captain Safety Joined: 17 Feb 2005 Karma :

how ironic that the only way a genuine user can get past the anti-piracy stuff is to use the stuff for a pirated copy
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colin1 is officially faster than god

veeeffarr · Super Spammer Joined: 22 Jul 2004 Karma :

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

veeeffarr · Super Spammer Joined: 22 Jul 2004 Karma :

sickpup · Old Timer Joined: 21 Apr 2004 Karma :

chris-red · Have you considered a TDM? Joined: 21 Sep 2005 Karma :

Sorted

I had one last attempt at emailing them, to which I promtley got a reply.

Any update on this? I so far have received terrible support from you guys and if it is not resolved promptly I will be taking a trip down to your london office (Landmark house) and I guarantee I will not be as polite as I'm being now. I have tried to contact you numerous times via email and phone to get this sort and I still can't play this game. If this isn't sorted am not going to be buying any more Atari games I assure you.

Chris

1 hour later

Good afternoon Chris,

I apologise for the delay in response, please try the following code:-

******* ********** *******

I hope this works for you.

Many thanks

Atari Cs team

Cheers
Guys for the advice Laughing

____________________
Well, you know what they say. If you want to save the world, you have to push a few old ladies down the stairs.
Skudd:- Perhaps she just thinks you are a window licker and is being nice just in case she becomes another Jill Dando.
WANTED:- Fujinon (Fuji) M42 (Screw on) lenses, let me know if you have anything.