HEIN GERICKE UK MAIL ORDER

NSRboi · Borekit Bruiser Joined: 04 Feb 2002 Karma :

Just had a very bad experience with these guys. Took me two days to get through to their UK order line (bad omen eh?), left messages and they don't phone back.

When I did finally get through they just said they were busy. I ordered a paddock stand and paid £5.50 for 3 day delivery. 10 Days later I still havent received it despite them saying that it was sent the same day I ordered it.

When I complained, they didn't want to know, they told me to phone the carrier because it wasn't their problem. Phoned the carrier (Securicor Omega), and they don't phone back either.

I had to fax a letter to Hein Gericke and ask for a refund because I can't get through again on their order line. DON'T TOUCH THESE GUYS WITH A BARGE-POLE! Mad

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TiN · Pocket Tin Joined: 14 Feb 2002 Karma :

I ordered via Email, and experience wasn't that much better...basically, there was no confirmation of the order being received, and no follow-up from my enquiry...

...A few days later, part of my order arrived, but my CC had been charged for the full order!...another week later, I decided to ring them up...they told me that the other stuff was being shipped from Europe, and would "take longer" to arrive...

...a couple of weeks later, everything did arrive...

Tin

TJ NSR · World Chat Champion Joined: 03 Feb 2002 Karma :

the shop service is beta, mail order sounds dodgy

G · The Voice of Reason Joined: 02 Feb 2002 Karma :

If you paid them money to deliver it to you then it's *their* problem. To start with the 'contract' is with them and they're gonna be taking a cut of the p&p anyway.
The only case where it would be up to you to sort it out with courier was if you got a different courier to pick it up from them.

NSRboi · Borekit Bruiser Joined: 04 Feb 2002 Karma :

Yeah, I love Hein Gericke stuff. I visit their shop often, but find that many items, or sizes for things I want arn't often in stock. The guy in the shop recommended I get from their mail order as I'd get it quicker than waiting for it to come into stock in the shop.

NEVER AGAIN!. The mail order service was total shite and their additude stinks! It seems that these guys take your money and couldn't give a f**k afterwards.
____________________
Never underestimate the healing powers of custard.
Get in touch with yourself by touching yourself. If anyone is watching, stop touching yourself.

retrofly · World Chat Champion Joined: 11 Feb 2002 Karma :

hi
similar thing happened to me they managed to lose my leather trousers and took em a week to give me a refund Evil or Very Mad

i was not a happy chappy

Luke
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McJamweasel · BCF Junkie Joined: 22 Mar 2002 Karma :

M&P once too payment twice for some reason.....

And after i sent back a rear tyre to Carnells they refunded me for a front - i.e about £15 cheaper.
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BCF: Be yourself, just don't be an arse.

G · The Voice of Reason Joined: 02 Feb 2002 Karma :

Scan, the mail order computer company charged me twice for £250 worth of stuff. Despite phoning them before they took the money out of my account they still did it and it took me over 3 months to get them to return it (during which time I was overdrawn and paying significant overdraft fees, though the bank did refund them)