What do I do with a troublesome company?

[Graham88]

I bought HID lighting for my car in June 08. In December one of the ballasts became faulty and wouldn't power the lights. No problem, I have a years warranty.

So I can contact the company on the 9th December and get this:

[MarkJ]

That sucks, what is the name and location of the business? Someone might live near them

[Graham88]

I won't name the business as it hasn't come to that yet, but it's located in Manchester. Not even slightly close to me or I'd go up there!

[owdamer]

Probably gone bust.

[CaNsA]

Im in manchester most of the weekend, if you pm me details, and you name ill go in and get the parts for you.


CaNsA

[Walloper]

[CaNsA]

[Walloper]

Or you could take the short cut...
Sorted
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W-ireless A-rtificial L-ifeform L-imited to O-bservation P-eacekeeping and E-fficient R-epair

[Hetzer]

[owdamer]

More than likely you'll turn up, and the place will be shut with a weeks worth of mail behind the door.

[Graham88]

Found an eBay account in the companies name, 24 or so negative feedback out of 3000, which isn't so bad, but they are all pretty much relating to him not getting back in contact or replacing items under warranty.

Have messaged you Cansa.

[Graham88]

This is still going on

I got a phonecall mid January explaining that they were catching up on the Christmas backlog, kind of fair enough, asked me for a few details and said a replacement would be sent out. Sorted.

Or so I thought. Waited a week, never came, tried ringing but it's always engaged or just never picked up.

Emailed several times and got a reply on the 6th February:

[Nufkamp]

I think it's time to stop the Mr Nice Guy act, they need a personal visit from someone big and wide.
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[Graham88]

I would love too go pay a personal visit, it's a shame it's in Manchester. Going up there would be acting on principles but financially not really worth it.

[MinhDinh]

Graham, always use paypal/ebay if possible. In fact i don't trust many companies at all. I'm sure the smaller companies and even the bigger ones, have employees who take note of your card details.
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Hit the G spot.

[Shaun]

Where abouts in Manchester are they Graham?

I'm there on Monday, if it's in the centre I can wander in and say hi.

[Itchy]

How much was it for? , was it over £200 or is it 250 .... if it is over this amount take them to small claims court, 99% of companies think that this is BS and nothing will happen , 99% of said companies don't show up and thus 99% of companies lose by default.

I believe Izzi81 who doesn't seem to be around much these days managed to take a company that owed her money to a small claims court and won by default.

If you CCJ them and they don't pay up within 2-4 weeks they get their credit score raped , and the banks and any lending company will impose some really high interest rates or just refuse credit altogether.

A few of my ex clients did this on trivial sums of money, they went bankrupt shortly after as their lines of credit dried up.
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Spain 2008France 2007Big one 2009 We all die. The goal isn't to live forever, the goal is to create something that will. In the end, your life will flash before your eyes. Make sure it is worth watching.

[Graham88]

Well after my last email yesterday, I received this late last night:

[Nufkamp]

Right, time to name and shame the cheeky cnut so nobody else on here falls victim to their dubious business practices.

Spill the beans Graham.
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[Villers]

Can't agree more, I think we deserve to be protected from these complete arseholes. Im getting a HID kit soon, I'd hate to end up being effed about like you have been
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RS125 > CBR6 > SV650S > ZX636R > GSX1300RZ Hayabusa > 06 RSVR Mille > SV1000S > Street Triple 765 RS

[Graham88]

No problem. Company is called HID's Direct.

https://www.hids-direct.co.uk/

I have now received a new ballast and it's all working, but it took 2 months

He has no problem taking your money, and I did receive my HID's quickly originally, but when it comes to warranty, he just doesn't want to know, which is unacceptable for a professional company.

[Villers]

When I was 21 and as green as grass I bought myself a GTI and the insurance company wouldnt insure me until I had the right alarm. Anyway I got s company to come out and fit it while I was at work, all was well for the first three weeks till it packed up. I was then in the same position as you graham, fighting against a faceless company who had to do no more than not answer the phone to be rid of me. It went on for weeks and then months, having a car that I couldnt lock from the keyfob without it alarming. I had to get onto trading standards who told me to write and they had to help me within a certain time, which they didnt. The next bit of advise I got was send them a letter stating someone else would fix it and they were legally obliged to pay the bill. Hey ho, they came out within 3 days. Some of these shitbags only speak the language of the £, anything else doesnt matter to them.

Glad you got it sorted mate!
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RS125 > CBR6 > SV650S > ZX636R > GSX1300RZ Hayabusa > 06 RSVR Mille > SV1000S > Street Triple 765 RS

[Graham88]

That's exactly the same situation, and I hope it never happens again.

I am glad too, HID's are the nuts