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Bloody Telephone Companies

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Adam_P
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Joined: 23 Jan 2004
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PostPosted: 20:35 - 31 May 2004    Post subject: Bloody Telephone Companies Reply with quote

Does anyone else out there have the same problem as me, in that they can't get broadband internet access as the phone company, ie: BT, doesn't currently have plans to upgrade their exchange?

It would be a godsend for me for work, but apparantly, I can't have it. Thumbs Down

So much for the government plan to have the whole country and all businesses on broadband as soon as possible.

<-------- Going off to sulk now! Evil or Very Mad Rolling Eyes
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Lee_367
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Joined: 22 May 2004
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PostPosted: 21:20 - 31 May 2004    Post subject: Reply with quote

i believe we in Britain have a slower broadband growth rate than some third-world countries.
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MarJay
But it's British!



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PostPosted: 21:22 - 31 May 2004    Post subject: Reply with quote

Have you phoned NTL? Smile
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bikegirl
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Joined: 29 May 2004
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PostPosted: 21:24 - 31 May 2004    Post subject: Reply with quote

If you've got the dosh you can go for BT Satellite - £60/mth but about £2K to install.
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dibbster
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PostPosted: 21:29 - 31 May 2004    Post subject: Reply with quote

Quote:
Have you phoned NTL?


Thumbs Down If BT can't do it NTL wont be able to as they use the same exchanges.
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bikegirl
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PostPosted: 21:32 - 31 May 2004    Post subject: Reply with quote

dibbster wrote:
If BT can't do it NTL wont be able to as they use the same exchanges.

Not in Notts - NTL have cabled the entire city so you can NTL almost everywhere with cable and give BT a big miss.
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dibbster
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PostPosted: 21:34 - 31 May 2004    Post subject: Reply with quote

Quote:
Not in Notts - NTL have cabled the entire city


True but this is Lincoln.....
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BiKeBiKeBiKe
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Joined: 12 May 2004
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PostPosted: 22:08 - 31 May 2004    Post subject: Reply with quote

Ntl Should be able to cable ur area if u find enough peeps tht want it

BiKeBiKeBiKe
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Adam_P
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PostPosted: 09:02 - 01 Jun 2004    Post subject: Reply with quote

I am 12 miles outside the city centre and we don't have any company that will supply it. Annoying thing is that my cousin who its North ofthe city has it, my girlfriend who lives a few miles away from me, has the ability to have it, but we don't.

Diamond Cable - who became NTL didn't bother putting the fibre optics in as far as us, stopped short by about 6 miles, as they didn't think they'd get the take up. That was 6 years ago! Rolling Eyes

Just that all the adverts on TV advertising that people should be on broadband are starting to piss me off! Especially as I've just started the business, I have to send high res images and copy all over the place and on a normal dial up it takes forever.

After what my cousin told me the other day about the speeds he's running and the ease of installation, I'm more than a little bit fed up. And you should see my phone bill a month! Silence

Edited because Robby told me off! Laughing
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Last edited by Adam_P on 12:49 - 01 Jun 2004; edited 1 time in total
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BiKeBiKeBiKe This post is not being displayed because it has a low rating (Confusing). Unhide this post / all posts.

Robby
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Joined: 16 May 2002
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PostPosted: 11:42 - 01 Jun 2004    Post subject: Reply with quote

Learn to spell. Everyone else does it, and even if you are 12 you should know a bit of spelling and grammar.
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Mrs_Hippy
The Pink Lady



Joined: 07 Jul 2002
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PostPosted: 13:50 - 01 Jun 2004    Post subject: Reply with quote

It took several years from the time we decided we wanted broadband and the time our exchange was initialized. everyone round here was persuading everyone else to go on to the BT site and register as someone who wanted. Your excange was initalised once enough people had shown intrest.

The Hippy was even talking about moving to a broadband area - bless him - he has his priorities.
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BiKeBiKeBiKe
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PostPosted: 16:01 - 01 Jun 2004    Post subject: Reply with quote

i'm not 12

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Adam_P
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PostPosted: 16:18 - 01 Jun 2004    Post subject: Reply with quote

You still can't put capital letters in the right places though. I think that's what Robby was getting at.
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jay12329
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Joined: 02 May 2003
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PostPosted: 20:18 - 01 Jun 2004    Post subject: Reply with quote

Where in lincoln are you, have you looked at www.skysurf.co.uk wireless bb in lincolnshire.
Can get it in our village still trying to convince dad he wants to get it so i can use my x-box online, sorry do my uni work faster! Very Happy
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Stacky McCrash
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PostPosted: 21:22 - 01 Jun 2004    Post subject: Reply with quote

Very clearly none of you have the first clue how much money and work goes into enabling Broadband into a new exchange area. Do you think it's something they just plug in? it's not it requires massive upgrades to exchanges and cable networks.

Remember BT etc are business' not charitys, if it wont make money it wont happen quickly.

just my opinion of course.
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Mrs Kickstart
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Joined: 06 Apr 2004
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PostPosted: 21:39 - 01 Jun 2004    Post subject: Reply with quote

hi,

www.ehotspot.co.uk will get a wireless/ sat network up if you can 15 people in a 3 mile radius. i'm recruiting for our village as our exchange is enabled but we are to far away and cable is a no hoper Sad

Charlotte
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Adam_P
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PostPosted: 10:56 - 02 Jun 2004    Post subject: Reply with quote

Stacky McCrash wrote:
Very clearly none of you have the first clue how much money and work goes into enabling Broadband into a new exchange area. Do you think it's something they just plug in? it's not it requires massive upgrades to exchanges and cable networks.

Remember BT etc are business' not charitys, if it wont make money it wont happen quickly.

just my opinion of course.


After working for BT for just over two years and having several friends who still work with BT, I hve every idea just how much it takes -both work and money - to upgrade an exhange. And, as you've pointed out, BT are a business, not a charity.

However, they are a business that makes almost £3 Billion profit a year. Quite frankly, if it pointed more of that money back into its infrastructure and upgraded the exchanges, not just for broadband, but just general up-keep and bringing things up-to-date, then they wouldn't be in such a shit state.

But.. the share-holders (especially the big money ones on the board) come first and the payouts to them seem to come before the customers - oh yeah, forgot about that bit, didn't you? I'm a customer, I want a decent service that everyone else seems to be able to get, even within a 6 miles radius of me! - rather than the other way around.

As you can tell, Im not acid about it in any way. Rolling Eyes

I was told yesterday by the girl at the end of the BT helpline, that they have removed ALL trigger levels on ALL exchanges across the UK as they are planning to have every one of them switched on by summer '05. Fat lot of good that does for me right now.

I'm just stunned that I have to wait between 12-15 months for ervices that are being advertised to me! Thumbs Down
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Kickstart
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PostPosted: 20:27 - 02 Jun 2004    Post subject: Reply with quote

Hi

God knows when we will get it. We are either too far from the exchange (which was enabled years ago) or the phone lines are too bad. BT won't say, but our betting is on rubbish lines as we cannot even get ISDN.

Currently the only option we have is satellite BB at around £1200 installation and £80 a month for both directions.

All the best

Keith
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Stacky McCrash
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PostPosted: 17:54 - 03 Jun 2004    Post subject: Reply with quote

BT guarentee voice clarity not data connection speeds. If you dont think your line is good enough report it as a fault.

If you were running a buisness would you pay out X hundred thousands on converting exchanges to broad band for a whole city centre of buisnesses to use or a tiny exchange in the sticks some place where a couple hundred users might be interested?

BT put enough money back into it's network (actually they just spent a huge amount on it)
You can always pay for a new cable to be installed your self. It's only 15 quid a meter.

Sorry to sound defensive but i work for BT and i'm sick of all the whinging that goes on about broad band.
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Kickstart
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PostPosted: 23:08 - 03 Jun 2004    Post subject: Reply with quote

Hi

Voice level is fine. However we are getting really pi$$ed off with adverts for Broadband which we cannot have. Not even ISDN (which the BT call centre said "Everyone can have that......oh").

The exchange we are on in BB enabled. We are between 5km and 6km from it by road, so it should be under that for the cables (as they don't have to go round the one way system), but BT will not tell you why you cannot have it. They will not give you any useful info at all. The reason we suspect the line is crap is the amount of trouble they had getting a 2nd line to work with any kind of useful quality.

To make matters worse they have enabled / are about to enable a rural exchange covering a couple of small villages which is actually closer to us the the main exchange we are on.

They did put up that out house could possibly have BB (not any of the neighbours though) so we ordered it. They never bothered to tell us that we could not have it, or that they had not bothered to send out the filters, etc (but they still tried to charge us for them, and still put the charges on our phone bill).

Personally don't bother defending BT. If they were other than a profiteering manopoly with crap standards of service then they might deserve your efforts defending them.

All the best

Keith
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Jack2004
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PostPosted: 23:12 - 03 Jun 2004    Post subject: Reply with quote

I had that, I couldn't get it because i had something know as a green line, but if i went for the more expensive broadband i could get it, so i just went with getting the more expensive one.
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Adam_P
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PostPosted: 10:20 - 04 Jun 2004    Post subject: Reply with quote

Stacky McCrash wrote:
BT guarentee voice clarity not data connection speeds. If you dont think your line is good enough report it as a fault.


I never said that the clarity of my line was a problem, my problem is that every man and his dog (including BT) is trying to sell me broadband internet and e-mail access, which I would dearly love, but cannot have.

I know all about the BT gaurantee of voice lines not data. I've been there, in the faultrepair and customer services section, for a long time. I know many, many engineers. You don't need to preach to me about what they do and do not offer.

Quote:
If you were running a business would you pay out X hundred thousands on converting exchanges to broad band for a whole city centre of buisnesses to use or a tiny exchange in the sticks some place where a couple hundred users might be interested?


If I'm advertising a service across the entire UK and claim to offer it to everyone, I'd damn well make sure that I could give it to everyone! Rolling Eyes Otherwise, I'd be pissing off my customer base, whether that's a small percentage of them or not. As I've said before, BT make an average of just over 2 billion pounds a yaer, you're not telling me that a few hundred thousand from that figure to give EVRYONE the level of service they advertise would be catastophie?

Quote:
BT put enough money back into it's network (actually they just spent a huge amount on it)
You can always pay for a new cable to be installed your self. It's only 15 quid a meter.


That's utter bollocks! They have been short staffed and the old cable system has been waning for years. As soon as this country has a decent spell of bad weather the lines in the fault repair centres light up like christmas trees! (Been there, had the abuse, got the t-shirt) And don't get me started on the faults that engineers leave behind after they've 'fixed' one fault and the rest of the street have suddenly lost their phone lines. Thinking

And why the hell should I have to pay 15 quid a metre for a new lineto be installed when BT are already advertising me a service I can't have anyway? Rolling Eyes Once I had it installed I still wouldn't be able to receive it as the exchange hasn't been upgraded! Brick Wall
Quote:
Sorry to sound defensive but i work for BT and i'm sick of all the whinging that goes on about broad band.


So you should be, if BT offered a decent service and did things the right way, ie: cared abou customers and not just the shareholders, they'd be a brilliant company. As it is, they just care about money, as Keith has already pointed out. Fed up with the whinging? Then I suggest you work for a different company, as it won't get better with BT!

And Keith, I'm wondering whether the reason they can't put you onto a BB line and had problems fitting your second line is because they put you on a split line system. That would bugger you up for internet connection too, and would mean that they'd have to lay a whole new cable to you to give you BB access.
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zaknafien




Joined: 25 Mar 2002
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PostPosted: 10:35 - 04 Jun 2004    Post subject: Reply with quote

I'm with Adam, BT are useless money grabbers.

I'm glad I never have to use their sub standard service ever again.
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firg
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PostPosted: 12:17 - 04 Jun 2004    Post subject: Reply with quote

Adam_P wrote:
my girlfriend who lives a few miles away from me,


how about here?

although the title says 1 mile, if you look down into the description, it says it can be extended up to 30 miles.

just an idea. You could probably right it off as a business expence as well...
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