I fought ebay/paypal and won!

[Fisty]

Some time ago I sold A carbon Fiber hugger on ebay, sold it for £79.99 plus postage, all in it was just over £90 as it went to Malta.
A few weeks after posting it the buyer contacted me saying he hadnt recieved it so I checked with the royal mail and low and behold it had been signed for.
He started a complaint with paypal and eventually won it even though I had followed all of the ebay/paypal rules. This resulted in Paypal removing £93 from my bank account, sending me overdrawn and costing me another £25 in charges.
After several weeks of complaining to Paypal and getting no reply I went to trading standards. The were very helpful and sent a letter saying that Ebay had broken their own rules.

The result of this...... A full refund + the charges from my bank as a gesture of goodwill! Happy days!
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[Cannon]

About time someone won against the theiving scum combination of Ebay and Paypal. I am forced into using the shite but having been shafted myself a few years ago I'm now VERY carefull what I do.
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[tutton]

so you got the money back out your account, but ultimatly you still lost the hugger. so still out of pocket, sickening isnt it, recorded delivery is sposed to mean your protected =/
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[Fisty]

[Wafer_Thin_Ham]

Ebay fees really are getting stupid now. I don't sell on there unless I have to.
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[TheFoxyDuke]

Christ, i spend my entire life on Ebay. I'm only glad they haven't blocked it at work yet

Haven't had a complaint with PayPal yet but I can imagine they're a pain in the backside to resolve. Our lass has has some really pissy feedback as well for perfectly good items

FoxyD
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[Faldo]

Good to hear it.

I'm also forced to use eBay/Paypal. Not only are their fees ridiculous, but if you have a problem they just fuck you about royally.

A few years ago they stopped about £7k of withdrawls from my Paypal account without explanation. I spent hour after hour on the phone to them in Dublin, and eventually they told me that they were carrying out a money laundering investigation on my account as it was quite high volume. In the meantime, I had no access to my account, couldn't process any orders. They requested that for every transaction (there were hundreds, if not thousands) that I fax them a purchase invoice, a sales invoice and proof of delivery with signature. I was fuming.

I said it would be easier and cheaper for me to get a flight to Dublin and dump it all on their desk, but they refused to let me speak to the person that was dealing with it, and refused to give me their address (just kept giving me a PO Box). I was very tempted to get in a box and have myself delivered there . In the end I had to fax them everything. It took weeks to sort out and almost bankrupted me in the process. I spoke to the FSA, who apparently regulate them, and they were as much use as Paypal.

Moral of the story - PAYPAL ARE CUNTS!
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[Ste]

[pa_broon74]

Paypal are rotten to the core.

If you have linked your bank account to paypal, they can remove money from it any time they please without any notice, it's in the small print.

As for regulation, they just aren't regulated at all. Basically, if something goes wrong, all that you have in your favour, is their thinking your case would attract negative public opinion if they didn't act. Even then, the monkey dealing with it could very well just go 'meh' anyway.

The fact some people have their main bank account connected to eBay/Paypal is pretty worrying. You're basically giving one of the most rapacious corporate entities carte blanc to help themselves to anything in your bank account. Sure, you might get it back but those grey hairs will still be there and the stress you had can't be un-experienced.

For the so called savings you might get from using eBay as a buyer, its not worth the risk. If you run a business through it, its a huge risk.


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Didn't catch anything.

[Dischord]

[pa_broon74]

I'm not sure how effective it would be, I tried this but paypal still went for direct debits when the account was empty incurring several bank charges.

Mind you, I had bought stuff (my paypal account had card payment as the default method of payment, paypal changed it with no notice for 'security purposes.')

Not quite sure how it works, I think when you register a bank account, its like a rolling direct debit. That being the case, they can request money at any time.

I think...


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Didn't catch anything.

[J0Al1]

Yup, wankers took money our of my bank as a refund for someone when I'd already refunded! Just hadn't used their 'refund' link (didnt know about it), I did a new transaction and despite it being for the correct amount and to the same buyer, would they reverse their decision . . . NO!

[iooi]

[GodzGift]

[pa_broon74]

Thats all well and good, but it doesn't cover any bank charges levied due to paypal's stupidity.

They might be regulated by the FSA, but as a bank based out with the UK, its a minefield of euro laws and as has been proven, the FSA aren't the most effective bunch at times.

Good idea with the credit card though, although to be honest, I'd just rather not deal with eBay or Paypal at all.


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Didn't catch anything.

[pa_broon74]

[Dragonfly]

[DEN MONKEY]

[Chriss]

Ok, so in my Paypal account, I've clicked to delete all my bank account information, my card information, my address information, in fact, pretty much everything. Am I safe yet? :/
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TheShaggyDA: I've got 3 or 4 pairs that predate my wife, so at least 11.5 years old.

[pa_broon74]

You should be ok, but I'd unsubscribe fully to be sure.

That you managed to remove accounts is good news, for a long time i couldn't even do that because of outstanding transaction of some sort or another.


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Didn't catch anything.

[Fortuna]

If you have a complaint you can still use the Financial Ombudsman service. Generally they settle if you use them.

I can't remember where I read it but people having there accounts frozen when there is alot of money in them is nothing more than paypal earning interest on your money. I think it's being investigated in the US. You have a high amount and it gets frozen for 21 days without notice and any reason. Pretty easy to work out what they are doing.

[phantomtek]