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Andy C
Tree Seeking Missile



Joined: 26 Apr 2005
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PostPosted: 16:41 - 07 Sep 2009    Post subject: Ebay Help Reply with quote
Yes I know ANOTHER ebay thread but this is the first time I have had any trouble and really could do with some advice.

I sold some brand new apple earphones on ebay, you cant charge for postage on apple earphones so sent them stanard (was stated in ad).

Buyer claims they never arrived and I didnt get a 'Proof of Postage' as always post recorded so other than a receipt for £1.08 postage I have no proof (stupid I know).

Buyer seems to know alot about how much I'm entitled to when claiming back off royal mail and TBH i reckon hes full of shit and pulling a fast one:

Buyer wrote:
Hi, just letting you know that i have not recieved the earphones yet.

- might-be-tight


I said they have been sent and should have been there now

Buyer wrote:

I assume you have proof of posting, in which case
you should take this up with Royal Mail.

- might-be-tight


I said they should have been with him a while ago.

Buyer wrote:
If it arrives i'll let you know asap.
If you do have proof of posting you can make a claim for upto £30.00 apparently, as long as ther is a certificate of postage stamped by the P.O.

- might-be-tight


Mentioned I dont have any proof.

Buyer wrote:
It has been nearly three weeks since i made
payment, and i still have not recieved my
purchase. The onus is on you to take this up with
Royal Mail.
I do not think i will ever see these earphones,and
it is only fair that you issue me with a full
refund, i think have been very patient here.


- might-be-tight


This is the last email. Its really annoying as I put recorded in the postage but ebay wouldnt let me charge for it so was send standard.

What would you do? It was done through paypal so can a dispute be set up with them?

Any help greatly appriciated Thumbs Up
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Andy C
Tree Seeking Missile



Joined: 26 Apr 2005
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PostPosted: 16:58 - 07 Sep 2009    Post subject: Reply with quote
covdude wrote:
Whats his feedback like ???


Yea good question. Its 100% so maybe im wrong and it didnt get to him, something that costs £7.50 wouldnt be worth ruining your feedback on would it?

So what do I do now? No proof I sent it, can he claim on paypal?
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Faldo
World Chat Champion



Joined: 05 Aug 2007
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PostPosted: 17:05 - 07 Sep 2009    Post subject: Reply with quote
Yes, he can claim through Paypal if you don't have proof of delivery. Even if he has 100% feedback it means nothing these days as sellers are no longer able to leave negative feedback.

My bet is that he's received them , noticed that he hasn't had to sign for them and knows full well that he will get a refund through Paypal. Royal Mail insures Recorded Delivery items up to £34, but as you haven't sent by Recorded you may be entitled to nothing, but it's worth checking with Royal Mail as I think there is a procedure (might be wrong but nothing to lose by checking).
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Last edited by Faldo on 17:16 - 07 Sep 2009; edited 1 time in total
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Dragonfly
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Joined: 05 Sep 2005
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PostPosted: 17:10 - 07 Sep 2009    Post subject: Reply with quote
I think he has been quite resonable there. I am a buyer on ebay and things dont get to me sometimes and sellers usually tell me they are unsured with royal mail thats how I know that you can claim ( I dont know how that works) I have had to get refunds after waiting for stuff that never came.

There is also a number now you call ebay cs and they will just refund the customer, thats what happened when I waited 6 weeks on something I never recieved.

You will be refunding either way, if you do ebay/paypal.
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Fisty
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Joined: 11 Apr 2007
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PostPosted: 17:13 - 07 Sep 2009    Post subject: Reply with quote
covdude wrote:
sellers are no longer able to leave negative feedback.

news to me, when did this come about ?

ta


Bout 6 months ago!
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Faldo
World Chat Champion



Joined: 05 Aug 2007
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PostPosted: 17:14 - 07 Sep 2009    Post subject: Reply with quote
covdude wrote:
sellers are no longer able to leave negative feedback.

news to me, when did this come about ?

ta


About 8-12 months ago off the top of my head. Total PITA.
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Dragonfly
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Joined: 05 Sep 2005
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PostPosted: 17:14 - 07 Sep 2009    Post subject: Reply with quote
covdude wrote:
sellers are no longer able to leave negative feedback.

news to me, when did this come about ?

ta


last year. You can only leave positive but there is no way of stopping you writting in something beside that positive. Buyers have to wait 14 days i think to leave bad feedback to allow time to sort things with seller.
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Bikeless
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Joined: 27 Jun 2008
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PostPosted: 17:18 - 07 Sep 2009    Post subject: Reply with quote
You can still leave a positive but slate them in the feedback, Wink
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Andy C
Tree Seeking Missile



Joined: 26 Apr 2005
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PostPosted: 17:28 - 07 Sep 2009    Post subject: Reply with quote
Thanks for the help guys. Have just sent this, reckon it could be better but I reckon its going to be a case of taken a negative feedback on this one Confused

me wrote:
Hi,

Due to ebay not letting you charge for postage I nievely posted this standard as since this is the first thing I have sent non-recorded a proof of postage was not asked for (I was unware that you had to ask for it as I never send standard).

Therefore I am very sorry to hear that you did not recieve your item, you have my word it was sent and as my 100% feedback shows why would I not send something that only sold for £7.50 when at the same time I sold a motorbike exhaust for £110 which arrived with the buyer.

I think the best course of action is for you to set up a dispute with paypal to get the money back from this as I will not get any money from the Royal Mail.

Please can you inform me if the item does arrive

Thanks

Andy

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Ariel Badger
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Joined: 02 Dec 2006
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PostPosted: 17:48 - 07 Sep 2009    Post subject: Reply with quote
Why can you not charge postage on Apple earphones?
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iooi
Super Spammer



Joined: 14 Jan 2007
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PostPosted: 18:01 - 07 Sep 2009    Post subject: Reply with quote
This whole not being able to charge a reasonable fee for postage is going to kill ebay.
I wanted to sell some memory out of a laptop.
Now no way am i sending it anything other than Recorded... Can you charge the £1.50 fee.... Which is what it costs.
Not a hope in hell.
Ebay says P+P free....

I've tried always to do it.

Yet there are sellers with P+P....

So stuff ebay. I just gave it to someone at work for a quid....
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Ariel Badger
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Joined: 02 Dec 2006
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PostPosted: 18:29 - 07 Sep 2009    Post subject: Reply with quote
I just tried to sell a (fictional) pair and you can not add P&P Shocked .
If you list them as clothing you can though.
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Andy C
Tree Seeking Missile



Joined: 26 Apr 2005
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PostPosted: 20:19 - 07 Sep 2009    Post subject: Reply with quote
1930 Ariel wrote:
I just tried to sell a (fictional) pair and you can not add P&P Shocked .
If you list them as clothing you can though.


I know stupid as I ALWAYS send recorded but wasnt going to spend 33% of what I got for the headphones sending them to the buyer!

Yea next time will list them as something else i think Thumbs Up
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Old Thread Alert!

The last post was made 16 years, 361 days ago. Instead of replying here, would creating a new thread be more useful?
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