Impressive customer service

[Clanger]

I just recieved a phone call from the airline I'm flying with. Just a quick call to remind me about my flight, and to let me know about my baggage allowance. That they have a note of my dietary requirements - meal booked (for both outbound/incoming). Oh and that my seat is currently booked at xx but if I use the online checking service at 2200hrs tonight I can move it forward.

Instructions at what to do with my rucksack at the airport, where to collect my boarding pass and show my passport. Without having to turn up several hours in advance.

I've never had that before. I am really impressed. What a superb service.
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Be who you are and say what you feel, because those who mind don't matter, and those who matter won't mind - Dr. Seuss

[ms51ves3]

Going anywhere nice?

[Dragonfly]

Even your dietary requirements last time I was on a plane I was handed crackers which I couldnt even eat. Had nothing for me at all.
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All the breast.
Muzza on Binge:
He's too busy beating the everloving shit out of Lizzie to notice this thread has taken a turn down Drama Avenue and stopped off at the popcorn shop.

[Poseidon]

I'd hazard a guess you aren't flying with ryanair. Last time I flew with them all I got was some snotty bird on the check in desk having a go at me cos my suitcase was over loaded. I think it pissed her off when she told me it would cost £50 in excess baggage (it seems they changed the limit from 20kg to 15kgs without making any big announcements) I just took some heaevy stuff out of the suitcase and put it into a large carrier bag to carry on the plane (there wasn't a weight limit on hand luggage) so the suitcase was underweight. She rather abruptly told me I could only have one piece of handluggage and I would have to check-one of the items in (at extra cost) at which point I just stuck my rucksack in the carrierbag and said problem solved. She then told me it was outside the shape and size parameters laid out by the airline, so I stuck it in the hand luggage guide thingey and with a bit of encouragement it went in and I said with a smile "looks like Mike O'Learly aint gonna get anymore of my money!" . I was then sternly warned that if at any point my hand luggage became 2 seperate items again, I would be kicked off the flight. Charming I thought... It's not like I had already paid good money (80odd quid for that flight with taxes) to watch a load of fat blokes in suits board the plane before me, before myself being herded like a farm animal onto a plane that smells worse than cheesy feet... Now I've got to put up with being hung upside down by my ankles and shaken until every last bit of change falls out, just so that smug little bastard o'leary can go on raping the planet! Bollocks to that!

Glad to hear at least one airline knows how to treat it's customers! I used to fly to dublin 5-6 times a year... Now I do 5-6 roadtrips to dublin using stena-line (and it'll be even better know i can do it on 2 wheels!)
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1977 Honda CG125
2002 Ducati Monster S4 (currently restoring)

[The Artist]

TBH I don't see why people complain about ryanair and all those cheapo ones.

If you don't/can't pay for higher quality service then you don't get it.

Unless I was rich or it was being payed for by employers etc I would never travel on a more expensive flight for the hell of it.

It's like a bus, pay more for a AC coach...

[Poseidon]

[Alexio]

[iooi]

Well seeing as it was such good service....

How about saying who they are...

Good service deserves to be rewarded.


As the the check in staff for Ryan Air... Pretty sure they are not employed by them. Its a Handling company. They just have to wear the garb....
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Just because my bike was A DIVVY, does not mean i am......

[Phoenix]

I got something very similar with Stenaline before I went to Belfast, they phoned me the day before to remind me and such, not that I really needed reminding. Still I suppose it's the thought that counts. Airline wise, as it's long haul then obviously it won't compare to the likes of Ryanair, my only bad experience as you know was United Airlines who couldn't give a rats arse that they lost my baggage for 4 days and it was impossible to speak to a human being.

[Poseidon]

[Bubbs]

[Clanger]