Faulty heated grips after only two months, where do i stand

[Jamie S]

Hey guys, some of you might remember this thread of mine : link
Well the RHS grip is now faulty, It doesnt work nor does it have continuity. So I assume that the wire has broken where it twists everytime the throttle is opened ?
Any way where do I stand with regards to getting a refund/replacement?
They were bought though ebay, off a company called bikers direct

this is a link to the ebay auction

this is a link to the companys website
I will contact them first thing tomorrow, what should I say ect? Do I have any legal grounds where they must offer a replacement/sort the problem ? or can they simply just tell me to sod off?
Should I mention my test methords and that it appears the wire has broken, ect or just keep quiet ?

[27cows]

Seller says returns accepted, so that's a start. Wouldn't mention testing anything as that might invalidate the warranty (lots of ebay sellers are slippery - not saying these guys are, but it pays to be cautious).

Should just be a straightforward case of them directly replacing the grips, fingers crossed, as they obviously shouldn't have packed up that quickly.

[Bat]

Have you checked all the connections between the grips and the battery?

[Vincent]

Just send a polite message through Bay to the seller explaining that the right hand grip is faulty and would it be ok to get a replacement. If they're a reputable seller, it shouldn't be a problem. You could mention that you were a bit surprised as you thought the manufacturers were quite good. Don't do what some people do and send a nasty e-mail - it very rarely has the desired effect. More than likely you'll have to pay post but you never know

Keep all comms through e-bay - if they don't help you out, eBay will go through the messages when deciding if you're entitled to a refund through Paypal, (if you paid that way).

[Jamie S]

Just rang them, I said if i box them up and post them back , then they will test them, if they deem them faulty, they will replace free of charge.