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funmonkee
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PostPosted: 12:43 - 21 Dec 2009    Post subject: Breakdown cover Reply with quote

My AA cover has elapsed, but I've not been impressed with their 1 hour response. I've used them 2-3 times over the last twelve months and they've taken exactly 2 hours each time get to me Thumbs Down They sent me a free map and CD last month...probably hoping I'd forget the extra hours waiting Surprised

What do you have (AA, RAC etc), how much and what does it cover you for (i.e. multiple vehicles?). How easy was it to add cover for say a couple of weeks trip to mainland Europe Question
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Skudd
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PostPosted: 12:54 - 21 Dec 2009    Post subject: Reply with quote

I get mine free through my insurance, may be something to look at.
I have used many services and they are all much the same, one thing I do like about RC and the AA is their lone female policy, they will go for the female before the guy, I know it can be a pain for us blokes, but I would rather they looked after a vulnerable female than a hairy arsed guys like me who can look after themselves.
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wupwup
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PostPosted: 14:39 - 21 Dec 2009    Post subject: Reply with quote

Skudd wrote:
I get mine free through my insurance, may be something to look at.
I have used many services and they are all much the same, one thing I do like about RC and the AA is their lone female policy, they will go for the female before the guy, I know it can be a pain for us blokes, but I would rather they looked after a vulnerable female than a hairy arsed guys like me who can look after themselves.


seems women dont get so angry about sexist stereotypes when it helps them... jus sayin. but surely bikes should come before cars? seing as cars have heaters and windows to stop the wind. if your on a bike you have the clothes on your back
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Kwaks
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PostPosted: 14:43 - 21 Dec 2009    Post subject: Reply with quote

Have had no problems with AA. All in cost 170 quid for personal cover and breakdown insurance on designated car. They paid roughly £800 worth of garage bills.

Considering I was sitting in the house everytime I called them wasn't too bothered how long they took Wink
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funmonkee
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PostPosted: 14:52 - 21 Dec 2009    Post subject: Reply with quote

The best (only) thing about the AA cover is that it's me that's covered; I mean any vehicle I'm driving/riding and iirc any vehicle I'm a passenger in that breaks down as well... (obviously limited to cars, vans, bikes Laughing )
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Darth
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PostPosted: 15:11 - 21 Dec 2009    Post subject: Reply with quote

Think the AA are the best of a bad bunch imo. Tried a couple of others but came back to the the AA in the end. Also seeing as i had been with them so long i managed to haggle a great deal for me and lynn this year.

If i lived further south i would probably try out one of these dedicated bike breakdown companies but they just dont cater for us north of the border. The main thing that hacks me off with the AA is that if the bike breaks down i invariably end up needing it recovered as they just aren't clued/tooled up for bikers which means i always wait 1 hour for the patrol van, then another hour for the recovery vehicle! Evil or Very Mad
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27cows
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PostPosted: 15:16 - 21 Dec 2009    Post subject: Reply with quote

Had RAC breakdown and recovery for years but never needed to call them out, though apparently they do respond quickly (30-40 minutes).
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Devils Advocate
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PostPosted: 15:28 - 21 Dec 2009    Post subject: Reply with quote

I use AXA assistance and rate them highly.
Used them 3 times on the bike in 2 years and they arrived in under a hour everytime with highly skilled bike mechanics who knew their shit..
Got them as part of my car insurance now too.

Breaking down sucks and even though these companies say they "aim" to arrive in under an hour... things might happen that prevent them frrom doing that so you have to take that as part and parcel.
Even if i had to wait 2-3 hours,i`d still be happy knowing someone was on their way eventually.Its better than sitting there with no hope at all and ringing round friends and family.
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Ingah
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PostPosted: 17:04 - 21 Dec 2009    Post subject: Reply with quote

AutoAid, £37/year. Covers me (and my spouse if i had one) on any vehicle i happen to be driving (includes motorbikes) and i can (and have) called whoever i want to come out and do roadside repairs / recovery. Also covers Europe. "Home start" is covered up to a maximum cost of £60 - i guess they don't want to be doing free and extensive repairs at your house Wink

Tried the breakdown cover with Carole Nash previously. It was OK, but they kept sending me car mechanics who are no good for the problems i was having (apparently they were "not able to send out a bike mechanic specifically", the computer would always ask whoever was closest). So kept having recoveries from them instead Confused

NB: AutoAid is a pay and claim scheme (~10 day turnaround for payouts) so you need to have credit card to pay who you choose to pay, and remember to demand a VAT receipt! Have claimed twice in 2 years with them (first time for a 6 mile recovery @ £60 and second time for a 25 mile recovery @ £110). They paid swiftly by cheque and without question both times after i'd filled in the form and sent it with the receipt to them (the form is available on their website, i assume partly to reduce customer worries about it being potentially too complicated- it's simple enough).

If you have the capability to look up local breakdown/repair companies (e.g. internet on your phone) it's particularly great and the best value by far, at the expense of slightly more faff than normal. Otherwise you can call AutoAid and they'll send out a company called EuroRescue, so you're not totally screwed.
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Skudd
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PostPosted: 17:15 - 21 Dec 2009    Post subject: Reply with quote

vmax.dude wrote:
The best (only) thing about the AA cover is that it's me that's covered; I mean any vehicle I'm driving/riding and iirc any vehicle I'm a passenger in that breaks down as well... (obviously limited to cars, vans, bikes Laughing )


Shame you were not on a Eurotunnel train. Laughing
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Mord
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PostPosted: 17:18 - 21 Dec 2009    Post subject: Reply with quote

RAC.. never had to ring them though Thumbs Up
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J D
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PostPosted: 17:55 - 21 Dec 2009    Post subject: Reply with quote

Was with Rac but now with AA because i got a years free cover with the bike.

Rac charged me 100 quid or something to recover my bike because i was about 12 miles from home and the cover i had meant i had to pay if it was over 10 miles or something. Thumbs Down
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Ste
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PostPosted: 18:19 - 21 Dec 2009    Post subject: Reply with quote

International Rescue are good. Thumbs Up
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Poseidon
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PostPosted: 19:34 - 21 Dec 2009    Post subject: Reply with quote

jdloyalroyal wrote:
Was with Rac but now with AA because i got a years free cover with the bike.

Rac charged me 100 quid or something to recover my bike because i was about 12 miles from home and the cover i had meant i had to pay if it was over 10 miles or something. Thumbs Down


Sounds like the same problem I had with them... See this thread

With Green Flag now. Spent about 10 min on the phone with a bird who sounded really fit. She looked at loads of different options to get me the cheapest price. Haven't had to call them out, but my Grandad swears by them... Said they respond uber quickly and always send the right vehicle! (he's broke down a couple of times with his caravan and they send a piggy back type truck so they can get both the car and the caravan home. AA sent a beavertail van to him, which obviously was no good, so then he had to wait another 2 hours for a proper truck to turn up)
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P.
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PostPosted: 19:55 - 21 Dec 2009    Post subject: Reply with quote

wupwup wrote:

seems women dont get so angry about sexist stereotypes when it helps them... jus sayin. but surely bikes should come before cars? seing as cars have heaters and windows to stop the wind. if your on a bike you have the clothes on your back


Women in trouble...vs men in trouble, again i prefer the fact they go after girls first.

Also..when your car breaks down..it usually means the engine doesnt work..meaning the heaters dont, and if the window is down...you are fucked. Atleast we can push our bikes home (within reason...goldwing for example...)
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c-m
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PostPosted: 19:55 - 21 Dec 2009    Post subject: Reply with quote

ADAC by far the best breakdown company.

Recovery anywhere in Europe. None of this 28 days nonesense. Personal cover not vehicle. They cover repatriation, they cover the nurbergring, they paid for a hotel of my choosing when my battery died in Budapest, they pay bail (spain), cover airlifts and all sorts.

Its about 70€

The only problem is that in the UK they use the AA
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J D
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PostPosted: 22:23 - 21 Dec 2009    Post subject: Reply with quote

Mister Drewie wrote:
jdloyalroyal wrote:
Was with Rac but now with AA because i got a years free cover with the bike.

Rac charged me 100 quid or something to recover my bike because i was about 12 miles from home and the cover i had meant i had to pay if it was over 10 miles or something. Thumbs Down


Sounds like the same problem I had with them... See this thread

With Green Flag now. Spent about 10 min on the phone with a bird who sounded really fit. She looked at loads of different options to get me the cheapest price. Haven't had to call them out, but my Grandad swears by them... Said they respond uber quickly and always send the right vehicle! (he's broke down a couple of times with his caravan and they send a piggy back type truck so they can get both the car and the caravan home. AA sent a beavertail van to him, which obviously was no good, so then he had to wait another 2 hours for a proper truck to turn up)


Wankers, i know its supposed to be routine but whats the point in sending someone to check to see if it can be fixed, i told them it was seized yet still they sent someone Thumbs Down
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Mord
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PostPosted: 23:20 - 21 Dec 2009    Post subject: Reply with quote

Mister Drewie wrote:

Sounds like the same problem I had with them... See this thread



I better check what exactly my cover is.. I got mine together with legal cover and fully comp insurance.
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wupwup
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PostPosted: 23:49 - 21 Dec 2009    Post subject: Reply with quote

padwaxk88 wrote:
wupwup wrote:

seems women dont get so angry about sexist stereotypes when it helps them... jus sayin. but surely bikes should come before cars? seing as cars have heaters and windows to stop the wind. if your on a bike you have the clothes on your back


Women in trouble...vs men in trouble, again i prefer the fact they go after girls first.

Also..when your car breaks down..it usually means the engine doesnt work..meaning the heaters dont, and if the window is down...you are fucked. Atleast we can push our bikes home (within reason...goldwing for example...)

i wasnt saying thats bad btw. Its how it should be. I just find it imteresting that people forget their beleifs prety quickly when they cold
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t121anf
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PostPosted: 13:05 - 22 Dec 2009    Post subject: Reply with quote

Ingah wrote:
AutoAid, £37/year. .



there speaks someone with sense.

why pay hundreds for something you hope you wont use.
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Dr. DaveJPS
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PostPosted: 13:13 - 22 Dec 2009    Post subject: Reply with quote

jdloyalroyal wrote:


Wankers, i know its supposed to be routine but whats the point in sending someone to check to see if it can be fixed, i told them it was seized yet still they sent someone Thumbs Down


reminds me of when the dommie left me stranded ( i now know it was the clutch going but it felt to my inexperienced brain like the gearbox had been lunched) and i had to ring the RAC. Got asked

"can it be fixed at the road side?"

"not likely not unless you're in the habit of carring 50year old bike parts round"

" ah right i'll send a recovery truck"

only took 30 mins -1 hr to get recovered (if you break down after 6 they hire a local company as there are no vans in yorkshire working after then Rolling Eyes )
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Alexio
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PostPosted: 13:51 - 22 Dec 2009    Post subject: Reply with quote

R32 wrote:
The main thing that hacks me off with the AA is that if the bike breaks down i invariably end up needing it recovered as they just aren't clued/tooled up for bikers which means i always wait 1 hour for the patrol van, then another hour for the recovery vehicle! Evil or Very Mad


Me too! Last time I broke down I called the AA, they asked what kind of vehicle it was and as soon as the words "motorcycle" had left my mouth they said "ok, a recovery vehicle isn't too far away" Shocked

I quickly argued back saying no, no, no, no, wait, either send a patrol to help me or don't bother at all as I will just attempt to fix my stupid puncture myself on this busy junction however long it takes me (hadn't ever done it before, but did have a spare innertube with me so I knew it was possible). After being promised a patrol vehicle, 2 hours later a recovery vehicle turns up. WTF? If they had of told me they weren't going to bother to help (would have been useful to use better tools and a compressor) I would have spent those two hours fixing my bike. I was cold and couldn't be bothered to argue and was recovered a whole 10 miles or something Rolling Eyes Then I stayed up most of the night taking off my back wheel to change the innertube with terrible tools anyway and continue on my journey to Ireland.

I reckon the guy in the patrol vehicle was told about being asked to help "fix a motorbike" and just immediately ignored me. At £40 ish a year though I can't complain too much.
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