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Getting sick of E-bay!

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Poseidon
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PostPosted: 18:23 - 15 Feb 2010    Post subject: Getting sick of E-bay! Reply with quote

Ok folks, I sold an item on the bay. Put up a very accurate description and it sold for a decent amount. I've just had an e-mail from the buyer saying they didn't read the description properly and would like to return it. I sold it with free delivery, which cost me £12. Now if I let this person return it, I will have to pay the ebay fees again (even if I second chance it) and pay another £12 to ship it out again. The listing said I don't accept returns.

The question is; do I do the christian thing, accept this person made a mistake and mess around trying to sell it again? or do I just tell them that everything was done thoroughly my end and advise them to read listings properly next time?
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Keir
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PostPosted: 18:26 - 15 Feb 2010    Post subject: Reply with quote

theres no chance he'd get a return/refund from me! Laughing
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Faldo
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PostPosted: 18:26 - 15 Feb 2010    Post subject: Reply with quote

If they have paid with Paypal they can force you to take it back I'm afraid.
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Poseidon
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PostPosted: 18:28 - 15 Feb 2010    Post subject: Reply with quote

Faldo wrote:
If they have paid with Paypal they can force you to take it back I'm afraid.

How so?
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Misc
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PostPosted: 18:33 - 15 Feb 2010    Post subject: Reply with quote

I'm pretty sure Paypal won't do anything because it was the buyers mistake & everything was listed correctly. Even if they tried to get a refund through Paypal, there's no option for "I misread the listing" so it's down to the seller if he wants to give a refund or not.

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Faldo
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PostPosted: 18:33 - 15 Feb 2010    Post subject: Reply with quote

They just take the money out of your account and give it to the buyer. Simples.
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Faldo
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PostPosted: 18:35 - 15 Feb 2010    Post subject: Reply with quote

Misc wrote:
I'm pretty sure Paypal won't do anything because it was the buyers mistake & everything was listed correctly. Even if they tried to get a refund through Paypal, there's no option for "I misread the listing" so it's down to the seller if he wants to give a refund or not.



If the buyer has an ounce of nous he'll just say it wasn't as descibed though, they don't bother to read through the listings. Had it done many times on me when they have already emailed me saying that they simply don't want the item.

Paypal always takes the buyers side.
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lllN30lll
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PostPosted: 18:36 - 15 Feb 2010    Post subject: Reply with quote

did he say this over the ebay messaging system?

If he lies and said it was damaged in transit or something then you have proof that he wrote to you admitting he read it wrong.
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Misc
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PostPosted: 18:38 - 15 Feb 2010    Post subject: Reply with quote

Faldo wrote:
Misc wrote:
I'm pretty sure Paypal won't do anything because it was the buyers mistake & everything was listed correctly. Even if they tried to get a refund through Paypal, there's no option for "I misread the listing" so it's down to the seller if he wants to give a refund or not.



If the buyer has an ounce of nous he'll just say it wasn't as descibed though, they don't bother to read through the listings. Had it done many times on me when they have already emailed me saying that they simply don't want the item.

Paypal always takes the buyers side.


Maybe but remember the buyer did email saying that he miss read it, Paypal always asks for 'extra' info when doing a dispute which is stuff like email exchanged between the two. Which will prove that the buyer is lying.

lllN30lll wrote:
did he say this over the ebay messaging system?

If he lies and said it was damaged in transit or something then you have proof that he wrote to you admitting he read it wrong.


Beat me to it. Isn't there still a way to prove emails that aren't sent through ebay? Something like the message header which contains the original message?
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Poseidon
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PostPosted: 18:41 - 15 Feb 2010    Post subject: Reply with quote

lllN30lll wrote:
did he say this over the ebay messaging system?

If he lies and said it was damaged in transit or something then you have proof that he wrote to you admitting he read it wrong.

I have a message, sent through ebay saying that they misread the listing plain and simple.

If I'm brutally honest, I really could do without the hassle of getting it back, issueing a refund, sorting out a re-list/second chance and then shipping it all over again. Surely they could just sell it themselves?
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Last edited by Poseidon on 18:43 - 15 Feb 2010; edited 1 time in total
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Faldo
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PostPosted: 18:42 - 15 Feb 2010    Post subject: Reply with quote

In fact, the worst one I ever had didn't even have to return the goods.

Some Eastern European lady ordered £150 worth of Volvo brake pads and discs. We sent them out, she received them the next day.

Two weeks later Paypal took the money out of our account and said it was an unauthorised transaction, straight out the blue. I telephoned the customer and she said she could no longer afford them, so she had told Paypal her account had been hacked.

I got the money back in the end by sending her a court summons, at which point she found the money and paid with her debit card.

Paypal are right at the top of my most hated companies, scheming twats. Can't be arsed to go into the story but they tried to rip me off me £8k, and it cost me thousands in lost revenue trying to get it back.
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Ariel Badger
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PostPosted: 19:19 - 15 Feb 2010    Post subject: Reply with quote

Free postage. why? I hate overloaded postage costs but why not just give a fair price?
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swiftb
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PostPosted: 19:19 - 15 Feb 2010    Post subject: Reply with quote

Tell him to fuck right off. Thumbs Up
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Poseidon
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PostPosted: 19:30 - 15 Feb 2010    Post subject: Reply with quote

Ariel Badger wrote:
Free postage. why? I hate overloaded postage costs but why not just give a fair price?

On items that could fetch decent money, I've found I get higher bids with free postage advertised. My item went for £20-£30 more than all the others of similar condition... More than makes up for the 12 quid postage.
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Faldo
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PostPosted: 19:31 - 15 Feb 2010    Post subject: Reply with quote

Renaissance wrote:
How your able to put no returns on an item i don't know.... is it not the case you can return any items under distance selling ...

Anyway, charge him the insertion and postage fees .. claim back final fee from ebay (if thats possible)

If you would rather pay him later, then let him paypal dispute .. takes ages ... Thumbs Up


Distance selling only applies to Buy It Now listings that are sold by a business to a member of the public.
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Poseidon
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PostPosted: 19:33 - 15 Feb 2010    Post subject: Reply with quote

Renaissance wrote:
How your able to put no returns on an item i don't know.... is it not the case you can return any items under distance selling ...

I thought this was just for new items from internet shops etc, as you don't have a chance to "see" the item before purchase. Used items, privately sold though an auction are surely subject to the fall of the hammer rule... i.e provided it is as described, the sale is final.
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Poseidon
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PostPosted: 19:38 - 15 Feb 2010    Post subject: Reply with quote

Normally I am a reasonable person and would do everything I could to help out a fellow man... I feel sorry for them, but at the moment my 3 month old little one is teething, my wife isn't very well, I'm working overtime to cover the costs of going to uni in september and we're packing ready to move shortly. I really could do without the hassle!
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Poseidon
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PostPosted: 20:20 - 15 Feb 2010    Post subject: Reply with quote

It seems that ebay is becoming more and more hassle as time goes on. It's getting harder and harder to find proper bargains. I reckon at least 75% of the crap on there is buy it nows from some dodgy living room "business". Despite losing 4% of all money sent through paypal, every seller I know on e-bay has had someone buy their stuff from a duff account and paypal took the money from the seller... I though the whole point of the 4% fee was to protect us innocent folk!?!

I reckon it's time I went back to the good old classifieds in the local paper... Just like when I were a lad.

Renaissance wrote:
Fuck him then .... he's not your friend ... he's the enemy .. send him a virus ! Thumbs Up Smile

Laughing I'll bear that in mind.
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Robby
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PostPosted: 20:55 - 15 Feb 2010    Post subject: Reply with quote

Paypal may rule on his behalf, but he still has to send it back recorded and provide paypal with proof of delivery and tracking number. It's a right hassle doing returns on low value goods.

Wait and see if he does a paypal claim, otherwise just sit back and relax.
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Poseidon
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PostPosted: 21:07 - 15 Feb 2010    Post subject: Reply with quote

Robby wrote:
Paypal may rule on his behalf, but he still has to send it back recorded and provide paypal with proof of delivery and tracking number. It's a right hassle doing returns on low value goods.

Wait and see if he does a paypal claim, otherwise just sit back and relax.

So what do we reckon is the best response to this buyer? I was thinking along the lines of "sorry, did everything correctly my end, too much on my plate to be faffing around returning, all sales final, good luck selling it on... blah blah blah"

After having a close call in the past with a buyer who used a dodgy account... I immediately withdraw every penny from paypal and I never post an item before the money clears in my bank account. I've now removed all my current bank and debit card details from paypal, leaving only my old dead bank account on there. If paypal want to try and get my money, they'll have a jolly old time!
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P.addy
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PostPosted: 21:18 - 15 Feb 2010    Post subject: Reply with quote

Poseidon wrote:
So what do we reckon is the best response to this buyer? I was thinking along the lines of "sorry, did everything correctly my end, too much on my plate to be faffing around returning, all sales final, good luck selling it on... blah blah blah"

After having a close call in the past with a buyer who used a dodgy account... I immediately withdraw every penny from paypal and I never post an item before the money clears in my bank account. I've now removed all my current bank and debit card details from paypal, leaving only my old dead bank account on there. If paypal want to try and get my money, they'll have a jolly old time!


I did exactly the same, they just sent debt collectors to the house Razz
All cos some guy refused to accept delivery of an ipod.. bastards robbed me of £81 plus an ipod!
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J0Al1
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PostPosted: 21:22 - 15 Feb 2010    Post subject: Reply with quote

Faldo wrote:


If the buyer has an ounce of nous he'll just say it wasn't as descibed though, they don't bother to read through the listings. Had it done many times on me when they have already emailed me saying that they simply don't want the item.


Isn't it too late for that if he has already emailed to say he didn't read the ad? I mean, thats proof enough isn't it.

I'd say - sorry item sold fair n square unless you want to foot the £12 postage (and the return postage), which is more than fair.
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Misc
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PostPosted: 21:27 - 15 Feb 2010    Post subject: Reply with quote

As Monkeypie said, just get the postage costs but also get the costs it'll cost to list on ebay again. They can't argue with that seeing as it was their mistake.
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