mistergixer
World Chat Champion
Joined: 15 Jun 2005
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 Posted: 15:20 - 16 May 2010  Post subject: Support Story |
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I work in tech-support, specifically EPoS support for hospitality - pubs, clubs, restaurants etc.
I took a call this afternoon from a woman in a relatively posh restaurant who was struggling with locating some drink items, could i help her please? So, i searched through the item database, and located the 3 bottles of wine she was after, but that wasn't the answer she wanted. So i showed her which menu screen the buttons she'd need to sell the items were located on. No, that didn't help her either.
So i got her to explain again exactly what it was she wanted to do, and how i could help her.
So she explained that she'd put these 3 bottles of wine on a shelf earlier, and someone must have moved them because they weren't on the same shelf now - did i know where they'd been moved to, could i find them for her??
At this point i had to bite my tongue, and explain politely to her that this was a bit beyond the skills of a technical support department, and that whilst we can remotely access their PC's we can't actually see what goes on in the restaurant or their storerooms, and she would probably be better off asking the other members of staff in the restaurant if they'd happened to move the wine bottles from the shelf.
 
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Space Monkey #7
Don Eladio is dead. His capos are dead. You have no one left to fight for. Fill your pockets and leave in peace. Or fight me and die!
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That_Hornet
World Chat Champion
Joined: 23 Apr 2009
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Posted: 16:37 - 16 May 2010  Post subject: |
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panrider_uk
World Chat Champion
Joined: 23 Sep 2007
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Frost
World Chat Champion
Joined: 26 May 2004
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Posted: 13:31 - 17 May 2010  Post subject: |
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https://clientsfromhell.net/
Favorites include:
| Quote: | I have printed it out, but the animated GIF is not moving? |
| Quote: | Email from client: I’ve attached an image. Could you make it HD and send it back?
*attached jpeg with dimensions: 32px by 54px* |
| Quote: | Client: “Can you re-touch the hat off the man?”
Me: “Yes, what kind of hair would you like?”
Client: “You will see when you take the hat off.” |
| Quote: | So it turns out you were right about me wanting a colon instead of a semi-colon. But since we’re on the subject, I’d like you to revisit the copy and include more semi-colons. I want people to think we’re smart. |
| Quote: | Client: “I didn’t get anything.”
Us: “Sorry, our email is down.”
Client: “Can you just fax me the animated gif so I can see how it looks?”
Us: “Well, it’s about a dozen frames. (Joking) So we’d have to fax it like a flip book.”
Client: “Okay.” |
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GodzGift
World Chat Champion
Joined: 13 May 2006
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| Posted: 08:15 - 19 May 2010 Post subject: |
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also from https://clientsfromhell.net/page/3, brilliant!
Me: ”I will create a login box on your website. Once someone registers and logs in, the website will recognize who the user is and provide relevant content.”
Client: ”That sounds great. However, instead of a login box I’d like to use biometrics to identify the user.”
Me: ”Not sure what you mean.”
Client: ”When someone visits the website, I want them to be able to put their hand on the monitor. The monitor will then scan their hand to confirm who they are. I think that would be a lot more engaging. How much extra would that functionality cost?”
Me: ”Several hundred million dollars.”
Client: Why are you being a wiseass? Can you do it or not?
Me: ”No. Sorry. That’s a little too advanced.”
Client: ”Fine. I’ll try another web designer.”
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Bike Level: Amateur | CBT Passed
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