I've been stiffed on this KTM

[Jayy]

Basically, I bought a KTM from a dealer in Newcastle, having never seen or ridden it (I know but I had limited time to sort it out as mine had been sold).

Anyway, I took delivery of it yesterday, Friday @ about 2pm. The link pipes were badly corroded and full of shit. The bit where it comes off the link pipes and connects to the exhaust, Y piece?, there's a hole in either side just as it connects to the exhausts from where it's rusted so much.

The bike was advertised as: "KTM 640 Duke, 8,300 miles, FSH, Alarm, All usual dealer facilities.

When I spoke to the dealer and asked what were the bad points, he said, "It's seen a few winters but other than that, it's a clean bike, the paint work is spot on and it runs fine".

I sent an email before buying it and asked him to confirm exactly what it would come with, he said, the service book, with the FSH, all the manuals, they would MOT it, service it and tax it for 6 months.

So, all sounding good, I paid for the bike over the phone, £2700 to be precise and he said it would be delivered Friday.

So the bike arrived yesterday and when it was pulled out the van I thought, "Them link pipes look allot worse than on the photos". I then thought, "Well, I do want one of these, so if needed, I could always get a brand new link pipe online somewhere to tart it up a bit.

So I decided to take it for a test ride, just around where I live which was a 2 mile ride and back to the house. Whilst coming back through the village, it cut out a few times in 1st gear. I just thought this was down to me not being used to riding it and I must of stalled it some how. I then went into town on it and thought I would take it to the guy who's done most the work on all our bikes over the years. His place was shut as he was at the TT and just as I was at the lights, it cut out again. This time, I couldn't get it started, so I pushed it off the road outside his shop and it still wouldn't start.

After ringing them up and explaining, they said they were stumped, they said it had been on a, "5 mile test ride" and it was working fine when they had it. I said I would ring them back...

Just next door is a scooter shop who do general MOTs an stuff, so I asked the bloke there and he had a little look and said it sounds like the battery or start motor. Wipped the seat off and tested the battery with a volt meter and it was showing 10v, he said it should of been 14? Rang the dealer back and they said it was a brand new battery.

At this point I was getting pissed off, I rang TUG off here and he said bring it down to his place (Wigan Yam). I thought, fuck this, it's at least a mile an a bit and it was so hot. Got pushing and saw a garage, they jump started it and I flew down the road.

TUG tested it and it was fucked. He put a new battery in and it started straight away. He also said it didn't look new either. Then, he spots some kind of coolant leaking and something else leaking, petrol or something. He also spots the holes in the Y piece pipe which I was talking about before. When testing the new battery, it wasn't charging so it also mean't the rec/reg was fucked as well or alternator? (I'm shit with mechanics). He spoke to the dealer on the phone and said he recommended they take the bike back and repair it.

After getting home and checking the little pack of documents the dealer sent me, I found some worrying things...

No MOT which they had said they would do.
A notice on the dealers own sales order form saying something about the clocks weren't showing true mileage. It was recorded on the sheet as 8,097 miles. On the pictures from the auto trader listing it showed 8,300 miles. When I got the bike, it showed 8,422 miles. So none of that adds up.

He had also mentioned the FSH with the bike. Upon opening the service book, there's only 3 services stamped, one from 2005, one from 2007 and the one they did on 29th May 2010. Is that what they call a FSH? A 2004 plate bike with 3 services in 6 years?

There's about 4 receipts for work done from other places from when the first guy had it back in 2004 - 2006.

The over all state of the bike is very poor.

Just to add, they charged me £120 for delivery via courrier. So the total paid was £2,815 in via debit card.

I'm not happy at all and I want my money back basically, although they don't know that yet. I will be phoning them tomorrow but it makes me wonder, if they sold a bike in that state to someone in the first place, are they the kind of people who will be arses when I ask for my money back? We'll find out tomorrow...

Because I never physically saw the bike until it was delivered to me, I'm covered by the distance selling regulations and the sale of goods act as anyone is. The DSR act allows you to have a full refund as long as it's within 7 days, that doesn't include weekends or bank holidays. So I've got 7 days to ask for a full refund, including the delivery cost which they have to do under this DSR.

Also, coupled with the fact that they blatantly mis-advertised the bike by not mentioning any of these flaws to me, they wouldn't have a leg to stand on in court. I don't want it to goto court as it could take months and months and what do I do in the mean time?

So, in total, plus the new battery, this bike has cost £2,842. I really can't believe how un-professional they've been by even contemplating selling a bike in that condition.

I've got a funny feeling when I ring them up tomorrow, it's not going to go very well.

To make things worse, I've just seen the same model bike, 30 miles away and it looks absolutely spanking, for a little bit more at £2,999. If I got my money back, I would go and look at that and make my mind up.

That's the first time I've bought a bike without seeing it and also the last.

Bit of an essay there but I'm pissed off!

[Ste]

[Ditto]

Unlucky mate, hope you get it all sorted This is why I would never buy without seeing it. Even putting down a deposit and then going to view is better than nothing.

Also...name and shame
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CG 125 > Bandit 600 > CBR 600 FY > Street Triple R

[Codemonkey]

I'd reject it under the distance selling regulations. You have up to 7 days to do this.

https://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/

[unspec]

[neatbik]

Bad luck mate, its never nice to be ripped off.

Ring 'em up and tell them you want your money back, and also tell them you want the delivery charge reimbursed too.

And yes - name and shame, but maybe only after the issue gets resolved - you dont want them on here arguing the toss.
Its happened before and all it will do is aggravate the situation.

[Whosthedaddy]

I would point and laugh at you but this is the sort of thing that happens to me!

Stick the bike to one side so nothing else happens to it.

Print off autotrader ad.

Take photos of opposing facts.

Make a journal of things that have happened in a time frame including who was spoken to and what was said.
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Current : MSX 125 Past : CBR 900RR Monkeybike : c50 LAC : ZXR750 H2 : FZR600 : ZX7R P3 : YW100 : TRX850: Trophy 900 T309 : GSXR 600 L0: Monkeybike : XJ6S Whosthedaddy

[G]

Also rather far for you, but this popped up on another BCF page and I thought of you: https://cgi.ebay.co.uk/KTM-DUKE-2-II-2003-URGENT-/300433462587?cmd=ViewItem&pt=UK_Motorcycles&hash=item45f33ad53b

That's one I definitely WOULD go to see, but may actually just be an ok deal.

However unfortunately I suspect it does sound like the dealer's dodgy - if you're lucky their manager won't want trouble.
I wouldn't mention it right now, but I'd be tempted to see MCN, bike etc want to get involved - though not sure they're the quickest at such things.

[JP7]

[Paxovasa]

Newcastle KTM dealer....Mmmm I think i know who it may be.

I would never buy a bike without viewing it.

In future get a train or coach to the place where the bike is. If it is as they advertise and is the bike for you, then ride it back. Or get someone who lives close to check the bike out for you before buying it.

You are entitled to get your money back, but I'm not sure you will get the money back for the delivery charge.
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Suzuki GSF600 K3 (in the fastest colour, black).

[Faldo]

[Jayy]

Thanks for the replies, I did mention the distance selling regulation in my original post, I knew I was covered by this before I bought the bike as I checked it out with trading standards before making the payment.

I'm going to call them now, i'll post what they said, I'll also post the pictures from the auto trader ad and take some photos myself so you can see the comparisons.

[colin1]

This kind of thing is why I would never buy from a dealer.

I'm pretty sure the average dealer is more likely to rip you off than the average bloke selling his bike.
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colin1 is officially faster than god

[Jayy]

Just spoke to them, mentioned all the problems, they said it was going to be getting picked up today by their courrier and taken back so they can look at the problems.

I haven't said I want my money back yet, I will say that when they have the bike otherwise they might try and be funny and not pick the bike up. If they already have it, it will make the situation easier to defuse as they use a 3rd party courrier and have to pay for collection/delivery.

[Faldo]

[Blackwolf]

If I where you id just get my money back. Sod spending money there.

If they happily sold it to you in that state whos to say thier mechanicas are any better when they "fix" it?
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Current: Ducati Multistrada 1200s

[chillyman0]

dont get done, get DOM




____________________
preivious : 2007 Skyjet 125 (died), 1991 gsf400 (problems, rotting in garden)
1996 gsf600n (sold)
current : 1996 VFR750 for sale, PM for info! 2000 E1 ZX-9r

[Blackwolf]

[chillyman0]

lol yes i am working. I get paid to peruse the internet and pour a few drinks when im shouted at
win!
____________________
preivious : 2007 Skyjet 125 (died), 1991 gsf400 (problems, rotting in garden)
1996 gsf600n (sold)
current : 1996 VFR750 for sale, PM for info! 2000 E1 ZX-9r

[salty21]

dom from the telly, like a little pit bull he is
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04 NSR 125(sold) ---- 03 CBR 600rr(sold) ----90 pan euro ST1100 '' ----02 CG 125
94 CB400 Super Four ---- 2000 VTR SP1 (sold) ---- 08 ninja p8f(sold, meh) ----05 CBR600rr

[chillyman0]

everyone should keep a dom in their wallets
____________________
preivious : 2007 Skyjet 125 (died), 1991 gsf400 (problems, rotting in garden)
1996 gsf600n (sold)
current : 1996 VFR750 for sale, PM for info! 2000 E1 ZX-9r

[MaybeGuy]

you do realise you can pick up a decent duke 2 for about 1500 right?
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Blue_SV650S wrote: it was a sh1te wheelie, but it proves that he can get it up in 3rd and can do angles. In summery, mattsprattuk is a gobby little sh1tebag, dopehead tw4t, but sadly for all of us, he probably isn't THAT full of sh1te!!
Kickstart wrote: Hi I tend to agree with Matt. All the best Keith

[colin1]

I think people like buying from a dealer because of the "piece of mind" when actually buying from a dealer should make you concerned at what they have decided to palm you off with.

Paying extra for "Piece of mind" hurts twice. Once when you pay the extra up front, and the second time when you have to put right what you thought they would have.
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colin1 is officially faster than god

[Carl_steveo]

Thats not good mate, you should have asked I would have gone and looked at it for you. I'm not particularly mechanically minded but I could have noticed if it seemed a bit dodgy.
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Current: Honda Nsr 125
Live: Sunderland
Luke "cant be arsed to read your post, but suck my balls anyway."

[Hazylogic]

I'd personally want my money back if that happened to me. If they are going to treat you like shit then fuck em - go somewhere else.