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paddlesat16
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Joined: 07 May 2008
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PostPosted: 20:22 - 13 Sep 2010    Post subject: well pissed off Reply with quote

I bought the new xbox 360 250gb games console at 14.28 this afternoon and have just asked microsoft to repair it under warranty at 8.00pm. I unpacked just before tea tonight and had a quick game of Halo, switched it off and went for dinner, returned to the machine and it's thrown it's dolly out and frozen itself and won't play a bean. Talk about damn unlucky Rolling Eyes
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Hex
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Joined: 04 Feb 2002
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PostPosted: 20:27 - 13 Sep 2010    Post subject: Reply with quote

Unlucky, Ive only heard of one dead out the box in teh shop.

Where did you get it from? If it was a shop I'd of just went and got a replacment would of been quicker than getting microsoft to replace.
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paddlesat16
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PostPosted: 20:29 - 13 Sep 2010    Post subject: Reply with quote

unlucky for me argos, and it's not covered in there 30 day guarantee, so basicly your stuck with a dead console that only microsoft can exchange or repair Sad
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locked
Could Be A Chat Bot



Joined: 22 Oct 2009
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PostPosted: 20:43 - 13 Sep 2010    Post subject: Reply with quote

I thougt it was excluded from the 30 day MONEY back guranttee. You should be able to exchange it considering its under 24 hours old.
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Hex
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PostPosted: 20:54 - 13 Sep 2010    Post subject: Reply with quote

By law they have to get it fixed/replace etc.

Granted it could work out easier for you to do it, but a machine dead on arival i would expect them to swap it for you.
Unless they really are C nuts.
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Ste
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Joined: 01 Sep 2002
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PostPosted: 21:10 - 13 Sep 2010    Post subject: Reply with quote

paddlesat16 wrote:
it's not covered in there 30 day guarantee

Argos wrote:
Please note all video games consoles are excluded from the Argos 30 day money back guarantee. Please ensure you read the specification on the box before installation. We also cannot accept back video gaming software under our 30 day money back guarantee if the plastic wrapping has been unsealed – this does not affect your statutory rights.

The underlined part means what they sell must be of satisfactory quality, fit for its purpose and as described. The console you bought clearly isn't of satisfactory quality or fit for purpose.

Excluding consoles from their 30 day money back guarantee means that you can't buy a console, play it for 29 days and then ask for a refund because you don't like it. They're still required to fix/replace/refund goods that aren't fit for purpose.

Have a look at the Consumer Direct website for more information about your rights and what Argos are required to do, or give them a call if Argos won't play ball as they'll be able to advise you with what to do next. Have you tried going back to the store with the broken one and asking for a replacement?
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Irn-Bru
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Joined: 13 Aug 2009
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PostPosted: 21:17 - 13 Sep 2010    Post subject: Reply with quote

Argos are usually good for stuff like that, bought an A/C unit that turned out to be faulty, returned it like 4 hours after buying it, think the most they asked was for my post code and signature.
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Frost
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PostPosted: 22:05 - 13 Sep 2010    Post subject: Reply with quote

Yup as ste said everything sold must be fit for purpose. A console that doesn't play games certainly is not and you are entitled to a refund or exchange. I'm pretty sure this 30 day period then restarts from the time you get the new one so if they keep failing in under 30 days you can keep getting a new one! Razz
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The View Askew
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PostPosted: 22:34 - 13 Sep 2010    Post subject: Reply with quote

Hmm I hope these new xboxes don't have issues, I was just thinking Microsoft had sorted this shit out. My old elite will be replaced with one when it inevitably dies.
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doggone
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PostPosted: 23:49 - 13 Sep 2010    Post subject: Reply with quote

I had two laptops one after the other from ebuyer did much the same (died withing hours) and they replaced FOC no problem - 3rd one is OK.
Surely the store should replace it?
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Flip
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Joined: 28 Feb 2004
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PostPosted: 02:19 - 14 Sep 2010    Post subject: Reply with quote

I'm surprised MS didn't tell you to go back to the shop.
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Hex
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PostPosted: 09:27 - 14 Sep 2010    Post subject: Reply with quote

Flip wrote:
I'm surprised MS didn't tell you to go back to the shop.


Nah they would rather get your details on file so they have details of their end consumers.

Sony prefer to sort out the customers direct rather than them going back to the shop as well. Though Sony do send a replacment unit to the door the next day which unfortunatly Microsoft dont.
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JAMSXR
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PostPosted: 10:41 - 14 Sep 2010    Post subject: Reply with quote

What you need is....




https://1.bp.blogspot.com/_KrBhQ7jbhaM/SrZG9_xFvxI/AAAAAAAAAI0/mjIY7qDkOsw/s320/ps3-Slimline.jpg
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T1z3R
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Joined: 23 Oct 2005
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PostPosted: 10:53 - 14 Sep 2010    Post subject: Reply with quote

regardless of you registering it for repair with M$ take it back to agros and they will swap it out.

and never mind the haters posting PS3 pics. you made the right choice Thumbs Up Cool
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C-Pk
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Joined: 19 Jul 2010
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PostPosted: 11:06 - 14 Sep 2010    Post subject: Reply with quote

Nah you made the wrong choice. PS3 all the way.

However, cancel the MS thing. Argos will exchange it for you. Its the law. They have to do it. And they just go and get a like for like and hand it to you.

Might be different if the game is stuck inside. But they should be able to do it regardless.
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paddlesat16
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PostPosted: 12:30 - 15 Sep 2010    Post subject: Reply with quote

Hi guys

They exchanged it no bother, even with a smile on their faces, the receipt confused me a tad but I went in an asked about it. The receipt states that the item is excluded from there 30 day money back guarantee. It doesn't give any other information so I sidled up to customer services and asked the score.

Regards

ps what a ps3.....nah you cant play all my collection of xbox games on a ps3 Laughing
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el_oso
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PostPosted: 19:26 - 16 Sep 2010    Post subject: Reply with quote

i think the 30 money back guarantee is there to stop you from buying a console, using it for 29 days and then sending it back 29 days later and getting a full refund. only to be able to go out the same day and buy another one and keep that for 29 days and then send it back again
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