MCE insurance being a pain!

[AngelGrinder]

So, basically I've been with MCE for 9 months, so only 3 months to go. I wanted to change bikes the other week, so rung them to get a quote and was quoted only for an admin fee of about £30. No problem, sounds good, I'll go and buy it.

So I have!

Rang them up Tuesday to get it swapped over and due to Aviva being slow, they would give me a ring back in 5/10 minutes. I waited an hour and rang back, was told they would ring me back very shortly. Waited 3 hours and was getting fed up, rang back and was told it could take up to 48 hours.

Quite annoyed, but if aviva is having problems, it's not MCE's fault. So I waited 48 hours and still no call. Rang back and the guy dealing with it was on lunch and would ring me back when he returned. 3 hours later I get a call and am told it would now be £180 for change bike.

I tell them this is ridiculous as I was quoted £30 and would not have bought the bike if this was the case! She says it was a new employee giving me a false quote, obviously I wasn't happy and asked if there was anthing she could do, after her speaking to her supervisor, they could waive the admin fee...so it's still £150.

I told her I wasn't happy, but have paid it as I needed the bike insured as don't like leaving it in the garage un-insured, and in 3 months I will have another years NCB.

I intend on writing a letter to them, my original policy was for a Daytona 675 which is 2 insurance groups higher than my current bike, and it was only £400 for the whole year. £150 is rediculous. 

Anyone got any advice?

Cheers!!
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Currently Riding - 2002 Aprilia RSV1000 Mille

[Wafer_Thin_Ham]

Change your provider next year. Not much else you can do really now you've paid. Just lodge a complaint.
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[Carl_steveo]

I've had problems with them, my mates had problems with them. Google shows problems with them lol. Not much more to add lol.
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Current: Honda Nsr 125
Live: Sunderland
Luke "cant be arsed to read your post, but suck my balls anyway."

[ms51ves3]

[ollieholt]

its always worth writing, companies have big budgets for 'good will' gestures. just be firm but fair about it when you write the letter and you never know.
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< This? Well this is just a day brightner.

[N cee thirty]

they messed me about when i cancelled a policy with them and denied everything

they sent me £30 odd yesterday refund though,havnt a clue what it was for
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'00 Aprilia RS50 > '92 Honda CG > '99 Yamaha Fazer > '91 Yamaha RXS > '79 Suzuki X5 > 01' Honda Cg > 07' Honda Cg > 82' Kawasaki Z200 > suzuki gsxr 400 gk73a > honda vfr 400 NC30 Mod 2 Passed 09/06/2011

Jewlio Iglesias wrote: I actually did vote BNP once

[MinhDinh]

I am with them now.

Always take down the quote number etc...
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Hit the G spot.

[Carl_steveo]

[ms51ves3]

[L4Isoside]

On my second year with MCE, they changed over my bike from SV to ninja with a month left for little money

Oh and best renewal price too

So, no i have no advice, but have no problems too!

[MinhDinh]

[ms51ves3]

[Pete.]

[G]

[Wafer_Thin_Ham]

[Carl_steveo]

[Rogerborg]

Tell them that you want to get through their dispute process as quickly as possible so that you can get on with reporting them to the Insurance Ombudsman Bureau. I'm pretty sure that win, lose or draw, that'll cost them a lot more than £150.

[Blackwolf]

Isnt there something like a verbal contract you agreed to? so thats is what would be given? im sure its been mentioned on here before?
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Current: Ducati Multistrada 1200s

[Ariel Badger]

"This call will be recorded for training purposes"
Use the recording, use the data protection act.
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Bikers make great organ donors, get 115 on your licence today.

[G]

"This call may be recorded for training purposes" more likely - that way they can easily delete anything they don't like.

[owl10]

[MarJay]

I had been with MCE for years until a similar thing happened with my MZ. I had added and removed countless bikes over the years, including the KE100, the GasGas, the Speed Four, The RGV250, the TZR250 and others. Not cheap bikes by any means, but each one only cost me the £30 admin fee

Then it came to the MZ.... They wanted to charge me £80 for a bike worth nothing when I already had an expensive multibike policy with the Buell and the RD350. I asked them if there was anything they could do, and actually they were quite rude to me.

I changed to Carole Nash and haven't looked back. I always thought Carole Nash were expensive, but actually I'm better off with them. Go figure.
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British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F; Cheap project: CBR900RR FireBlade
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

[.....]

I've been with eBike now for a few years and they've been very good when it comes to adding/swapping bikes on the policy. Not once have I ever been charged a penny to add another bike and it's all done online in minutes so no call centre muppet confusion. I've also declared every single mod and it's not cost anything.

I will add that I've never had to make a claim so can't comment on that side of things.

[stirlinggaz]

funny how different people say different things about different co's (all the usual suspects though, coincidently)
i have fell out with both mce, bennets & ebike (& im sure a few others,lol)
but its DEFINATELY worth writing a letter to their customer relations manager & even better if you have the name of the clown that mis-informed you.(or lied, as is usually the case, they'll tell you anything to get the commission)
even after you have been shafted, they have your money anyway, so anything now is a bonus, right?
i tend to write decent letters (typed of course) full of the legal terms & phrases they do not like to hear (i work in a govt dept that deals in this kind of dispute & my work mates are a great source of help,lol) mention the ombudsman, legal advice etc & set them a deadline.
always say you want a copy of their complaints procedure, always set a deadline & if they start implementing "admin fees" theres nothing to stop you doing the same.
i now charge £35 per letter, (after the 1st one, in which i outline my fees- all perfectly legal) this tends to get a speedy response.
as you can gather i hate most ins. co's with a passion, they are staffed by liars & incompetents & hide behind "terms & conditions" without a thought for the real world.
screw them at every opportunity, they WILL do it to you.
ALWAYS overvalue your bike, (they will usually undervalue it) always get the name of the monkey your speaking to, take a note of the time etc (its amusing to hear their response when you say "i foned at xx:xx & spoke to "whoever", "thats the clown that lied to me"
pretty sure they have a file on me now,lol
cheers,
GAZ

[tatters]

I,ve been with MCE for around 4 years now, never had a problem and have been through one theft and two crashes with them, currently have a R100GSPD,KLR650C,DR350S,ZZR600 ensured with them. was £250 to insure the first two on the same policy and a addtional £39 each to add the last two bikes on the policy 2 months into the policy.
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Past:NRG50,AF1125(x2),NSR125RR,ZZR250,CX500,VFR400,KR1S,ZZR600(x2),CB400N,YZF1000(x2),KH125,Z200,FX400R,CBR954RR(x2)GPZ500S,GT550,VFR750F(x2),RD350N,XR650R,CBR600F,CB250,KDX250,YZF750R,CRM250,400EXC,KLR650,TTR600RE,DR350S,R100GSPD,RGV250,VMAX1200,DL650,KZ750 Present:G650XC,C12,CRF450X,1190ADV