are they taking the piss??

[VTRkemshell10...]

Hi,

took my bike in to get heated grips fitting this morning they said it would only take an hour - he said he had 1 small job before mine but wont be long - that was @ 10am - its now 2:20 and they said that they still havent started it and it maybe tomorrow!

explained i need it to get to work but all he could say was "well it should be done but ill call you when it is"

whats the best thing to do?
____________________
Past Rides: Sym Jet Euro X, Gilera DNA, Aprillia RS125 (Spains No1 Replica), 1991 Honda NSF, 2006 Honda CG125, 1992 Honda CB400 Super Four, 2000 VFR800 FY-I
Current Rides: 2001 VTR1000 FIRESTORM

[Flip]

Pick it up at the end of the day so you have it for work tomorrow and fit them yourself. They'll do the expensive jobs before yours.

[P.]

Best thing to do... fit them yourself
Besides indicators/bulbs... they are probably the easiest to fit.

Are you really sure you want to pay a garage to do that for you?!

BUT

If you are actually unable to install them, just ask them and say you need the bike for tomorrow,you start the commute early and would like it done asap. It shouldn't take them long at all to fit them!

[Flip]

I'm sure there are guides on youtube on how to do it.

[VTRkemshell10...]

[MarJay]

You have to weigh up the advantages and disadvantages of getting a dealer/mechanic/garage to do the job for you. This is one of the disadvantages.
____________________
British beauty: Triumph Street Triple R; Loony stroker: KR1S; Track fun: GSXR750 L1; Commuter Missile: GSX-S1000F
Remember kids, bikes aren't like lego. You can't easily take a part from one bike and then fit it to another.

[Marmalade]

Why is everyone i can help miles away from me, or am i miles from them.

I'd pick it up, if buying grips from them as well just don't buy them, get them from someone who values your custom instead of taking the piss and not caring about you having to get to work in the morning.
They took on the job on the basis you'd have it later in the day, saying "well, maybe later but likely to be in the morning if we can be bothered" is not good enough.
Phone and ask them if they will take the price of a taxi fare to work off the invoice if it isn't ready tonight so you can get to work in the morning.
____________________
Nobby the Bastard: How yo tell the difference between the actual japanese and her just screaming because she's had live fish stuck up her arse? [url=https://www.nicks-shop.co.uk/bcf-goodies-15-c.aspGet BCF stickers and things here[/url] Reflective helmet stickers - Legal requirement in france - Clicky

[Rogerborg]

Get your bike back, never go there again unless they apologise, and name and shame.

Why are you even asking?

[pepperami]

[27cows]

Yep, definitely name and shame. It's the only thing these flaptards understand.
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The RXS100: vehicle of choice for Chuck Norris

[VTRkemshell10...]

ok,

just went down (got the missus to take me)

he said "oh its not ready yet......... it wont be long - 10 mins later he said urm....its urm gunna be a while like not ready today so will give you a cover bike -

CBF125 in white -
https://i304.photobucket.com/albums/nn199/kemshel123/Untitled.png

i said to them if its finished tonight ill come back because i would prefer my CG but they said it deffo wont be coz its been more difficult than expected because its not the normal oxford heated grips its these:
https://cgi.ebay.co.uk/OXFORD-HOT-GRIPS-LIGHT-SCOOTER-HEATED-HOTGRIPS_W0QQitemZ270673805337QQcmdZViewItem?rvr_id=180927025194&rvr_id=180927025194&cguid=6e014c7c12b0a47a2f6734e7ffb06f0b

(didnt get them eBay got them from them!!)

but they knew that this morning - can they now charge me more than the origional 1 hours labour???

where do i stand on this?
____________________
Past Rides: Sym Jet Euro X, Gilera DNA, Aprillia RS125 (Spains No1 Replica), 1991 Honda NSF, 2006 Honda CG125, 1992 Honda CB400 Super Four, 2000 VFR800 FY-I
Current Rides: 2001 VTR1000 FIRESTORM

[Darth]

[Rogerborg]

Giving you a loaner bike is actually pretty decent of them. Hang fire until you see if they try to up the cost from their estimate - remember, until you're both happy, you've got a more valuable bike.

[calyx]

[VTRkemshell10...]

[Acemastr]

Expect a nice bill triple that for the loan bike and labour
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2017 KTM 350 XC-F - 2014 Yamaha R6 - 2005 Yamaha YZ125
2016 Toyota Tacoma Limited

[VTRkemshell10...]

[VTRkemshell10...]

or am i stuck paying for the extra time if they demand it?
____________________
Past Rides: Sym Jet Euro X, Gilera DNA, Aprillia RS125 (Spains No1 Replica), 1991 Honda NSF, 2006 Honda CG125, 1992 Honda CB400 Super Four, 2000 VFR800 FY-I
Current Rides: 2001 VTR1000 FIRESTORM

[Ingah]

Legally-speaking, i think contract law applies.
If they quoted (not estimated, quoted) 1 hour's labour to do the job, then yes, that's all you owe in theory. However, i'm doubting this is written quote so they can quite easily make up a new one.

My course of action if i was quoted an hour's labour and then it was changed without my agreement is to pay only for that quote (and make sure however you pay it's recorded that you've done so, so ideally a chip and PIN card transaction, or a receipt is if its in cash, saying that you have paid so much, even if they're not happy with it. Of course, i'd want the receipt writing out before i let them swipe the money ) and then leave your name and address so they can take you to court for the rest (it's a civil matter then). This is what you do in a restaurant too. I'd be bloody sure they won't try and keep my bike though - if they refused to give the keys back i'd be looking to either take them back anyway (and would happily climb over the counter or whatever if necessary - but then i'm prepared to enforce my rights that way - although probably best to have a mate or two there if you're going to do something like that to prevent them ganging up on you and then making up that you hit them or whatever), or if i couldn't get the keys (e.g. they hide them away somewhere and won't tell me where), take the bike and walk it out of there, and sort the keys out myself. I wouldn't expect any legal recourse from those to be successful (Note: I'm not legal trained!). I'd possibly call the police with regards to the keys if they were being held. Of course, you need to decide what you're prepared to put up with regarding consequences, so act carefully. Personally, i'd feel pretty comfortable doing the above if it became necessary. It'd be easier to resolve it amicably however, even if you do have to resort to threatening the publicise the event or call trading standards.

Of course, it's also made harder if they refuse to accept part-payment (not 100% sure what i'd do if that was the case, possibly call the police to inform of the situation? - i.e. that payment was being refused and that you are trying to pay the original amount - to prevent them calling said police themselves and telling them you've ran off without paying and being believed!)
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-- Ingah

[MinhDinh]

Ask them if it will cost you more.

Always confirm it.
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Hit the G spot.

[Ingah]

[VTRkemshell10...]

[Ingah]

[MinhDinh]

If they have not said they will charge more, then I will assume it's on the house for the slight poor service that they provided.
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Hit the G spot.

[VTRkemshell10...]