Well that's just dumb.

[jimbothe]

So my exhaust turned up an hour ago, brand spanking new Marshall deeptone full system.
Like a kid in a candy store I ripped open the box, checked everything was there and began to put it on.

All the pipes are numbered 1-4 so it's easy enough.
Checked the numbers on the pipes 1 2 3 3

Thought it may be a error so I proceeded with 1-3.

They sent two number 3 pipes


Now I'm not exactly sure at which age I learnt to count to 4 but I'm pretty sure it was before I started working.


https://i22.photobucket.com/albums/b342/jgillard/Photo0109.jpg

https://i22.photobucket.com/albums/b342/jgillard/Photo0107.jpg
____________________
Check out our tackle shop on Facebook:
https://www.facebook.com/#!/JklTackle

[The Artist]

fail

[Billing]

ring them up and complain, see what they will do about it, if they get arsey, come back and I'm sure there'll be several people able to help with a rant at them
____________________
'84 TS50X, '91 TZR125, '89 CBR400RR, '91 VFR400R NC30, '98 R1
"Hey copernicus! Why don't you navigate yourself to the back of the line with your feet and stand there with your shit."
BCF Eastern members map here ---> g.co/maps/2tm8b PM me to be added to it!

[Rogerborg]

Ah, you've chosen the "free flow" system there, with the optional Direct Atmospheric Vent technology.

#4 pipe is on its way, at their cost, right?
____________________
Biking is 1/20th as dangerous as horse riding.
GONE: HN125-8, LF-250B, GPz 305, GPZ 500S, Burgman 400 // RIDING: F650GS (800 twin), Royal Enfield Bullet Electra 500 AVL, Ninja 250R because racebike

[jimbothe]

I rang them straight away and they have phoned the supplier but I'm now waiting to see what they are going to do about it.

[.Bishbash.]

Oh gutted, looks like the quality control manager's going to get the sack.
____________________
Current bike - GSX-R1000 k8

[jimbothe]

Well I just heard back, seems it was a problem in the Netherlands and they have all the details now and are hopefully sending me no. 4 pipe. I guess we'll see !
____________________
Check out our tackle shop on Facebook:
https://www.facebook.com/#!/JklTackle

[jimbothe]

Update 4 days later, hell of a result




Fuck all

No more contact, no more leads to follow, no pipe and no offer of a replacement yet or refund.

Just had to cancel my mot
____________________
Check out our tackle shop on Facebook:
https://www.facebook.com/#!/JklTackle

[Billing]

talk to your card company, get them to freeze the funds until such a time as you have a result you are happy with or something. try to get a phone number and ring them, give them a deadline to get it sorted by, mention you have now had to rearrange your MOT and are now being put out by their incompetance, and tell them you'll be contacting trading standards if you don't get the proper part within the reasonable timescale outlined earlier
____________________
'84 TS50X, '91 TZR125, '89 CBR400RR, '91 VFR400R NC30, '98 R1
"Hey copernicus! Why don't you navigate yourself to the back of the line with your feet and stand there with your shit."
BCF Eastern members map here ---> g.co/maps/2tm8b PM me to be added to it!

[jimbothe]

Just had this come through via email. I have read and re-read it but on my understanding absolutely nothing has actually been done yet....

[johnsmith222]

[Billing]

The email seems to be a very over worded way to say 'We've spoken to the manufactuer, who haven't agreed it's their fault, and are waiting for them to tell us what they'll be doing about it'
____________________
'84 TS50X, '91 TZR125, '89 CBR400RR, '91 VFR400R NC30, '98 R1
"Hey copernicus! Why don't you navigate yourself to the back of the line with your feet and stand there with your shit."
BCF Eastern members map here ---> g.co/maps/2tm8b PM me to be added to it!

[ZaphodBeeble]

It's actually, apparently, bad practise for a company to apologise for a mistake. They can say that they are sorry about you being upset but don't expect an outright apology. I expect all you really want is a goddamn number 4 exhaust though.

PS. The company that sold you that exhaust should rip open a spare set (if they have one) and send you number 4 out of that. They can then deal with THEIR supplier. It's what I would do in their situation.
____________________
Current bike: VTR1000F Firestorm. Previous: Firestorm (written off) - XJ600 Divvy - NSR125 - DT125 and a load of offroaders.

[stirlinggaz]

sounds to me like the seller is blaming the supplier/manufacturer.
poor show by the seller, seeing as the legally binding contract is between him & you.
its up to the seller to put it right, hes sold you something not fit for purpose.
if it were me, i'd be writing one of my letters & expecting some sort of compensation, for the time i had to take off work, because i couldnt use the bike.
worth a try, even just for the chance to piss them off or get some gift vouchers, to buy something else completely useless.
cheers,
GAZ

[jimbothe]

Well I've just rung them and complained again. I explained the email just seemed to pass the buck. Still waiting for a outcome after I threatened further action....
____________________
Check out our tackle shop on Facebook:
https://www.facebook.com/#!/JklTackle

[MinhDinh]

Call trading standards now.

Who cares if the manufacturer did wrong, the seller should check their products before being sent out. You paid them, not the manufacturer.

Learn your rights now, and even demand compensation for your inconvenience.
____________________
Hit the G spot.

[jimbothe]

I've demanded compensation for the mot price already as I had already pre-paid that. Hard to get a mot at my local shop as it's always full up so the only way to get a slot is to pre-book and pay.
____________________
Check out our tackle shop on Facebook:
https://www.facebook.com/#!/JklTackle

[RichieZX6R]

[jimbothe]

[MinhDinh]

[jimbothe]

Just had a phone call literally 7 minutes ago from the company. Apparently the replacement pipe is on route to me directly and should be here tomorrow or friday at the very latest.

I asked about the reimbursement of the mot and the guy said it's doubtful I will get any renumeration for it. Apparently the replacement pipe is coming from Holland and that the manufacturer does not have a contact number and to quote:

[DrDonnyBrago]

[jimbothe]

What I ordered:

https://i22.photobucket.com/albums/b342/jgillard/GSXEXHAUSTnew001.jpg


What it came in:

https://i22.photobucket.com/albums/b342/jgillard/GSXEXHAUSTnew004.jpg

What it actually looks like:

https://i22.photobucket.com/albums/b342/jgillard/GSXEXHAUSTnew005.jpg

The only stamp on it, not the Marshall one on the can as I was expecting.....:

https://i22.photobucket.com/albums/b342/jgillard/GSXEXHAUSTnew008.jpg
____________________
Check out our tackle shop on Facebook:
https://www.facebook.com/#!/JklTackle

[jimbothe]

[jimbothe]

Look what turned up today

https://i22.photobucket.com/albums/b342/jgillard/Newexhaustonanddone001.jpg

https://i22.photobucket.com/albums/b342/jgillard/Newexhaustonanddone002.jpg

Running....

https://www.youtube.com/watch?v=Ik-LIKpn8u0


On a side not, I live in Suffolk and this is my trusty workshop - aka - double garage. If you're ever round this way you are welcome to use the facilities if need be. There's always space for another bike and I'm happy to lend a hand.


https://i22.photobucket.com/albums/b342/jgillard/Newexhaustonanddone004.jpg
____________________
Check out our tackle shop on Facebook:
https://www.facebook.com/#!/JklTackle