Ride On Motorcycles :evil:

[Scotsman37]

Well, I have now been waiting nearly six weeks for Ride On Motorcycles, Glasgow, to repair my bike under warranty. The first 2 weeks I waited for the replacement of 5 gear cogs, but it wasn't until the 5th week and there was still no circlips not until I contacted directly Kawasaki UK and they stated that those circlips are in stock to be requested. Ride On's manager decided then to chase up the parts trader for it.

Last Saturday I contact Ride On Motorcycles for a progress update to be gladly told that Zephyr 550cc will by ready this Tuesday. So I contact them again this Tuesday at lunchtime that one of the of the gear cogs was wrong and they didn't get a replacement until yesterday, except they now that two of their mechanics are off ill and so it won't be until this Thursday coming now and that will make it now 6 weeks I've been waiting to get my bike back from them !

[Sparks!]

Bastards! I don't think some garages realise the hassle it causes when they keep your bike for so long! Especially if it's not completely neccessary!

Hope you get your bike back soon.
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Current Toys: 06 Yamaha WR250F | Nissan 350Z GT | Tech 4 Homes

[mr.z]

Right, i'm not sure if this happened or not but...

apparently there was legislation going through where within a certain ammount of time you can take the bike back and demand a refund if its unsuitable (i'd saying two months for simple repair is inappropreate)

may be a bit extreme but iut might get them shifting!

kep any letters and times of phone conversations as well just in case.. good luck geting it sorted (this is why i do all the work i can myself!)
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>RidingSkills<->Tech Tips<->MyBikes<

[Mr.Everready]

Haven't used Ride On for anything except my CBT a few years back.

My mate mind you had his Blade knocked over 3 weeks ago and is still waiting for Victor Devine to come and pick it up.

Surely there's one decent garage in Glasgow ??

[G]

[stinkwheel]

You are not fucking wrong. Nearly eight weeks my MZ has been waiting for a new engine. Today they decide they are going to send it back to Germany for repair instead.

I have been polite with them to-date, wrote a very insistant but courteous letter last week. I am going to call again this saturday and if they don't tell me I can come and pick it up the following Friday two things are going to happen:

1) they will find their name posted on every motorbike chat forum I can find with a detailed (and accurate) description of the level of customer service provided.

2) A solicitors letter will arrive on their doormat claiming the money I have lost in insurance, road tax, phone calls, travel to and from their shop on the train, the employment of said solicitor and an extensive claim for the curtailment of my summer vacation and valuable leisure time due to being without my motorcycle.

If they still don't get their finger out of their arse, the next thing will be a van arriving to collect my motorbike for repair by someone else and deliver a summons.

They seem to be under the impression that I will take any bullshit they feed me and have made certain judgements about my potential to cause them difficulty by my appearance. What they forget is that when I bought that bike off them, I paid cash. Price was not the issue when buying the MZ, I bought it because I liked it. I am fully prepared to haul their arse through court should I be mucked about any more.

(If this sounds like a familiar scenario to any employees of a certain bike shop in Edinburgh who may be reading this, you know what to do...Hint: It involves handing me the keys for a fu<king motorbike!)

[/rant]
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“Rule one: Always stick around for one more drink. That's when things happen. That's when you find out everything you want to know.”
I did the 2010 Round Britain Rally on my 350 Bullet. 89 landmarks, 3 months, 9,500 miles.

[billy whizz]

Sadly i think the fact that motorcycles are still not regarded as a main form of transport puts them in the weekend toy category. Hence they seem to be regarded as a low priority even at some main dealers. You would be shocked at the number of bike shops who's staff do not ride all the time, in fact most drive cars or vans to work! Bearing that in mind even they see the car as the main form of transport and regard your machine as just a "toy", so why rush?
My main dealer is Alf's Motorcycles in Worthing, there are other Kawasaki dealers a lot closer but not only do Alf's have their own racing team (endurance and TT) but the boy's (and girls) all ride every day! Check out this web site https://www.alfsmotorcycles.co.uk/about_alfs.htm

Not all main dealers are created equal! Good luck to all that suffer at the hands of crap dealers, i hope that you get it sorted soon. But if you don't, next time use consumer power and shop elsewhere!
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Here comes the summer!

[Mr.Everready]

Stinky, you on about Moto-Cal ?

[funmonkee]

...I bet it was moto-cal in Edinburgh (they are now part of a better crew in seafield road...hope they learn from Alvins???).

Moto-cal are cr^p I bought my first bike from them. It was sweet, a wee MZ RT125. Anyway it was still under warranty (two years) - It took them SIX weeks to correct a small clutch problem due to them having to send for the correct tool to adjust it!!! You'd think that a authorized MZ Dealer would have the correct tools for the job wouldn't you? It's a shame they are soooo cr^p as the MZ bikes themselves are decent for the money. Oh aye and on the 4th of January at about 10:30 I decided to flip it round a corner and do the mz and myself some damage....I didn't want to take it back to moto-cal as they said it would take a minimum of ten working days for parts so I found a MZ supplier in England - I used them and got parts within 2 days (my cheque hadn't even cleared). So If you need parts for an MZ get them yourself moto-cal are cr^p.

Avoid Moto-cal, and don't take your bike to them for repairs... Find a local garage that knows about bikes and let us all know about the experience.

Good luck with the bike!

Did I mention Moto-cal are cr^p?

PS I have an address here is you need to get parts for the MZ -

email neil henley - n.henley@bsa-regal.co.uk

BSA Company Ltd
Speedwell House
West Quay Road
Southampton
SO 15 1GY
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**** Don't ride faster than your angel can fly Get this Free Space
The democratically elected Mod of the Scottish Section - The Peoples Choice[b]

[Scotsman37]

*** Update ***

After speaking on the phone to Ride On Motorcycles on Wednesday at lunchtime and they said that they are currently working on my bike and I thought yes here we go it will be ready soon, but how wrong was I ? I called into their premises mid afternoon on Thursday to find out that one of the new gear cogs that was sent to them supposedely by the trader was the wrong one for the 2nd time and they got the replacement within two days !

After speaking to the manager and telling him how fed up I was with this total fiasco of having now waited 6 weeks with one excuse after another for my bike to be finally repaired but to find out again that I am waiting possibly a further week..... !

I stated to him that I was advised by Trading Standards that he was taking an unreasonably long time to repair my bike and that he could be in breach of the warranty agreement and his answer was "I couldn't give a flying f*** for what Trading Standards says because I'll run my business they I want to !" I ordered him to go and phone his trader to found exactly when that replacement of the replacement part will be arriving and he returned later saying it will be arriving this Friday and that he will request the mechanic to phone me this Monday coming to advise me if the bike is now ready except I won't be holding my breath for that answer ?

My advice is - Don't buy anything from Ride On Motorcycles because their warranties are not worth the paper that they are written on !