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Trusting your local motorcycle / Scooter service dealer

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tippfm32
L Plate Warrior



Joined: 19 Aug 2011
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PostPosted: 17:10 - 19 Aug 2011    Post subject: Trusting your local motorcycle / Scooter service dealer Reply with quote
Hi
i feel like i've been scammed , i put my 125 yamaha x-city in for its first full service .. Now i bought it in April 2010 and after the fist 350 miles to 400 miles it gets a free service which is bog standard with any new bike/scooter .

Then in December it was given a Service which was not a full service just a regular service oil change checks etc etc .. anyway that service came to £189 .00 which i paid without any issues ..it was on 4000 kmh or there abouts .. time spent on the service was just over an hour

and now the scooter was due for a full service which i booked into a yamaha dealership as i always do 10,000 kmh on the clock by the way .. and i had called twice this week to ask how much i could be expecting to pay as i'm on a tight budget bills and loans and rent etc....

i was quoted between £250 to £280 for a full service so i had accepted that and even in my own mind said expect £300 maybe
Well just got back from collecting it from the dealership and i had to pay £366.00 and the thing that i can't quite beleive is the 4 hours labour that they have charged me which came to £196.00 he put new back break pads on the back wheel and a new v belt £50 and the oils 1 spark plug , and some more small things .. But i just dont trust any dealership now to give an honest timescale please could you give me your thoughts on this because i feel ilke i'm being scammed on this 3hrs i could except 2 hrs would be enough in my opion but 4 hrs labour is just bullshite and we have to pay it . its just not fair
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FerretFing
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Joined: 11 Nov 2007
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PostPosted: 17:20 - 19 Aug 2011    Post subject: Reply with quote
which is exactly why we do it ourselves sunshine Laughing

Time to get your hands dirty!

live & learn unfortunately Thumbs Up
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J4mes
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Joined: 18 Mar 2011
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PostPosted: 17:42 - 19 Aug 2011    Post subject: Reply with quote
Did the quotes include VAT? Always something to ask, as its a regular trick that a lot of people use (garages, trades, suppliers etc) to make the price seem more appealing. Because the quote is 20% cheaper than it's actually going to cost you Thumbs Down
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Ingah
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Joined: 10 Apr 2009
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PostPosted: 17:56 - 19 Aug 2011    Post subject: Reply with quote
J4mes wrote:
Did the quotes include VAT? Always something to ask, as its a regular trick that a lot of people use (garages, trades, suppliers etc) to make the price seem more appealing. Because the quote is 20% cheaper than it's actually going to cost you Thumbs Down


I *think* legally speaking prices are supposed to include VAT unless specifically told otherwise. That said... You haven't got a hope in hell of enforcing it.

I'd perhaps be asking for them to itemise how long each task took them. It's a reasonable request when they're asking for such a large amount of money.

And yeah, either find a decent independent (word of mouth recommendations being best) and pay about half, or learn to do some stuff yourself and suck it up when you can't. Or both.
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Last edited by Ingah on 17:57 - 19 Aug 2011; edited 1 time in total
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tippfm32
L Plate Warrior



Joined: 19 Aug 2011
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PostPosted: 17:57 - 19 Aug 2011    Post subject: Reply with quote
ngsavfc wrote:
which is exactly why we do it ourselves sunshine Laughing

Time to get your hands dirty!

live & learn unfortunately Thumbs Up




Hell i would but i have no clue about scooters or bikes and if i did i'd be doing it as a Career rather then my Security job i have at present .. p.s
anyone on here that lives in the south london area and like fixing mending and servicing bikes please give me a shout because i'm not going to no more dealerships .. what happen to the honest guy .. today an old lady was taking money out of the cash machine she was having trouble i could see that by the time she was taking her Son late 40's said let that young lad in there mum which she did she pulled her cash card from the machine and steeped back to let me withdraw some cash .. anyway just has i was about to insert my card i could see 50 pound in the machine she had forgot that some cash machines give out money after you take your card back ... And well i turned around and said to her that your money is here waiting for you Honest so i was never in a millon years would i have taken that money which i could of easliy done but i'm an Honest lad it's a pitty that these service workshops can't be the same you give a fair service and you would return and even buy your next bike/ scooter from them but no they jusy f88k everyone over with there bulls#it anyway if you live around the south of london and you are a decent honest lad or girl then i'd be willing to pay you a fair price for an honest service cheers
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The Shaggy D.A.
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Joined: 12 Sep 2008
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PostPosted: 17:58 - 19 Aug 2011    Post subject: Reply with quote
£189 for an oil change?

Newsflash - oil is about £25 for 4l, a filter about £7.

Time to wise up and buy a Haynes manual.
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Rogerborg
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Joined: 26 Oct 2010
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PostPosted: 18:13 - 19 Aug 2011    Post subject: Re: Trusting your local motorcycle / Scooter service dealer Reply with quote
tippfm32 wrote:
a yamaha dealership


Which Yamaha dealership?

Bear in mind that their time costs as much whether they're working on a scooter or an R1.

That said, you done got raped.

If you're not going to learn the easy stuff - and routine servicing really isn't much harder than working on a pushbike - try to find a small independent bike shop. Agree the full cost before leaving your key, making it absolutely clear that they need to call you before spending one penny more.
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andys675
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Joined: 08 Feb 2007
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PostPosted: 18:19 - 19 Aug 2011    Post subject: Reply with quote
sounds a bit dear, genuine belt and pads?

everyone should get a quote on the job card when they leave the bike and sign it to agree the quote, any more than that they should call you to agree further work, nuff said!
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tippfm32
L Plate Warrior



Joined: 19 Aug 2011
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PostPosted: 18:23 - 19 Aug 2011    Post subject: Reply with quote
The Shaggy D.A. wrote:
£189 for an oil change?

Newsflash - oil is about £25 for 4l, a filter about £7.

Time to wise up and buy a Haynes manual.


does the hayes manual cover yamaha x-city and i fecking know the price of oil he did a few other things break pad on front wheel .. which i found very strange as it was brand new in april and it was december for the regular service ..

just for an oil change it's about 40 pound to do thats not what i'm complaining about it's just these fecking Cowboys with there shitty prices that so anoying .. your clearly good in this field i'm not and to be honest i feel safer when it's done by someone who know's what he's doing .. to be fair i could proberly manage an oil change myself but i can't replce break pads and fine tune like they do .. i will say that it runs really well now i'm not doubting they did what they said they did just the time frame which they did it in .. I even phoned today at 13:00 to ask if it was done and the lad on the end of the phone said he is in the middle of doing it now it should not be to long now HE'S just on his break now .. NOW I BET I FECKING GOT CHARGED FOR HIS FECKING BREAK I SAID THAT TO THEM WHEN I WENT TO COLLECT IT .. HE GOT ALL DEFENSIVE AND I JUST THOUGHT IT'S NOT WORTH IT
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tippfm32
L Plate Warrior



Joined: 19 Aug 2011
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PostPosted: 18:28 - 19 Aug 2011    Post subject: Re: Trusting your local motorcycle / Scooter service dealer Reply with quote
Rogerborg wrote:
tippfm32 wrote:
a yamaha dealership


Which Yamaha dealership?

Bear in mind that their time costs as much whether they're working on a scooter or an R1.

That said, you done got raped.

If you're not going to learn the easy stuff - and routine servicing really isn't much harder than working on a pushbike - try to find a small independent bike shop. Agree the full cost before leaving your key, making it absolutely clear that they need to call you before spending one penny more.





https://www.lambamotorcycles.co.uk/
Carshalton surrey
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kawakid
World Chat Champion



Joined: 15 Mar 2005
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PostPosted: 18:34 - 19 Aug 2011    Post subject: Reply with quote
So glad I live up North, just had a service today and it cost £76.

That was Oil/Filter/Coolant replaced, he also fixed some MOT advisories, cleaned out the air filter and just basically gave it a good all round check,

I do a lot of things myself, but I like my bike to be seen by a proper mechanic at least once a year.

As for your brake pads, I paid £40 for a pair (twin calipers) for the EBC HH, it's about a 30 min job to do both. (Make that an hour if the calipers/pistons are really messy and need a good clean).

I would look for an independent non dealer mechanic.
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tippfm32
L Plate Warrior



Joined: 19 Aug 2011
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PostPosted: 18:35 - 19 Aug 2011    Post subject: Re: Trusting your local motorcycle / Scooter service dealer Reply with quote
Rogerborg wrote:
tippfm32 wrote:
a yamaha dealership


Which Yamaha dealership?

Bear in mind that their time costs as much whether they're working on a scooter or an R1.

That said, you done got raped.

If you're not going to learn the easy stuff - and routine servicing really isn't much harder than working on a pushbike - try to find a small independent bike shop. Agree the full cost before leaving your key, making it absolutely clear that they need to call you before spending one penny more.





yeah you are right i'll do that next time when it's just an oil change etc .. i'll go to the lad two roads down from me in the future .. and then get shafted on the complex stuff from the dealership
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DrDonnyBrago
World Chat Champion



Joined: 03 Jan 2010
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PostPosted: 18:55 - 19 Aug 2011    Post subject: Re: Trusting your local motorcycle / Scooter service dealer Reply with quote
tippfm32 wrote:

yeah you are right i'll do that next time when it's just an oil change etc .. i'll go to the lad two roads down from me in the future .. and then get shafted on the complex stuff from the dealership


Try and do it yourself next time. If you get stuck someone on here will be able to help you, just post some photos and a good description of what you need to know and someone will help.

As an example - brake pads, oil change, drive belt, spark plug, air filter, coolant are very simple jobs, can probably do them yourself 1st time around even if you are a complete beginner in about 1/2 hour for each one.

Not to mention spannering on your bike is really good fun and a great excuse to get away from the females. There is never really a reason to go to a dealer, independent garages are better even at the complex stuff. Dealers I have come across tend to employ one or two mechanics and an army of spotty teenage "technicians". Independents tend to be small groups of mechanics with the occasional apprentice, in other words they are less likely to be unqualified monkeys. Only things my bike sees a mechanic for (and that is a mates rates mechanic) is when it requires a tool I can't justify buying (i.e. oxy torch, welders etc etc), everything else I just buy or make - still ends up cheaper than paying a dealer to do it.
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ajbsmirnoff
World Chat Champion



Joined: 09 Dec 2009
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PostPosted: 19:04 - 19 Aug 2011    Post subject: Reply with quote
I'm wondering if the bike dealerships (like Yamaha and the like) have a computerized job list generator like the BMW dealership(and the like) where you tap in which jobs need doing, it makes a list of the tasks, the order to do 'em, and the time in half hour slots for each, and spits out a bill regardless of how long it takes. Whereas a less technologically advanced workshop may charge you for the time it took.

Just had my water pump replaced on me beema, and its still smarting despite only coming to £300. Not done at the dealership obv Smile
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